Leave a Review MOCREO Sensor
Unable to log in
App failing to allow initial log in. Completely uselessagreenspan85
Developer Response
Hello, sorry for the late reply to your question. If you have made sure to complete the MOCREO account registration process, but still cannot complete the login on the App/Portal. You can contact us (contact@mocreo.com) to provide more information about the problem you encounter, so as to obtain further support.Poorly designed app, mediocre product.
The hardware is OK, not great. The base station doesn’t pick up the sensor unless it is very close (10ft?) to the sensor. Yes, the sensor is inside a freezer, which probably reduces the range, but where else would you put the sensor except inside a fridge or freezer?
The pulsing purple light on the unit looks more like and error / warning indicator than a “functioning normally” indicator. The last thing I need is another device with a light that calls attention to itself unnecessarily.
The app is flaky and, after the last update, won’t log me in with the username and password that work properly on the website. Deleting a sensor is a Herculean task.Show lessTJFair
Developer Response
Hello, we are very sorry for the problem you mentioned. 1. If your application scenario is an environment such as a refrigerator or freezer, different deployment locations and methods will affect the signal level of the Sensor. 2. As for the misleading you caused by the display status of the Hub indicator light, what needs to be explained to you is that the different statuses of the Hub indicator lights are designed to distinguish the different working modes of the Hub. At the same time, we also attach great importance to your feedback and suggestions on the display status of the Hub indicator light. We will carefully evaluate and consider continuous optimization in future product improvements to meet your needs. 3. If you have ensured that you have entered the correct account number and password, but still cannot log in to Portal, you can contact us via (contact@mocreo.com) for further support. 4. Regarding the inconvenience of deleting the Sensor, you can also provide more information about the problem you encounter through (contact@mocreo.com) in order to obtain further support.Very well engineered…
After losing 2 large home freezers full of meat I decided I needed a way to monitor their temperature on the internet. I purchased a 3 sensor kit and downloaded the app onto my iPhones and iPad. It works great on both. I sent their support team a note about adding a persistence feature and received a phone call from them the same day. They care about their customers and I value that a lot. I love this app!Show lessMikeinTX
Broken
The ap will not let me sign into my own account. Very broken.jbg-2020
Developer Response
Hello, sorry for the late reply to your question. If you have made sure to complete the MOCREO account registration process, but still cannot complete the login on the App/Portal. You can contact us (contact@mocreo.com) to provide more information about the problem you encounter, so as to obtain further support.Works great!
When I saw the mixed reviews I was a little bit concerned. This app works wonderfully for me. Easy to set up, with nice graphs and alerts that actually work. I highly recommend itgonkulator21
Garbage
This is simply garbage
Unreadable and full of bugstheoneyoumightknow
Developer Response
Hello, sorry for the late reply to your question. You can contact us (contact@mocreo.com) to provide more information about the problem you encounter, so as to obtain further support. I apologize again for the bad experience you had with the product.Ok but App is garbage
The system works ok except the battery life on the sensors is less than 60 days (replaced sensor battery with new twice).
My issue is the stupid app.
You cannot just delete a sensor, if you remove it by putting it in pair mode it will bring all previous setting in when re-paired to the hub.
This matters because twice my sensor has adjusted its calibration and the app only allows you to adjust the calibration by tapping the + or - button one degree at a time. Not that big of deal until it jumps to -148 or +221 degrees like mine has. You will be tapping that button for over 3 minutes to get it back to zero.
There should be the option to type it in, a quick adjust slider, or a default selection.Show lessBCLunacy
Developer Response
Hello, sorry for the late reply to your question. 1. Regarding the issue of the battery power of the Sensor, since the battery power usage time is closely related to the Sensor data reporting frequency, if your Sensor frequently reports monitoring data due to deployment environment factors, the battery power usage time may be shortened. 2. Regarding the Sensor calibration issue you mentioned. If what you describe is "Temp&RH Compensation", then we have optimized it, and you can quickly slide to select the appropriate temperature and humidity compensation value. In addition, the setting of the Sensor threshold alarm range has also been optimized. You can select the alarm range you want to set by dragging the slider or typing in a specific value. Finally, you can contact us (contact@mocreo.com) and provide more information about the problem you encounter in order to obtain further support.Perfect
The app and product are remarkably good, simple, and effective.AndrewJayPollack
No Sound With Alert
There is no sounds with push notifications making this useless.Asron Bob
Developer Response
Hello, we are very sorry for the problem you mentioned. According to your description, if you have confirmed that you can receive notifications, but there is no sound. 1. You can adjust the volume settings of your mobile phone to ensure that your mobile phone is not in silent or do not disturb mode. 2. Make sure MOCREO Sensor App has acquired the "Sounds" permission in "Notifications". If you still cannot solve the problem you encountered after checking the above steps. You can contact us (contact@mocreo.com) to provide more information about the problem you encounter, so as to obtain further support.Very good
Very useful application, I keep humidity and temperature records when I go to the fieldtheghost48
