Leave a Review BGR
Problem using earned rewards
The app otherwise works great for ordering. All is well.
The only problem is when I have earned a reward for free fries or something and I clearly have the right item the right number of rewards. I am not incorrect. It doesn’t work on the app and a staff member has to help me when I get to the store almost every time.
I hope they can correct this problem that’s all. still love the food and great customer service at the store. Thank you, Annapolis.!!
And thank you CJ!! Great job helping people!Show lessTara Sparkle
Won’t take payment over the app
The app never takes my payment. I’ve tried every card I own several times and it always says payment failed. No other apps do this. What did I upload my card for then? Very frustrating because I can’t order ahead now.Lindz mw
Outstanding Customer Service
Every employee was personable, professional, helpful and engaged. Great location. Western BBQ burger was cooked perfectly, having a robust flavor, generous amounts of all ingredients and was very juicy. Tater tots were perfectly cooked; delicate crunch on the outside and soft on the inside.
I will definitely be back to this BGR!
Thank you.Show lessFirehouse Subs Gal
BGR
Love the burgers can’t get enough of the savory succulent morsels of the burger that you buy is so juicy I just want another one and another one every dayRoyalty GroupLLC
Really good app.
Really good app. Easy to use and not too intrusive.QBreezy
Forced tipping amt
Why is the tip normal setting15%? Why not on ”no tip and then you choose how much you want to tip.Peecy3434
A great app as long as you can freeze time.
Apparently once your credit card expires you have to open an account at a new bank. There’s no way to delete the old card that’s in there and there’s no way to update the expiration date on your old card. Eventually, you must submit all of your banking information to BGR in order to order food
To the teenager you paid who wrote the app, work harder in life.Show lessTmacri
Developer Response
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at BGR@thanx.com?First timer
This is my first time and I will be back!! Maxwell Lanee Darren , are the absolute best. I rarely eat red meat but my Boyfriend loves a good burger! I’m so excited and can’t wait to come back, did I mention I haven’t even gotten my order yet. 😊Newbie Key
Best burger in dc and now best service too
Just awesome burger and services.Pbaioni
Exceptional Service
Darlene is an amazing manager. She’s friendly, personable and a great salesperson.Elanamb
