Accurate with availability of vehicles
I used this app for 3 weeks until I was ready to buy a vehicle. In the end, I had saved 3 cars as favorites. One dealership didn’t even realize they had the car until they went into the back and looked for it. Another dealer forgot he had the car for sale because it was a dealer transfer and he hadn’t received it quite yet, even though it was his vehicle for sure. It was nice to see availability on CoPilot, then call the dealership to confirm, which was always accurate (after they checked). The price was always accurate as well. I appreciate the quick email that CoPilot sends you if your saved vehicle sells. I’m glad there is not a delay in that respect or accuracy would be limited.
I knocked 5 stars down to 4 because I don’t like that CoPilot says you have a certain number, say for example, 11 exact matches, but when I look at them, they are not all the interior color I said I wanted- so I don’t consider that an “exact match”. I still had to filter through the vehicles displayed to save the ones that were an exact match.
I knocked 5 stars down to 4 because I don’t like that CoPilot says you have a certain number, say for example, 11 exact matches, but when I look at them, they are not all the interior color I said I wanted- so I don’t consider that an “exact match”. I still had to filter through the vehicles displayed to save the ones that were an exact match.
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Response from developer
We’re glad you enjoyed using the app and found it useful! Thanks for taking the time to share your thoughts—we’ll use your feedback to improve the app experience.
Loved this app but it’s UI is too cluttered, etc
We used this app extensively 18 months ago to buy a car. A great help! But the UI is way too cluttered now with a very un-intuitive navigational set up. Routinely, I tap on something and it spirits me away from the car profile I was looking at—and there is now way to go back. Or it initiates a search (with the barest, least relevant criteria), and then asks me to SAVE the search—with no way to hit cancel or go back or edit your search criteria. And it’s terrible if it sends you to the AI interface. You never get out of the chat UI. Then if after all of these dead ends, you have to force quit the app…and you now have to login in all over again!!! STOP THE MADNESS!!! The developers of this UI need to go back to ground zero and make the UX way simpler and more intuitive. It should not be that difficult to change the terms of my search. To go back or cancel. Stop wresting so much control away from the user to dead end options. Also, the screen with past/saved searches should not have a dozen different links. It is SOOO confusing! You should NEVER take a user away from a page without an immediate and intuitive way to get back to the previous page. This is like UI/UX 101z I’m still using this on our current car purchase but hating the experience, through and through. If there was another better competitor’s app, I would use it.
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Response from developer
Thank you for your feedback, and we’re sorry to hear about the frustrations you’ve had with the app. We’re actively working on improving the UI to make it simpler and more intuitive, and your input is really helpful. I will send this feedback over to the team!
Make it apply to Canada
I need help. But I can’t progress since I’m not in the USA. I wish I could ask it questions like, “what years to avoid…” or “reliability statistics for…” or “on a 20xx _____, what issues might I encounter?”
Great idea, just not for Canadians.
Great idea, just not for Canadians.
Useless for Canada, glitchy for the USA
Don’t understand why it is in the Canadian App Store when you can only find cars in the USA. Besides this, you go through a redundant registration process that involved speaking with an AI (this has no baring on the rest of it) and then it makes you go through a ridiculous process to determine which car you want, even if you tell them the exact year make and model. Just badly designed. Poor UX.
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Who is the primary customer
I’m aware that apps like this need to generate revenue. For me the features are useful and I am reserving my final rating until the process is complete.
My concern is I was ready to move forward on a specific vehicle which was rated an A+ buy with data that supported the claim.
It also listed 0 reasons to pause.
I decided to do a deeper dive and found an open recall, 4 owners, which are not necessary deal breakers. However I found that year has a fairly unreliable engine and transmission specifically. Rated 4 out of 10 based on reported issues.
I’m questioning the apps objectively but I will see how it goes. My advice is do your research and use multiple sources.
My concern is I was ready to move forward on a specific vehicle which was rated an A+ buy with data that supported the claim.
It also listed 0 reasons to pause.
I decided to do a deeper dive and found an open recall, 4 owners, which are not necessary deal breakers. However I found that year has a fairly unreliable engine and transmission specifically. Rated 4 out of 10 based on reported issues.
I’m questioning the apps objectively but I will see how it goes. My advice is do your research and use multiple sources.
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Great resource
Copilot gave me a list of SUVs I would have never found on my own. I was looking for a 21-22 Toyota Highlander with specific options. I entered info into the search feature designating which options were “must haves” and which would be “nice to have” within 100 mile radius. I got a good selection which I either saved or not. I would get notified of price drops in my selection and new finds. One I was particularly interested in had a price drop that made it irresistible. It was 75 miles away and a beautiful drive. To reiterate, I would not have found my “new” SUV without CoPilot! Loved the ease of using CoPilot and LOVE my Toyota!
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Response from developer
Hi there! Thank you so much for sharing! We're so glad you have found value in CoPilot. Congrats on your new vehicle!
Maybe USA only?
Doesn’t work at all, would be helpful if it said somewhere what countries it worked in !
Can’t use
Not for New Zealand … looks like U S only
Fantastic idea, super useful, got a couple suggestions…
This is a great problem to solve! I’m impressed with the search results and the detailed breakdown of how they match against my criteria. However, not all the criteria are in one place and it’s super frustrating to try to find the different layers of what I need. When I do manage to run across the price, year and mileage options, I find that it has applied arbitrary limits that restrict my results to nothing. E.g. the mileage slider is all the way to the right at 30k(?!) I’m searching for a specific car that is 10 years old. They exist, but not with less than that amount of miles. All the traditional car sites find results within my parameters pretty easily. If I can’t find them here, the app isn’t actually useable for me. Overall the app has a ton of potential but is designed in a confusing way and the flow feel very restrictive.
Im sure they’ll improve the app but the overall experience isn’t worth the trouble at this point.
Im sure they’ll improve the app but the overall experience isn’t worth the trouble at this point.
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Response from developer
Hi there! It's great to hear that you're impressed, and we truly value your feedback. I'll pass your comments on to our team, as it's essential in helping us enhance our product/service. Could you please reach out to us at support@copilotsearch.zendesk.com regarding the mileage slider issue? We can investigate this further and assist you.
Order, clarity and strategy
Most success is based on opportunity. Copilot provides the opportunity. When purchasing a car I have found myself overwhelmed, always returning to the local dealership with limited choices, feeling manipulated…always getting a good vehicle, but…
Copilot brings a real-time awareness of the many dealerships located around my local dealership and all the product that is truly available to me. I didn’t have to look for the information, it came to my inbox after I told Copilot what I was looking for. As that information came in (the age of truck, mileage, car faxes with info about lease cars or commercial use, an A to F rating based on price, mileage, amenities and dealership) I was able to gain even more clarity into what I wanted to purchase and where because of the multiple opportunities I now knew were available to me. With that clarity I was able to develop a strategy that actually did not include my local dealership.
Thank you Copilot! At 65 years old I now know that this process can be a lot more pleasant and informed than it has ever been!
Copilot brings a real-time awareness of the many dealerships located around my local dealership and all the product that is truly available to me. I didn’t have to look for the information, it came to my inbox after I told Copilot what I was looking for. As that information came in (the age of truck, mileage, car faxes with info about lease cars or commercial use, an A to F rating based on price, mileage, amenities and dealership) I was able to gain even more clarity into what I wanted to purchase and where because of the multiple opportunities I now knew were available to me. With that clarity I was able to develop a strategy that actually did not include my local dealership.
Thank you Copilot! At 65 years old I now know that this process can be a lot more pleasant and informed than it has ever been!
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Response from developer
Hi there, Thank you for sharing your positive experience with CoPilot! It's wonderful to hear how our service has transformed your car-buying journey, making it more pleasant and informed than ever before. We appreciate you taking the time to share your experience!
