Don’t waste your time
Response from developer
We’re very sorry to hear about the break-in at your shop and the challenges you've faced with your iPad and Apple ID. We understand how frustrating this situation is for you. We have responded to every email you sent in a timely fashion. Unfortunately, the issue with your subscription is with your Apple account, and it is something we do not have control over. As we have communicated to you, if Tattoo Studio Pro does not appear as a subscription in your Apple account, either you are subscribed using a different Apple ID, or there is an issue with your Apple account. You'll need to contact Apple Support to resolve this. You can reach them at this link which we have shared with you several times: https://reportaproblem.apple.com Regarding the complexity of our app, we are committed to making continuous improvements to ensure a smoother experience for our users. Your feedback is invaluable, and we’ll take it into account as we develop future updates. We genuinely want to resolve this for you and improve your experience, but unfortunately the issue you are experiencing is a problem with your Apple account and is out of our control.
Don’t waste your time….
Response from developer
We're genuinely sorry to hear about the trouble you had with our app. It's not the experience we want any of our users to have. We understand how frustrating it can be when things don't go as smoothly as expected, especially when trying out a new tool to make your work easier. If you ever forget the passcode you used during setup, you can set a new passcode directly within the app or email us, and we can help. For capturing client IDs, this functionality is integrated into the Staff page at the end of the release form workflow. If you want to capture the client’s ID before they fill out the form, you can enable this workflow in Settings>Preferences. Please don't hesitate to reach out to us at support@tattoostudiopro.com for help getting set up, for a personalized tutorial, or to address any other concerns you might have. We’re dedicated to ensuring that your experience with our app is smooth, so please get in touch if you want to give us another shot. Thank you for your feedback, and we hope to hear from you soon so we can turn your experience around.
Better than Paperwork
HORRIBLE APP
Response from developer
Hey AlisanAB, I'm really sorry to hear that you're not having a great time with our app. We definitely want it to be useful and reliable for you, so it's a bummer to hear that things aren’t going as you should expect. We're always working to make things better and your feedback is a big part of that. But right now, we're a bit in the dark about what went wrong for you. Would you mind giving us some more details about the trouble you've been having? It would be a massive help in getting things sorted for you. Just shoot us an email at support@tattoostudiopro.com and we'll be there to help. We value your feedback and really want to turn this experience around for you. Looking forward to hearing from you, Paul Zadie Founder at Tattoo Studio Pro
Excellent support!
Paul dealt with me for a few days in a row quickly responding to any and every question I had about it to help restore my services, even through the weekend. Turns out my ancient iPad quit supporting the app. Paul was great at helping me figure out exactly why the app had stopped working, as well as getting me back up and going with the new device I acquired. Many thanks Paul! I appreciate you, sir!
Platinum Ink
Response from developer
Hi Platinum Ink. Sorry that you're having trouble. Please email us for support and we would be happy to help. support@tattoostudiopro.com
Not too bad
App Broken
Response from developer
We’re sorry that you are having trouble. Please email us for support and we would be happy to help. support@tattoostudiopro.com
I need a refund
Response from developer
We have responded to both of your emails with instructions on how to get a refund and switch your plan. Maybe check your Junk mail. Here are those instructions again. Manage subscriptions on iOS Open the Settings app. Tap your name. Tap Subscriptions. Tap the subscription that you want to manage. Change or cancel a subscription. You can find more information on Apple subscriptions here - https://support.apple.com/en-us/HT202039 If you need to request a refund for a subscription made in error, you can do that here - https://support.apple.com/en-us/HT204084
UPDATE 🔥🔥🔥
Response from developer
Hi tattooluis. Sorry that you had trouble and caught us on a holiday weekend, but we have responded to your support request and your issue should be resolved now. Your screenshots were very helpful. If you still need further assistance, just respond to our last email and we will help. Would you please consider updating your review? Thanks so much!
