Jumps all over the place.
When attempting to navigate the app it keeps jumping to the bottom of pages (sometimes other random places). When I copy a part number from somewhere (web browser or document) it cannot be pasted into this app. Tapping in the search field a second time to get the paste option just shoots me to the bottom of the page. When I search for a part name it usually doesn’t find what I want so I resort to part numbers but long numbers are not easy to type. Attempting to use the Advanced Auto website just brings up the app without asking so that only works for the searches if I delete the app.
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Response from developer
Thank you for your feedback. We’re sorry for any inconvenience you may have experienced. Please contact us at 877-238-2623 or Chat In https://help-desk.advanceautoparts.com/s/ for assistance so we can get more information to assist with the app navigation issue.
Lost over $200
I have use this app for a long time now. Spend a lot of time and money at advance I own a tow truck company so I do a lot of parts buying in return have received numerous speed perks. I am an elite member on the app so it allows you to combined up to $20 off of $20 I had over $200 in $20 off $20 coupons that I have a accumulated from combining other speed perks I had received received an email this morning telling me that I had more speed perks but when I open the app it said that I had zero speed perks available and zero expired perks available so when I spoke with customer service, she informed me that there was a lock put on my account just for the speed perks, and there was nothing that she could tell me why and there was no way to refund them so that I would have to start a new account and start all over so just beware it could also happen to you
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Response from developer
Thank you for your feedback. We will make sure to pass this along for further research.
Buying brake pads
I saw that online I would get between 15%/20% so I came into the store on flamingo and St. Rd 84. I was immediately greeted and the lady at the counter asked if I needed help finding something and we proceeded to find my items. She was able to give me an accurate estimate on pricing with a military disc, and also let me know it may be better to order online since I was offered the other percentage off. I asked her if the items in my cart were accurate and she even printed out the part numbers for me so I could verify (match up the numbers) and make my purchase. She let me know it would be a minute and the other two gentlemen were all patient with me waiting in the store(as I was the only one) but we’re all about to multitask with their own “work assignments” and help me. They were awesome!
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Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Owner
The website is decent on a computer. However took me 30 minutes to figure out how to pay. Finally discovered the pay now button outside the main screen in bottom.
Highly recommend moving this to inside the main description area. I’ve not bought stuff online in past as result. Almost quit this time to. Finally bought using my iPhone because the Pay now button is very easy to find (within the main screen)
Highly recommend moving this to inside the main description area. I’ve not bought stuff online in past as result. Almost quit this time to. Finally bought using my iPhone because the Pay now button is very easy to find (within the main screen)
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Response from developer
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
Good Parts, Better Service
All parts I get from our local Advanced Auto are always the right parts. They go above and beyond to get me the best deals they can, I buy a lot of parts from them. For someone on a fixed budget that’s very important. Before I started going to this Philippi Advanced Auto, I would never even use Advanced Auto, I’d drive to Clarksburg /Bridgeport, Buckhannon or Elkins from Philippi to Autozone, Parts Plus, Napa or to O’Reilly (which I really miss who used to bring me parts when I was in Texas)
Wayne is especially awesome. It’s important when you walk in to a parts store to feel like you’re ordering a part from a friend, parts places need more of that type salesman that will work with the customer to get them the best deals. Thank you all our sales people at our local Advanced Auto.
Wayne is especially awesome. It’s important when you walk in to a parts store to feel like you’re ordering a part from a friend, parts places need more of that type salesman that will work with the customer to get them the best deals. Thank you all our sales people at our local Advanced Auto.
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Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our users.
Advance auto app purchase
I have been enjoying Advanced Autos purchase app and the discounts they provide. The discounts plus the speed perks and fuel points make it a no brainer to purchase parts from Advanced. Would like them to be able to apply military on top of the other discounts but for the saving I already get, I can’t grumble to much about the price. I would be nice to be able to order parts through the app even if they are at another store and have them brought to my local stored instead of having to call. The staff at my local store are great, it’s just to hassle of calling and having them find the part and then order it to my store. They have to put it on inventory so I can then add it to cart and purchase it to take advantage of the discounts.
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Response from developer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best!
Deals are nice, average price not so much.
I’ve been a customer of theirs for some time now. Between my own truck and family/ friends cars I’ve spent plenty of money and time with them and their stores. There’s definitely been times where they’re competitive with prices when a sale comes on. And then there’s times where that same sale will clean them out of what you need and leave you with overpriced junk as alternatives. Shoutout to the Rockville, VA store for trying to sell me an alternator I don’t need at $175 when i bought one off Rockauto for $90 with a $35 core charge I still haven’t taken In yet.
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Response from developer
Thank you for your feedback!
Easy
I had a fantastic experience with Advance Auto Parts' online purchasing and store pickup services. The website was user-friendly, making it easy to find and order the parts I needed. The store pickup option was incredibly convenient – my order was ready quickly, and the staff at the store were friendly and efficient. Overall, a seamless and hassle-free process that I highly recommend to fellow auto enthusiasts!
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Response from developer
We are very happy to hear that Advance Auto Parts was able to provide you with such wonderful service and that the online ordering process was easy for you. Thank you so much for the detailed feedback as well as the 5-star review!!
Don’t Bother - Used To Be Good
ZERO STARS!!
Ive used this app for over 5 years and it was my go to app when I needed parts for my car or tools.
I can’t tell when the update that killed the usefulness of the app was made, but I just found out the hard way about it.
Gone completely is my total purchase history of over 5 years. Now, purchase history is limited to the last six months or so! Seriously? Who thought this was a good idea? Sorry, Advance Auto, you’ve just lost me as a customer.
Ive used this app for over 5 years and it was my go to app when I needed parts for my car or tools.
I can’t tell when the update that killed the usefulness of the app was made, but I just found out the hard way about it.
Gone completely is my total purchase history of over 5 years. Now, purchase history is limited to the last six months or so! Seriously? Who thought this was a good idea? Sorry, Advance Auto, you’ve just lost me as a customer.
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Response from developer
Hi. We apologize that you are having issues getting to your previous orders. Once you get to the order history screen, you should notice a drop down arrow on the right side of where it says, "Past 6 months". Click on this option and you should be able to search other options to search your history further back. If you have any issues with this process, please free to reach out to us at 877-238-2623 and one of our knowledgeable agents would be happy to walk you through the process.
The app is awesome
I love this app . It’s extremely easy to save my car or truck on here / then I just look for whatever part I need without having to worry if it fits . And then after I pay with card and I pull up the stuff is always waiting on me - no lines or looking down lanes for the stuff ya need or asking for assistance from the person who works there . I wake up while in bed I order what I need get ready for the day pull up - they install wipes -batt- while I sit in car and makes calls and then I’m on my way like fast food but better becuz it’s my car and she’s very important to me 😎
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Response from developer
Thank you so much for the wonderful feedback! We love hearing that our customers are very much satisfied with not only their purchase, but the process and the team that assists you through the process.
