Leave a Review BiCupid
Suspended from the Start
I downloaded the app and hadn’t even finished setting it up, when my account was suspended within 12 hours of me even getting it. I literally didn’t even have time to use it or finish filling out my profile. I had only uploaded one picture that was pending and had maybe been on there for 10 minutes tops, with the intention of doing more the next day. Silly me I guess. I submitted an appeal, but they said once again that they decided to suspend my account, with no explanation of why. They did say that I can appeal again by uploading a copy of my ID, but I don’t understand why my account was suspended in the first place when I literally did nothing on the app, and don’t feel that I should have to verify who I am based on one picture and a barely created profile. I understand safety is important, but this is beyond ridiculous.Show lessKelseyO625
Developer Response
Dear member, Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused.At BiCupid, the safety and security of our users are our top priorities. Our automated systems and protocols are designed to detect any suspicious activity, and unfortunately, your account was temporarily blocked due to some unusual activity detected by our system.We understand how frustrating it can be to have your account suspended during the setup process. While this is a necessary precaution to protect all users, we encourage you to complete the appeal process by submitting a valid ID. This step helps us verify genuine users and maintain a secure and trusted community.We appreciate your patience and understanding. If you need any further assistance with your appeal or have additional questions, please don't hesitate to contact us. We'll do our best to resolve the matter as quickly as possible.Best regards,The BiCupid TeamNot much use without $30+ per month subscription
Without subscription, your limited to messaging with only one profile, and chances of matching someone close by or just matching at all are slim. You’re swiping on every profile in the entire US (subscription is required to narrow it closer), with few profiles close by sprinkled along the way. Which isn’t bad if you’re just looking to connect online—to the first profile you matching with. So, unless you’re intending on spending $30+ a month, can’t think of a reason why I’d recommend using the app. (Window shopping I suppose.) Whether it’s even worth it, I didn’t bother to check. Typically, dating apps set up like this aren’t. Hence why, they don’t let you do anything without paying.Show lessscammrs
Developer Response
We understand your concern regarding the price of our premium membership. We strive to offer a high-quality service and provide valuable features to enhance the online dating experience. The price of our premium membership reflects the investment we make in maintaining a secure and reliable platform, continuously improving our features, and ensuring the privacy and safety of our members. We value your feedback and would be happy to hear more about your specific concerns or suggestions. If you have any further questions or would like to discuss this matter further, please feel free to contact our customer support team Support@bicupid.com. We appreciate your feedback and are here to assist you in any way we can.Waste of time
I’m giving this a one star after trying it for a week. You can swipe right or left on profiles, put as much info as you want on yours and answer 209 prompted questions about yourself…. You have to purchase the premium membership to see your matches, see who likes you, see who viewed you (these are all expected in dating apps I suppose) but you have to go premium to message anyone. At that point might as well use okcupid or tinder and message for freeShow lessJ_0vi
Developer Response
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with our app did not meet your expectations. While it is true that some features, such as messaging and viewing who liked you, are part of our premium membership, we believe this helps us provide a higher quality and more secure environment for all our users. Regarding the prompted questions, we’d like to clarify that answering them is entirely optional. These questions are designed to enhance your profile and improve match accuracy, but they are not mandatory. We appreciate your suggestions and will consider them as we continue to improve our app. Your satisfaction is important to us, and we hope you'll give us another chance in the future.