Needs a UX designer to overhaul
Needs a serious user experience designer to get hold of this. Mickey Mouse atm.
Hopeless
The app constantly logs you out. The screens make very little sense, and the schedules don’t work. Today I discovered that the sharing of devices has quit working too.
Absolutely useless.
Absolutely useless.
Basic
I paid $600 to have a Wi-Fi box added to be able to control my ducted aircon remotely, but this app is useless all I can do is turn it on and off and control temperatures, the schedules don't work at all which was what I really wanted as I always forget the turn it off before leaving for work which costs me a fortune.
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App needs a major overhaul
The app is fine for bare basics if you need to turn it off or on, set temperatures and modes.
However, it is uncertain as to which time zone the schedules are based on, the continuous requirement to re login, limited settings and usability of the interface.
App needs a massive overhaul if there is anyone still looking after the app. Integration for Home Assistant would be awesome.
This app looks to be neglected.
However, it is uncertain as to which time zone the schedules are based on, the continuous requirement to re login, limited settings and usability of the interface.
App needs a massive overhaul if there is anyone still looking after the app. Integration for Home Assistant would be awesome.
This app looks to be neglected.
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Not great! Frustrating!
The app is not at all user friendly, it keeps logging out at random times with no set pattern (within the house, left the house, sometimes will stay logged in for days other times it logs me out multiple times per day and doesn’t seem to be connected to use or no use)
I often get the message of the air con not being connected when it is and just generally the app is not user friendly especially for someone with chronic health issues and disabilities who needs the air con for medical reasons
The only reason I still have it is because I have connected it to Amazon Alexa and I can turn on/off the air conditioner that way without having to use this stupid app but for others it would be good to improve the app and I still use it when I am too sick to speak
But I also wonder if any developers or whatever actually read these reviews and take any notice of them
I often get the message of the air con not being connected when it is and just generally the app is not user friendly especially for someone with chronic health issues and disabilities who needs the air con for medical reasons
The only reason I still have it is because I have connected it to Amazon Alexa and I can turn on/off the air conditioner that way without having to use this stupid app but for others it would be good to improve the app and I still use it when I am too sick to speak
But I also wonder if any developers or whatever actually read these reviews and take any notice of them
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Not great
Constantly having to log in just to turn your own aircon on is ridiculous . Please fix your app to stay logged in. Makes no sense the way it is
Won’t show 2.4ghz when trying to connect
I haven’t been able to connect my split aircon with wifi. I paid $500 for two wifi dongles for 2 units and when the app searches for the wifi to connect the unit to the home wifi it shows the 5g connection (unit has to have 2.4g) and the pairing fails every time. We tried 4 apple devices and there is no way to get this to work. Waste of $500.
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Keeps Logging out
The app keeps logging out after half an hour or so. Interface could be a lot better.
Always goes offline
Another crappy app by Actron. The A/C is continually offline when you need it. I paid for the ability to remotely control and it’s not working.
Use Midea Air or MSmartHome instead
This app is hopeless. Sometimes air conditioners would take 1-5 minutes of “loading” before the app would recognise their existence, and I’d constantly be signed out.
I tried to be helpful and work with the support team - even going as far as providing credentials to help them debug the issue.
Turns out the issue wasn’t with my setup because I reconnected the machines to *Midea Air* (because they seem to be just reskinned Midea products… on Actron’s website it says “Australian designed & built”… but that’s a rant for another time…) and they worked perfectly with instant response time!
I tried to be helpful and work with the support team - even going as far as providing credentials to help them debug the issue.
Turns out the issue wasn’t with my setup because I reconnected the machines to *Midea Air* (because they seem to be just reskinned Midea products… on Actron’s website it says “Australian designed & built”… but that’s a rant for another time…) and they worked perfectly with instant response time!
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