Once User Reviews

Once: The Love Match Maker

Xeanco Limited

Lifestyle

Social Networking

Reviews Summary

Positive highlights

🤝

This app hasLots of users to connect with

🌍

This app hasUsers located close to the reviewer

🔍

This app hasDiverse age range of users

💕

This app hasReviewer found a girlfriend and is getting married

Negative highlights

💰

This app hasExpensive to chat, even with a premium subscription

🤖

This app hasSuspicion of fake/bot profiles

🚫

This app hasLimited free messaging, forced to buy coins

🤔

This app hasUnclear how to delete account

📞

This app hasDifficulty moving conversations off the app

Top reviews

Most RecentHighest RatedLowest Rated

This must be fake! Don’t bother with this app

It’s incredible that these “women” start sending messages a few seconds after just looking at their profile, at any time day or night! The creators of the app must think people are stupid or truly desperate for us not to realise this is just a bunch of bots programmed to steal your money! I had a thought about this app and the creators. In the Terms and Conditions section, they say they are not responsible for the content of the “people “ on their app. I take this as to mean that a person can post a profile, or many, for the intent and purpose of soliciting money from the real people on the app. It’s put out by a Chinese company but to me all the people on it, “models”, seem to be of Eastern European descent. Maybe even Russian. Is this a way for Russia to make money to fund their war? Just throwing that out there. Will probably get a reply adamantly denying all wrong doing. Don’t waste your time or throw your money away using the app. Just don’t download it and if you did, delete it!

Show less

Sj37362

a year ago

Scum

Girls and boys with multiple faking accounts in the east Europe work for this site. They get paid around $200 a month to fool around with you.

Alibaba user

a year ago

Response from developer

Hello! Thank you for your feedback, although it saddens us to hear about your experience. We do not allow community members to profit from it; this is strictly prohibited. We would be happy to look into the matter and ensure everything is in order. If you have the time, please reach out to our support team at support@getonce.com!

Milking money

This app is built to milk your money and match you with AI chatbots and then make you pay for sending messages even if you have premium account. BIG SCAM!!!

Naghiman

a year ago

Response from developer

Hello and welcome! Thank you for your review! We are firmly against the use of AI, it's simply inappropriate. We would be grateful if you could tell us a bit more about the member who appeared to be no good at support@getonce.com. Either way, you could mark the profile using the "Report" button. Our Moderation Team will handle the situation from there. Regarding messages, without a subscription, each message costs you 5 gems, that's correct. However, if you have a subscription, messages with regular members become free, while certain additional services may still require gems, which can be either purchased separately or earned as gifts for your activity.

This is definitely a scam

I signed up, and started browsing. Women started contacting me as soon as I viewed their profile. They seemed nice but I noticed strange syntax, abrupt changes and repetition the conversation. Sometimes it seems like it could be a real person and other times it seems like a robot. They respond based the words you say instead of the context of the conversation. Or they keep asking”what are you doing?” There certain other phrases that are commonly used such as “You got my attention, babe.” On top of this, you have to purchase coins to continue to text even after purchasing a premium subscription. These coin packages are expensive and defeat the purpose of having unlimited talk and text plans. However, this only applies to popular members. You have unlimited chats with regular members. The issue is most of them rarely respond. I would encourage you not download this app, but if you do only try to contact the regular members. I will give a kudo to customer service for telling me how to get a refund for my subscription through Apple. This is why am am giving it 2 stars.

Show less

Jerry OrganMan

a year ago

Response from developer

Hello there! We appreciate your rating! Chats with popular members do require gems, which are separate from the membership. However, becoming a member comes with many perks, such as unlimited chats with regular members. But if you could provide us with suspicious profiles, please don't hesitate to reach out to us at support@getonce.com. We'll be more than happy to assist you further!

Seems like a scam

So I bought the premium 3 month membership to test the waters but as soon as I start chatting to girls it keeps asking me to top up credits or gems and it’s way way too expensive and soon as I ask if the ladies wish to do a meet and great all seem to have the same excuse when they decline! I don’t get how you pay for the premium membership and have to constantly keep purchasing credits to continue chatting! Seems a little suspicious to me and trying to get in touch with admin seems impossible as I would like to inquire what I’m actually getting for my premium membership! Seems very odd compared to other sites I’ve been on

Show less

Cosmic freak

a year ago

Response from developer

Hello! We appreciate the time you've taken to provide feedback. We want to clarify that we do not interfere with our users' private matters, and we cannot force anyone to share their contact information. Once is a safe space, and our moderation team responds promptly to reports and violations to ensure a comfortable and pleasant experience for everyone. It's understandable that many members may not be ready to share their private information immediately. Furthermore, our subscription offers numerous benefits, allowing you to forget about expenses and communicate with many women completely free of charge. If you're willing to give us a second chance, please reach out to us at support@getonce.com and include a link to this comment. We'll take care of the rest!

Full of fakes

Most expensive dating site I’ve ever used. Upgraded to premium to continue conversations to find that you need to purchase gems to send messages. Expensive at over £1 a message. It also seems that the site is full of plenty of fake accounts. One person asked me if I was single 3 times within the first 15 messages 🤦🏻‍♀️. I would not recommend this dating site

Show less

A1m33w

a year ago

Response from developer

Hello! Thanks for the feedback, we'll definitely look into everything. The ONCE team is strongly against any violation of our safe dating policy. We would appreciate it if you could share information about your profile and the member who seemed suspicious to you at support@getonce.com. Alternatively, you can always flag them within the app using the Report button, and our Moderation Team will take it from there. Your experience will greatly help us fine-tune the moderation algorithm, which is currently undergoing significant improvements. The results have been amazing so far, but there's always room for more, we understand that. As for messages, without a subscription, each message costs you 5 gems, that's correct. However, with an active subscription, messages with regular members are free, while some additional features may require gems, which you can either purchase separately or receive as a gift for your activity.

This is the biggest scam ever

All fake profiles. Paid women living somewhere in east Europe pretending to be living in your local area who just want you to chat nonsense and use up your bought coins. It is very easy to test them, just ask them about time or ask them their view about a fictitious building on your local area and you will have your answer. btw they come online within a minute to respond which can be a programmed bot as well. There is no customer support and will never respond to you. I exposed one of these profiles and when she realised that the game is over , she asked to spend the last coins on her. What a nerve!

Show less

Scam buster2

a year ago

Response from developer

Welcome! Thank you for your feedback, we will definitely look into everything. The ONCE team strongly opposes any violations of our safe dating policy. We would appreciate it if you could share information about your profile and the member who appeared suspicious to you at support@getonce.com. Alternatively, you can always flag them within the app using the "Report" button, and our moderation team will handle the rest. Your experience will greatly assist us in refining our moderation algorithm, which is currently undergoing significant improvements. The Team will respond within 48 hours, and here's a hint - please mention "AppStore Review" in the email subject 😉

Possible scam app

This app charges more that the rate of coins per message i.e not 5 but 10 without reasoning have emailed twice with no response if nothing heard will be contacting apple directly demanding answers reviews of the app possibly refunds you send a long message to get a 2 word response to try and make you keep replying or hook you on buying promising free unlimited messaging for permanent users while charging a subscription too. Are the people on this app even real?

Show less

kev617383826

a year ago

Response from developer

Hello! Thank you for your time, we are sorry to hear about your experience. Each 160-character message costs you 5 Gems if you don't have a subscription, that's correct. However, a premium account comes with numerous bonuses, such as free communication with regular members or free Gems for additional services. Regarding your inquiries, are you sure our responses haven't been filtered by your email service? Our support typically responds within 48 hours, with very few exceptions. Please let us know again, you can do this directly from the app. In the email subject, mention 'AppStore Review' and include your username. We'll ensure that the response reaches you in the end. Thank you, and see you soon!

Scam

Be careful This app it’s scam. Please do not download this app. All the profiles here are fake and this app it’s designed to robbery you. It’s like this app crear fake profile with stolen pictures on internet randomly and someone else behind those profiles all of the sudden wants to talk to you all the times. Once you mentioned to talk outside the app the supposed person don’t want or it’s not interesting and the app ask you for more money to be able to talk with them. I can’t understand why Apple allows this scam.

Show less

Mianac1

a year ago

Response from developer

Hello and welcome! We're saddened to hear that you've had such an impression of our community. We'd be more than happy to do everything possible to ensure you're ultimately satisfied. To start, we would greatly appreciate details about what happened or why you've reached this conclusion. We consider ONCE a very safe place and are currently improving our moderation and matchmaking systems, which we hope you'll appreciate. The subscription system is also designed to make it easy for you to communicate with other members. Please share more with our team at support@getonce.com, and we'll get to the bottom of it all. Thank you!

Red flags!!!

Nice pics, nice profiles, problem is the ladies appear twice, open the app and it shows them in one country, see who likes you and several familiar faces appear now showing they live in your country. Ask them in a chat where they are from and don’t get a response or wait while they work out who you are and where they are supposed to be, read the site rules and it basically tells you that giving any info what so ever to go elsewhere is forboten and in your profile if you make any form of suggestion it gets deleted. Waste of money.

Show less

randy spangle

a year ago

Response from developer

Hi! Thank you for your feedback. Could you please elaborate and provide us with more details? Just email us and we will be sure to help: support@getonce.com.