Leave a Review Luvly
Dark pattern
Be careful! This app uses dark pattern to charge you more than what you expect. I’m never using this app again, worst app!!!Eli Nred
Developer Response
We're truly sorry to hear about your experience. Please know that we are committed to transparency, and the pricing details are clearly outlined before purchase. If there was any confusion, we’d love the chance to assist and make things right. Please reach out to our support team at support@luvly.care so we can help resolve this for you.Good but beware
I had purchased a months premium with an additional extra purchase to target certain areas for an additional £7. All was going well until day 3 when it wouldn’t let me load the exercises without accepting a free 3 day premium trial which came with a purchase of £6 something a week and would have started on 17th September!
I accepted because it was the only way it would let me continue with the programme I had already paid for. It’s safe to say that I cancelled the subscription straight away after feeling somewhat cheated by the whole thing! The exercises were good and the demonstrations were fairly clear but that just left a sour taste in my mouth and made it very confusing around payments. I shouldn’t have had to sign up to a free trial when I had already paid for a month of premium!
I would have requested a refund there and then if I thought there was any chance of getting my money back!
Disappointing.Show lessBabs 459
Developer Response
Hello! We are sorry to hear about your experience. Please try closing the subscription banner by clicking the "x" icon. Then, go to the profile tab >>> create account >>> log in to an existing account. Please get in touch with us at support@luvly.care, with "Luvly.Review" in the subject line. We will be happy to assist you and offer a free extension. Looking forward to hearing from you!Face yoga
I really enjoy doing my face yoga, I hadn’t done it for a while and definitely noticed the difference and really need to do every day so I stay looking younger! Highly recommended to others thinking about it!Zoe75P
Developer Response
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your face yoga routine and seeing great results. Consistency definitely makes a difference! Keep up the great work!Great app
Super easy to use and provides a lot of options to improve your facial skin with simple explanations.ju.troll
Developer Response
Thanks for your feedback! We're glad you’re using Luvly. If you have any specific suggestions or if there’s anything we can improve, we’d love to hear from you. Your input helps us enhance the app. For any questions or assistance, please reach out to support@luvly.com.Love it!
Transforming my face and jaw line right before my eyes:)Emmanuel's Daughter
Developer Response
Thank you so much for sharing your experience! We’re absolutely thrilled to hear that Luvly has been working well for you. It’s wonderful to know you’re happy with the results. If you ever have any questions or just want to share more about your journey, we’re here for you!Be careful! Auto renewal included in T&C
This is the worst app I have seen for facial yoga. The videos nothing like their ads.
They know they are hiding in the terms and conditions the Ayo renewal plan. So you believe it’s worst a try because it’s on sale? Well think twice. Do you a favor and save your money don’t try this App.Luvly is a trap!
Developer Response
Hi there! I'm sorry to hear that our app made such an impression on you. My name is Kate, I'm a Head of Customer Support at Luvly. We strive to provide a positive experience, and it's important to us that our users feel informed. If there was any confusion about the renewal plan, we sincerely apologize. Please make sure to contact us with 'Luvly for Kate' subject line so I could recognize you and prioritize your request to find the best possible solution. Waiting for your email!I am actually seeing and feeling a difference!
i kept seeing adverts for Luvly. i decided to sign up for the 3 months knowing i wouldn’t be able to do it every day but would fit it in when i could. im actually impressed! ive only done 9 lessons so far and i am actually seeing and feeling a difference! i also find the lesson really relaxing so its like a bit of self care before bed 🙏🏻Show lessKrysie1
Developer Response
Thank you so much for your kind words! We're thrilled to hear that you're seeing and feeling a difference with Luvly, and that the lessons are adding a touch of relaxation to your routine. Your feedback means a lot to us, and we're glad you're enjoying your self-care time. If you have any questions or need support, feel free to reach out to us at support@luvly.care. Keep up the great work!Great app.
Lovely videos, very helpful and informative. I like the app functionality. The only thing that hasn’t worked for me is scanning products from The Ordinary because they don’t have a barcode on the bottles, which is a bit of a bummer.
Everything else is pretty cool. Excited to work nurturing my skincare routine with this added boost of techniques and exercisesShow lessbubrbynubev
Developer Response
Thank you for the feedback! Noted your concern regarding The Ordinary brand, will make sure to pass it on to the product team. Cheers!No ‘free’ trial - charged straight away!!
Terribly misleading. Offering a free 3 day trial and charging straight away. I work in CS for a subscription based program so understand how a trial should work, hence cancelling immediately (so I can decide if I want to pay without being charged for forgetting to cancel). So, you can imagine my surprise and frustration when I check my email later that day and find a receipt for my ‘purchase’. Absolutely disgusting. I had every hope in buying and using, but now I have disputed the charge with Apple and will not be keen to return.
EDITED after dev response: can you show me exactly where it states that you will be charged immediately?Show lessNowayMFgrrrrr
Developer Response
Hi there! Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. To cancel your subcription and request a refund, please get in touch with us at support@luvly.care. Our team will guide you through the process. Keep in mind that for a successful refund, your in-app purchase must adhere to the iTunes Refund Policy. We're here to help and will do our utmost to assist you! 😊Love this App
I stumbled across Luvly about a year ago due to going through menopause and mid 40’s dull skin and generally feeling run down. This app is easygoing, relaxing, enjoyable, I do this most evenings before I sleep it totally relaxes me, a little like meditation. The results on the skin are not immediate but I have found that my skin looks and feels more healthy and slightly lifted after sessions. For me it allows 15 minutes of me time and I love that.Show lessN@t@1!e
Developer Response
Hello! Thanks for the rating! We're thrilled that Luvly is making you feel better each day. We'll keep up the hard work for the best experience. If you need assistance, reach out at support@luvly.care. We're here to help!
