Klarstein User Reviews

Chal-Tec GmbH

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Terrible app

It won’t connect to wifi on the Klarstein smart heater. I’ve uninstalled and installed the app several times to connect the heater to wifi, it still wouldn’t work.

qqd_dq9394

2 years ago

Response from developer

Thank you for sharing your feedback with us. We are sorry to hear about your problem. Please contact our app support team by e-mail and describe the problem in detail. They will help you solve the problem: appsupport@go-bbg.com

Bad but understandable

I have another review saying that the only working function is to turn on or off the heater and that’s true. Scheduling does not work.
But the heater is a good buy, works looks good probably bulletproof.
They must’ve spent zero on the app; it shows.
But it is useful it’s easier to get to a cellphone and if you get a deal on the heater go ahead, just set your app expectations low.

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htbfqd

3 years ago

Response from developer

Thanks for sharing your feedback with us, we are sorry to hear about your problem. Please contact our app support team via email and describe your problem in details, they will help you how to solve the problem: appsupport@go-bbg.com

Stuck on login…

The last update finally fixed the issue of login into the app.
In general, ok app :)

JacosReview

3 years ago

Response from developer

Thank you for sharing your Klarstein App review with us! Our team always strives to provide users with a good experience with our product. Your Klarstein Team

App does not work

After update app doesn’t work.
Only loading wheel at start.. reinstalling doesn’t help

Anton Kosenok

3 years ago

Response from developer

Thanks for sharing your feedback with us. We are sorry to hear about your problem. But your problem should have been solved by now in version 5.0.2. If not, please contact our support team via email, they will help you quickly: appsupport@go-bbg.com

Not supported

Purchased the VitAir and it is not in the list of devices, disappointed

Rdstainb

4 years ago

Response from developer

VitAir is not an smart product supported by Klarstein app. Please contact the seller and report this issue. Thanks for understanding!

No AIR FRYER

I Just bought the air fryer but there are only 8 smart items in the app and NONE of them are my air fryer. Totally cheated!!!

DamiDada

4 years ago

Awful

Just got a smart air fryer and when I go to the app to connect it, there are only like 6 options and non of them are the air fryer!

Dahlannah

4 years ago

super！

Sehr gut

luna9V

5 years ago

This is a joke

Impossible to register or login. This simply doesnt work.

Sinibaldi7

5 years ago

Response from developer

Hi SiniBaldi, Sorry to hear about your problem. Would you please let us know what is the email address that you used to register in the app? You can send your email address to: appsupport@go-bbg.com Please also share the model of your Smart Phone. Our support team will get your problem solved shortly. Thanks for your patience. Klarstein App Support Team