I love the idea and the app is generally easy to use, but I’ve identified a few bugs/areas for improvement that have made the app pretty frustrating to use.
1. I can’t figure out a way to make a one-time contribution. The only option seems to be to adjust my recurring contribution, but I was hoping to dump some extra money into the fund when I find myself with extra money in my checking account.
2. I made my husband a fund manager on my kids’ account, but the app somehow changed my name to his as well. So when our kids receive contributions from each of us, his name shows up as the contributor for both transactions. Not great for record-keeping.
3. My daughter’s birthday is coming up and I’m planning to send friends and family a link to her Backer account, so I was fussing with some settings on the backend. I was trying to preview what it would look like as a prospective backer, but the link to the preview page was broken. Argh.
As a parent looking for an efficient way to save for my child's college education, Backer hits the mark like never before! The app simply blew me away with its user-friendly interface and seamless integration of tax-free savings options.
Planting the seed for my son’s educational future has never been so easy. The app not only helps me track our progress but also provides excellent tips and guidance on choosing the best 529 plan for our family. This makes it tailor-made for first-time savers as well as seasoned investors.
Accessing and monitoring my account is a breeze, with top-notch security measures to ensure our hard-earned money stays safe. And as an added bonus, the app's customer support always goes above and beyond, providing timely answers to any questions that sprout up. They're always eager to help and keep my peace of mind intact.
In conclusion, the Backer App is a fantastic tool for any ambitious parent who wants to nurture the growth of their little sapling's higher education fund. I highly recommend this app to harvest those valuable tax-free savings and give your child the brightest future possible. Don't leaf it to chance – start saving now, and watch your investments grow! 🌱🎓💰
I was really confused about how to set everything up for my child until I heard about this app. I found it very intuitive to use.
I have put thousands into my daughter’s 529 via backer yet it’s not actually invested. They charge 5 dollars a month to be a checking account. I’ve also had a hard time with their customer service.
Developer Response
Hi AirKSE - We're unable to locate an account with an issue like this. Can you please email support@backer.com or call 844-SAVE-529 so we can troubleshoot it for you? Our customer support team strives to be extremely responsive and thorough – we will do our utmost to get everything working as expected as quickly as possible.I started a 529 for my daughter via Backer but have been frustrated by bugs or missing components in the iPhone app. For instance, I cannot save any edits I make to my profile and there is no gear symbol to update my daughter’s profile like in the desktop web-based version. In fact, at this time, the “Save” button doesn’t work on any version of the Backer platform. This is an elementary stuff, please fix your user interfaces!
Developer Response
Thank you for the feedback! We’re glad you appreciate the service and apologize for any rough edges you’ve encountered using the app. We’re working to make it better all the time. Regarding your specific issues, we’ve added the gear icon back to the fund page so you can edit update fund info via the app, and are not aware of any issues on web or mobile relating to saving information. Would you mind giving it another try and if you still have any issues, can you please let us know at support@backer.com?I was asked to verify my bank account. However, after giving my banking information there were no “next steps”.
What a beautiful app. Love the fresh new look and intuitive interface! It’s made saving for our kid so easy. It let me add my partner to help manage the fund. Best of all we get a link to our kid’s fund so that it’s simple to collect gifts for her birthday. Keep up the great work!
I object to the $4.50. The added “tip” to my donation of $50.00
The app and savings is great. I just wish it was possible that they a deposit account were I can direct deposit to every week or two weeks. It is like putting my account on auto pilot. Growing the account faster. Because waiting for the one withdrawal a month is lame. Something may happen and you need that money. Also, wish that they could withdraw the money much faster. Like other app withdrawal instant or that night. Faster ACH processing. And connected to plaid to make deposits to the account.
I wanted to use this to link to my existing NY 529 plans that have no app. Easy setup and link - all good. After linking, it forces you into choosing a monthly fee to continue. They get all your data and then surprise, they want $2 a month.
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