PetsApp User Reviews

PetsApp
PetsApp
Gula Petcare Ltd

Top reviews

I thought it would do more

I was able to chat to someone in order to book my puppies vaccination rather than phoning the vets, which was good. However, I would like it if my dogs weights and their medication could be updated on there automatically when I take them in to the vets. I can change the weight on their individual pages but there’s no way of entering the date they were that weight, or seeing their history. Same with medicine, it would be great to have a history of what they’ve been given and when - even an option to add all these manually myself would be good, but at the moment it seems to be a ‘chat’ app only.
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Scheduling my child Leia’s Veterinarian appointment.

I love it!! It is better than calling. I was able to schedule my child to see her Veterinarian provider. I recommend it for all pet owners!!! It was fast and quick responses. Thank you!!!

Sister cats

Thanks so much for all your help and support and patience. To us as we struggle but because my husband chris is head injured and short team memory loss, balance and Communication learning difficulty and very vulnerable. I have a mild learning with read and writing and can be little vulnerable too.

We both appreciate the support and help you give us and our sister cats Kionia and Amos

Thanks again keep safe xx
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Search function for vet doesn’t work

I entered my zip code during my account set up and was given a list of four vets, none of which were my vet. I entered my correct vet in the search bar but the search wouldn’t run. I confirmed that my vet is in fact on the app, so they should come up when I put them in the search. Since I cannot progress further in the account set up without being able to select my vet and I found nowhere in account settings to change my zip code search area to that of my vets instead of my house I cannot finish creating my account. I can find nowhere either in the app within my limited area of access where I can contact someone for help.
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Easy to use app

The app gives you instant contact with your vets surgery. If you have any questions or need any advise you can start a chat with your vets through the app and they will help you in any way they can.

You can book appointments through the app, request Advocate or just ask a question. Anything you need can be sorted through the app. I highly recommend
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Worse than useless

I feel a bit out of sync here as everyone else gives this 5 stars, so I'm not totally sure i'm reviewing the same thing, but I think i'm in the right place, here goes anyway...

I installed this because my vets told me my cat's annual vaccinations were due and I should install this app and use it to book the appointment. So I did.

Firstly i had to register and add all the information about my pet that the vets already know, why is this?

Then I looked for an appointment booking calendar feature, or something like that... but all this app offers is plain text chat, much like SMS or WhatsApp or the other dozen chat apps I have installed already (except worse than most with fewer features, like no file sharing or anything).

So i started a chat and requested an appointment. Three days later I got a reply, and after another coupe of days, with long waits between each message we finally had the jabs booked in for today.

Two hours before the appointment the vets telephoned me to say the appointment I had booked didn't exist, without explaining how they knew that, and so now we are booked in for next week.

Just don't bother installing this, call them instead! Deleting it now...
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Excellent app

I was so happy that this app exists. Every day about 9.30 am I’d get an update & photo of my dog. If this app wasn’t available I would worry about ringing the practice to see how he was. I’d feel I was being a nuisance as they must be busy. I could ask any questions & always got a response. It was very easy to use. The first time my dog had been away from home & it was lovely to hear how he was.
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Awesome app

Petsapp makes it more convenient to contact my vet and it’s been especially useful during lockdown. I’ve been able to communicate with my practice in real time with the convenience of using just my phone.
I really like that I can pay via Apple pay at the touch of a button and then go to collect food and medicines without going in to the practice.
There’s a bit of work I would like the developers to do behind the scenes, for example, it would be good if the app notified me using sounds and haptics when the vet is trying to contact me, but overall this app is user friendly and very useful.
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Really good service

First time using the app today, as I had to get some foster kittens seen by the vet, due to the current situation I was unable to take physical to the vets so I registered them onto the app and paid the consultation fee through the app it’s was quick and easy they booked us to Receive a video, they called and we talked through what was happening and he was able to prescribe me some medication I then paid again through the app for the medication and they will then ring for me to collect from vets

It’s was really easy and effective to use, would definitely use this again in the future
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