Broken and useless
Won’t show any pharmacies but you have to have a pharmacy to register. Called in three or four times for help and was told after the last call that the people that do the app left so I’d have to call back tomorrow. Tried this app a few years ago and it saved all of my info before I could put a password in and crashed so I couldn’t access the app at all. Honestly, this app is a joke.
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Works great…when it works
App is great for scheduling…however, as of late it barely works for scheduling. Past few times I’ve used it (for my son as well) it’s just a useless app and have to in-person check in or register for walk-in. Not a major ordeal, but if the feature exists, it should at least work ;)
Login error
The app won’t let me log in until I “verify” my account via an emailed link. When you go to the link it won’t let you create a password because the link website fails to connect to the server. Tried on phone and multiple computers. So I’m unable to even verify my nr and use the app
Best thing ever…
I love that Urgent Care has a app and you can just sign in and go to the Dr. on your phone so much, they are so fast and efficient… They actually listen to you, and it’s very convenient. I love that I don’t have to sit somewhere I could catch or pass an illness to others hours. This is hands down the best thing to ever be invented yet, and they utilize it well…
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No point in the app
There’s really no point to this app. You have to put in all the information that urgent care already has and it’s just confusing to do. I thought I could pay urgent care bills through this app but I cannot.
Bug??
I have no access into the app to see my results as it’s saying the email and password is invalid although they are and the email I used is registered. I assumed it was maybe my password I forgot so I tried to reset it but when I did, it kept saying my email was invalid. I had just used it to create my account and register for a visit 2 hours prior to this happening.
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Response from developer
Hi, We would love to make things right if you give us another chance.
Location bug
It can see my location but when I went to schedule a walk in it shows me urgent cares across the country and I can’t change it
A design flaw imo
Even though uploading ID and insurance card is an annoyance, the only thing I have an issue with is that if I need to cancel an appointment I scheduled, I have to call and do so. If there is a way to cancel within the app, it is not obvious.
Inaccessible
If you are blind and use VoiceOver on your iPhone, you are out of luck. The app is completely inaccessible with VoiceOver and the company seems to care less. The website isn’t accessible either. I’ve considered giving this clinic a try, but I will not until you guys fix your accessibility flaws. It’s so bad I can’t even create a profile, absolutely pitiful that a healthcare clinic would deny equal access to services for patients with disabilities.
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Response from developer
Hello Kelsey,Thank you for letting us know about this. We will look into this issue and hope to resolve it promptly and accurately.
Didn't have a problem until today
Everything had been fine until my last appointment. (Covid test) they said my results should be in the app in an hour, as per usual. My appointment was Tuesday at 6:45 pm and it is now Wednesday at 10:30 am and it still is not showing.
I've had two other tests done from the same location and it went without a hitch. Sooo why this time are they not showing? There's no update or anything. They're nowhere to be found.
I've had two other tests done from the same location and it went without a hitch. Sooo why this time are they not showing? There's no update or anything. They're nowhere to be found.
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Response from developer
Hello,Thank you for bringing this to our attention. We would like the opportunity to talk and investigate your feedback further.
