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No gifting feature made me cancel trial
I signed up for a trial because I thought the fees would be worth the added features of gift giving from family through the app. As soon as I signed up it was displayed that gift giving is disabled until this summer.
Without this feature I will just set up an account through my financial institution with the same features and lower fees. Hoping this feature comes back earlier.
Also to the product designer on the team, awesome job 👍 UX/UI is phenomenal.Show lessGrossly Incompetent Support Team with ID verification
I had submitted my passport, driver’s license, and SSN card multiple times in this app and have made sure that the photo was clear EACH AND EVERY one of the 7+ times I submitted it. However, on the SINGLE instance that the photos were approved, the support team contacts me later to say they rejected it. This was after I expressed my concerns about the ID verification with them previously and experienced long wait times and they had little to say.
If they ever verify my account I will update this review, but until then I have to stand by my recommendation that this app is HORRIBLE due to grossly incompetent customer service. If they won’t even take my money in the app why should I bother doing business with them?????Show lessDeveloper Response
Hi there, thank you for your feedback! For security purposes, all corners and edges of your verification document must be showing in order to be reviewed for approval. At UNest, we take security very seriously, and we have implemented a number of measures to ensure that the app protects our users' data and privacy. Please feel free to reach out to support@unest.co if you have any questions or need further assistance.What’s more important that your child’s future
This app is great, as I can set up monthly deposits, and forget about it. Also, I am able to have family and friends gift deposits in leu of toys, and other gifts that my child has already received too many of. My 2 and 4 year old already have thousands in their account.