App
Response from developer
Dear Stevoreeves, Thank you for your feedback! We are aware that some users are experiencing issue with updating the firmware on their devices and we are working to resolve this as soon as possible. We have recently released a fix that should help with most common issues, therefore we would recommend to update the app and retry the process. If you experience any further issues, please do not hesitate to reach out to us at info@feeltechnology.com with more information about the issue. We will be happy to investigate the problem that you are experiencing and provide you with some troubleshooting steps! Kind regards, FeelRobotics
Half functional
Response from developer
Dear User, Thank you for your feedback! Can you please reach out to us at info@feeltechnology.com with more information about the issue? We will be happy to investigate the problem that you are experiencing and provide you with some detailed instructions on how to use use specific features in the Control section of the app or help you with some troubleshooting steps! Kind regards, FeelRobotics
EMBRACEyourPAYNE
VR content upside down
Thank you.
Response from developer
Dear Sombat66, Thank you for your feedback! We would like to learn more about the issue and help you troubleshoot. Can you please contact us at info@feeltechnology.com for more support? Looking forward to hearing from you! Kind regards, Feel Robotics
Doesn’t work
Response from developer
Dear shymal01, We are sorry to hear that you are experiencing some technical issues! If the app crashes directly after you open it, first we would recommend to try to reinstall it. If the issue persists, please let us know what mobile device you are using and what operating system you have installed. We will be glad to help you troubleshoot! Please do not hesitate to contact us at info@feeltechnology.com for more support. Kind regards, Feel Robotics Support
Account
Response from developer
Dear Kody020, We are sorry to hear this! Can you please reach out to us at info@feeltechnology.com and provide us with some more information about the issue? We would be happy to help you troubleshoot! Kind regards, FeelRobotics
Videos in 140p
Response from developer
Dear TapStar009, We are sorry to hear that you are experiencing some issues with the video playback! Can you please reach out to us at info@feeltechnology.com with more information about the issue? We will be happy to investigate the problem that you are experiencing and provide you with some troubleshooting steps! Kind regards, FeelRobotics
Please add SVAKOM Edeny to FeelConnect
Response from developer
Dear cvlondon, Thanks for your feedback! We appreciate your advice, and we assure you that we are working hard on improvements to the application. Currently we support all of the Svakom devices from their Connexion Series, however we would be interested to hear which other devices you would like to see in our app! If you would like to share more detailed feedback, please do not hesitate to contact us at info@feeltechnology.com. Kind regards, FeelRobotics
When both are using IPhone the app doesn’t work
Response from developer
Dear hlopez05, We are sorry to hear about your experience! Can you please reach out to us at info@feeltechnology.com with more information about the issue? We will be happy to investigate the problem that you are experiencing and provide you with some troubleshooting steps! Kind regards, Feel Robotics
Connection drop outs
Response from developer
Dear PinkCheeeeetos, We are sorry to hear about your experience! There can be various reasons for the issue, some related directly to the device. For a quick fix please try to see the Kiiroo FAQ with tips on how to connect. If you are still experiencing issues, please contact us at info@feeltechnology.com for more support. Kind regards, FeelRobotics