Leave a Review Bubble for Sitters
Easy to use
User friendly, and a really easy way to meet clients for babysitting or pet sitting !mmcavo
Developer Response
Thanks so much for your lovely review! Glad to hear you've made some great connections.Platform fee is very high and the app is only benefit parents not sitter
The app charges 25% platform fee on the sitter for the first sit, which is very high and most parents not even know how low income that the sitter received. Of course the app said then it charges 6% for all your next sits with the same family but most ad hoc sits are just for random and not for long term relationships with the family. Also for the parents cancelling the sit in the last minute, the sitter received so little and they also charged the platform fee on the sitter on top of the cancellation pay. They give discounts and benefits to parents side but they don’t care the sitter. I can see here have a lot of comments and reviews saying the same things just because the app is not for sitter, but for their own profits.Show lessLauraB881
Developer Response
Hey Laura, appreciate your feedback but I would love to clarify a few things here. Firstly, we care deeply about the sitters that use Bubble - we have fantastic relationships with hundreds of long-term Bubble users as well as newbies, and sitter feedback is incredibly valuable in building a fantastic service that brings you more work. As you've touched on, Bubble will only ever charge you 20-25% on your first sit with a new family. After that, your fees are significantly lower. We know that most parents do want to rebook with the same sitters, rather than meeting a different person for every booking, so with this new structure, we're rewarding sitters for rebooking with families and incentivising those long-term relationships. We're also working on ways to make it really easy and convenient to rebook the same sitters time and time again. If a parent cancels a sit last minute, they're forced to pay a minimum 50% payment to you, and Bubble does not make a profit on this. The 3.5% charge covers your secure payment processing. Bubble sitters are incredibly important to us - this is why we're constantly coming up with ways to support you - with Super Sitter status and rewards, cancellation payments, and new app features. I'd absolutely love to have a chat with you about this and hear your feedback and concerns in more detail if you're open to speaking with us - please feel free to reach out to us at support@joinbubble.com. Many thanks, Team Bubble 💜Stressful and disheartening
I used to enjoy this app but feel that now there are a real lack of jobs which I am sure is down to the new platform fees. Parents are unaware of these fees and are very shocked when informed.
Some days there are only 3 jobs on the app and that is really disappointing.
Also, When jobs are up, parents seem to take a really long time to choose someone and that can be frustrating when you are trying to plan ahead.
I have also had parents book me in the knowledge that their children are really sick without informing me which was very unfair.
I am a highly qualified and experienced sitter and not prepared to work under minimum wage even if it is just for the first sit. Sad that it has come to this. I understand the app has to make their money but this increase is so substantial that it is really impacting on sitters livelihoods as many of us rely on the app to make our money.Show lessJen85577