Appalling app - makes the heaters useless
I have four heaters, and when I first bought them, the app was very clunky but worked. There was any new version of the app that was terrible. Since this latest version came out, it’s been easier to set up the schedules. However, the app does not work at all. It instructs the heaters turn on and off randomly, and same for the temperature. It bears absolutely zero resemblance to the schedule. As a result I’m struggling to heat my flat because even when they’re set for 20 or 21° C, they’ll turn themselves off when it’s 15° in the room. I’ve tried disconnecting, reconnecting all of them. I’ve tried manual settings, automatic settings. I’ve tried having them on all the time at 20°. It makes no difference - they come on and off, and the temperature setting is utterly random. I’m constantly having to manually control them. The heating panels themselves are great but because of the app they’re now pretty useless. I would replace them immediately if I could.
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Random resets
The app does the job, apart from the odd temp resets here and there.
Any chance to fix that bug, perhaps? It kind of ruins the purpose of the scheduler, I come home expecting the preset temperature, but instead it's a lot colder as sometime during the day the setting went back to default.
Please fix this as it is a massive inconvenience, thanks!
Any chance to fix that bug, perhaps? It kind of ruins the purpose of the scheduler, I come home expecting the preset temperature, but instead it's a lot colder as sometime during the day the setting went back to default.
Please fix this as it is a massive inconvenience, thanks!
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Good. Basic function but needs power consumption monitoring
A useful app for scheduling and controlling Kirsten
devices, however falling behind the standard of smart device management by not having an indicator of energy consumption of each device
devices, however falling behind the standard of smart device management by not having an indicator of energy consumption of each device
Mr
Nice app!
Not bad but needs improvement
It’s not bad but there are some bugs and it would be good if a few features were added. The humidity show in the main screen of the device is incorrect and any change made at this location results in an incorrect setting being set on the device. This can be seen when moving to the detailed settings screen. These two locations should show the same data and setting changes should result in the same location in the app as well as on the machine.
It would be good if the app allowed integration with Apple HomeKit so that humidity data could be shown there and settings could be changed in Homekit. This would also allow automations to be possible. This would be a big improvement in functionality.
It would be good if the app allowed integration with Apple HomeKit so that humidity data could be shown there and settings could be changed in Homekit. This would also allow automations to be possible. This would be a big improvement in functionality.
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Awful app
Less functionality than previous App, & a nightmare to set the times/temps (I have four IR heaters and you have to set each time temperature individually, so more than 200 individual settings). After all that, the times and temps randomly reset to default settings, so have to go through all of the above again. Another IR heater won’t even update via the new app so I’m stuck with the old settings, but I’ve lost a chunk of time when it goes off because no longer have more than four settings. But worst of all is the completely random way the heaters turn on and off, despite the whole fiasco of setting the schedule. This means heaters are on when they shouldn’t be, off when they should be on, or don’t correspond to the temperature settings. Overall, I have a lot less control of the heaters now than with the previous app and I would never have bought all the heaters had I known the functionality of the app was going to be so bad. It’s a shame because the IR heaters themselves are great.
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Used to be fine!
The old app was a bit clunky…but worked well.
Since the new update…it is a real pain to set schedules…and there is no way to delete the schedule on some of my devices.
Also my older it heaters sometimes won’t stop heating…they just heat and heat like crazy.
Most of my heaters are pretty much useless now.
Like the new look…but want the old reliable functions back!
Since the new update…it is a real pain to set schedules…and there is no way to delete the schedule on some of my devices.
Also my older it heaters sometimes won’t stop heating…they just heat and heat like crazy.
Most of my heaters are pretty much useless now.
Like the new look…but want the old reliable functions back!
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Why the update?
Last update completely broke the timer feature for the accompanying infrared heater. As this was basically the only thing keeping me using the heater as opposed to a more on-demand and powerful fan heater I may now get rid. Truly incompetent and reflects very badly on Klarstein as a company.
Terrible Update
Countdown feature no longer works on wall heaters on new layout and new layout is just not as friendly. Was working fine on the old layout!! Why change it so features no longer work. So frustrating!!
Response from developer
We are sorry to hear about your problem. Would you please contact our support team via email and explain in details what is the exact problem you are facing? Our support team can be reached via email: appsupport@go-bbg.com Klarstein App Support Team
Terrible update
After the latest update I have lost:
- The ability to see the room temperature without having to turn on the heater.
- My previous schedules, 14 in total, that I will have to do again.
- The possibility of setting timers/ countdowns for less than an hour.
- The ability to see the room temperature without having to turn on the heater.
- My previous schedules, 14 in total, that I will have to do again.
- The possibility of setting timers/ countdowns for less than an hour.
