Leave a Review Loop EV Charging Network
Trash Trash Trash Trash Trash
Out of 20+ chargers in our building with over 1000 units, only 1 charger works. But they still pre-authorize $5 every single time you try to charge. Racked up $50 today in pre authorization's and was still not able to get a successful charge. Not only that, it takes 14 hours for a full charge for the 1 charger that does work. Also nonexistent support that doesn't respond to submitted requests. Garbage. Such garbage.Show lessThe guyy!!
Broken charger, Unable to refund
Their charger didn’t work, and when I asked for a refund they said their software doesn’t have the ability to refund if you use guest mode I had to call my bank and report it as fraud to reverse the charges! On top of that, every time you initiate a charge, it places a $20-50 pre-authorization on your card. Since it took multiple attempts to connect, it places $160 worth of pre-authorizations on my cardShow lessWunder Kid
Worst EV charger I’ve ever used
My apartment just installed these chargers, switching from ChargePoint. I have no idea why. After waiting for over a week for them to be installed, I go to charge my id.4 and it won’t charge. Had to pay a ridiculous initial fee of $20. After trying FOUR times, my card was charged a total of $80. The charges will drop off, but that’s besides the point. And then, to boot, I try a Flo charger across the street from my apartment, that I’ve successfully used multiple times, and my car won’t now won’t accept the Flo charger. Loop says they escalated the issue but it seems from the reviews that this is an ongoing problem. So now my car is at the dealership for them to reset my charger. They say that sometimes if a charger puts out too much electricity the battery will go into safe mode and just won’t allow any charging to occur until the system has been reset.
Very very upset about this switch to Loop and am expressing this to my apartment complex as well.Show lessLoJo84