Leave a Review Tattoo Studio Pro
Don’t waste your time
My shop was broke into and my iPad stolen. The Apple ID was on that iPad and now I can’t cancel my account and am stuck paying $300 yearly indefinitely. Customer service takes days-weeks to respond and give zero effort into resolving any issues. Also you’ll need a shop help to hold the hands of your clients as they need PIN codes photos taken with this difficult app. Plenty of other online paper work for free that work better. Run for the hills and avoid this joke of a company at all costs.Show lesstigretigretigre1234321
Developer Response
We’re very sorry to hear about the break-in at your shop and the challenges you've faced with your iPad and Apple ID. We understand how frustrating this situation is for you. We have responded to every email you sent in a timely fashion. Unfortunately, the issue with your subscription is with your Apple account, and it is something we do not have control over. As we have communicated to you, if Tattoo Studio Pro does not appear as a subscription in your Apple account, either you are subscribed using a different Apple ID, or there is an issue with your Apple account. You'll need to contact Apple Support to resolve this. You can reach them at this link which we have shared with you several times: https://reportaproblem.apple.com Regarding the complexity of our app, we are committed to making continuous improvements to ensure a smoother experience for our users. Your feedback is invaluable, and we’ll take it into account as we develop future updates. We genuinely want to resolve this for you and improve your experience, but unfortunately the issue you are experiencing is a problem with your Apple account and is out of our control.Don’t waste your time….
I just downloaded this app think it would help, but instead it was a nightmare. Keept saying admin passcode was wrong would accept my picture ID wast of time87King&Queen80
Developer Response
We're genuinely sorry to hear about the trouble you had with our app. It's not the experience we want any of our users to have. We understand how frustrating it can be when things don't go as smoothly as expected, especially when trying out a new tool to make your work easier. If you ever forget the passcode you used during setup, you can set a new passcode directly within the app or email us, and we can help. For capturing client IDs, this functionality is integrated into the Staff page at the end of the release form workflow. If you want to capture the client’s ID before they fill out the form, you can enable this workflow in Settings>Preferences. Please don't hesitate to reach out to us at support@tattoostudiopro.com for help getting set up, for a personalized tutorial, or to address any other concerns you might have. We’re dedicated to ensuring that your experience with our app is smooth, so please get in touch if you want to give us another shot. Thank you for your feedback, and we hope to hear from you soon so we can turn your experience around.Better than Paperwork
This application hasn’t been smooth sailing, but I don’t think I’ve found any app that doesn’t have its flaw and hiccups. I’ve had some issues with a few things, but Paul has always written me back and tried his best to understand and fix any issues I’ve had. I agree with the previous review about being able to adjust prices on paperwork and it’s is hard to search previous clients. I constantly get booted out and have to log back in, but I believe it’s because of the number of artist using the application. Once all of the bugs are out of this system, it will be really awesome!Show lessB. Tyler Tattooer
HORRIBLE APP
DOESNT WORK FOR ANYTHIING!!! WOULD GIVE 0 STARTS IF I COULDAlisanAB
Developer Response
Hey AlisanAB, I'm really sorry to hear that you're not having a great time with our app. We definitely want it to be useful and reliable for you, so it's a bummer to hear that things aren’t going as you should expect. We're always working to make things better and your feedback is a big part of that. But right now, we're a bit in the dark about what went wrong for you. Would you mind giving us some more details about the trouble you've been having? It would be a massive help in getting things sorted for you. Just shoot us an email at support@tattoostudiopro.com and we'll be there to help. We value your feedback and really want to turn this experience around for you. Looking forward to hearing from you, Paul Zadie Founder at Tattoo Studio ProExcellent support!
I’ve been using this app for 2 years now in my studio. It’s super easy and user friendly. It’s great not having to keep up with paperwork. What I have just recently become the most impressed with is the tech support that the app offers.
Paul dealt with me for a few days in a row quickly responding to any and every question I had about it to help restore my services, even through the weekend. Turns out my ancient iPad quit supporting the app. Paul was great at helping me figure out exactly why the app had stopped working, as well as getting me back up and going with the new device I acquired. Many thanks Paul! I appreciate you, sir!Show lessClassic Tattoo Company
Platinum Ink
Good app except once you put in the clients info and price you cannot go in and modify the artist or price and at times you do put the price in and it saves as $0 ….platinum Ink
Developer Response
Hi Platinum Ink. Sorry that you're having trouble. Please email us for support and we would be happy to help. support@tattoostudiopro.comNot too bad
I think it needs a section to add "emergency contact" and also a way to select multiple clients to back up the data.shawboss
App Broken
While going through client consent form process, the app throws an error on the page asking for price, artist etc.Kevin 69975
Developer Response
We’re sorry that you are having trouble. Please email us for support and we would be happy to help. support@tattoostudiopro.comI need a refund
I had accidentally selected the Pro Yearly plan and meant to select the Forms monthly plan. I was charged $399 and thought “no big deal I’ll just ask for a refund and be switched to the forms monthly plan.” But after reaching out a week ago I’ve heard nothing back and am out $400🥲 The app itself is great but customer service so far has been hard to get help from. So I’m putting this on here in hopes that tattoo studio will respond to my inquiry.Show lesslivkitysplit
Developer Response
We have responded to both of your emails with instructions on how to get a refund and switch your plan. Maybe check your Junk mail. Here are those instructions again. Manage subscriptions on iOS Open the Settings app. Tap your name. Tap Subscriptions. Tap the subscription that you want to manage. Change or cancel a subscription. You can find more information on Apple subscriptions here - https://support.apple.com/en-us/HT202039 If you need to request a refund for a subscription made in error, you can do that here - https://support.apple.com/en-us/HT204084UPDATE 🔥🔥🔥
Finally got help from developers. Fast response and they where helpful. If you have issues with app msg them and they will take care of you 💯💯💯tattooluis
Developer Response
Hi tattooluis. Sorry that you had trouble and caught us on a holiday weekend, but we have responded to your support request and your issue should be resolved now. Your screenshots were very helpful. If you still need further assistance, just respond to our last email and we will help. Would you please consider updating your review? Thanks so much!
