I just booked a ride to my location, and waited 20 minutes. It said the driver was there. I looked and could not find him. It turns out he parked on another street, about a 7 minute walk. As I was walking to where he was parked, I called him three times, each time saying he was unavailable. Just as I was about to reach his spot, the app told me he left as he could not find me. So, he couldn’t pick up his phone to answer my phone call but had access to his phone to cancel my ride? I am now waiting ANOTHER 20 minutes for a new ride. I hope this app in the future hires drivers that are actually competent.
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