Samsung Galaxy Buds User Reviews

Samsung Galaxy Buds

Samsung Electronics Co., Ltd.

Utilities

Reviews Summary

Positive highlights

🔊

This app hasExcellent sound quality

🔋

This app hasLong battery life

🎨

This app hasCustomizable touch controls and sound presets

🔇

This app hasEffective ambient sound mode

📱

This app hasSeamless pairing and connectivity with Samsung devices

Negative highlights

⚠️

This app hasLimited compatibility with iOS devices and older Samsung models

🔌

This app hasConnectivity issues when paired through the app

🔍

This app hasLack of manual EQ settings

📆

This app hasLong delay in app updates to support new Samsung Buds models

📵

This app hasInability to use full features without the app

Top reviews

Most RecentHighest RatedLowest Rated

Buds live

Bought today, got connected, but sound is still come out from iphone not the buds, don’t know why, my iPhone is 11 pro

g see hdhd

2 years ago

Response from developer

Hello, we are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We'll help you get your Buds Live connected with your iPhone in no time! Please remove all instance of the Buds Live from your iPhone Bluetooth settings. After that, do the following: 1. Put the earbuds on and then tap and hold both the buds for 3 seconds, this should reset them. 2. After the Earbuds reset, put the buds in the case and close the Buds case with the earbuds in it. 3. Open the case after sometime, then go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds Live. 4. Reinstall the Galaxy Buds application, open the app and Swipe up to Get Started> Select your Galaxy Buds model> tap on Connect. If you are unable to find the Galaxy Buds Live in the app, close the case for 4/5 seconds, open it and try again. If you face any on any difficulties on any of the steps, please let us know.

Why has this app not been updated with new buds?!

I recently switched from Samsung to iPhone because other members in my household run IOS. I currently have Galaxy Buds Pro and love them , so when I read that there was a Buds app for iPhone I was excited. This excitement died just as quick as I downloaded it because this app ONLY SUPPORTS TWO MODELS, and of course my model isn’t one of them. You would think for Samsung being a large company they would fix this, especially because the lack of support tarnishes their business, andthere seem to be soooo many of us in the same predicament. I don’t want to just use them via Bluetooth because I am only getting half of the experience I should be. I really hope they do do an update soon, because if not, I will be switching to all Apple products for a seamless use.

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lunarwolf117

2 years ago

This app could be even better.

OK, I downloaded this app thinking it would work with my Samsung galaxy buds pro. If I’m not mistaken that’s some more recent version of the galaxy buds. Seriously, Samsung, if you’re going to develop an app for the Galaxy Buds. At least make sure that they work on all the newer versions of the GalaxyBuds. According to the information I’ve seen in this app. It only works on the GalaxyBuds live, and the galaxy buds plus. Doesn’t seem like it was worth spending $140 on a pair a GalaxyBuds pro only to find out that I can’t get them to work on this thing except for using Bluetooth. This should be fixed immediately before any future releases of this app. this is exactly why this app only gets three stars. Fix that little issue and I’ll consider upgrading my rating from three stars to five. And even recommending this app. What, until then. It’s going to stay at the current rating

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Cblackstone

2 years ago

Response from developer

Hi there, we apologize for the inconvenience but Galaxy Buds Pro support is not available at the moment, we'll get back to you if there's any update on the matter.

Doesn’t open on supposedly compatible device

I downloaded this app, having checked it was compatible with my device - iOS 12.5.5. The specs said it was compatible with iOS10 and above. Lie! I downloaded it and could not open it. “Not compatible with your device.” I’ve been on a chat withSamsung for the last hour to no avail. This is completely false advertising! Now all I can do with my buds is listen through them. I can’t control them at all. A waste of money due to false pretences on the part of Samsung.

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Sumitii

2 years ago

Response from developer

Dear user, we apologize for the inconvenience but could you please let us know your Buds and iPhone model? Please note that this application is for Galaxy Buds+ & Live which works with iPhone 7 and later models; the older generation of Galaxy Buds and iPhones are not supported due to compatibility limitations.

No connection

I’ve had these buds plus for almost a year and about 3-4 months ago the slowly stopped working. So I gave up on them. But today I decided to see if I could get them to work because I really love them for workout with. I couldn’t connect the buds to my iPhone 11 (had for about 3 years now). I tried following the steps I’ve seen to disconnect the buds and tapping and hold the buds while in the ears to reboot them…nothing is happening. I’d love to be able to use them again as they are by far the best earbuds I’ve had. Anything to get them to reconnect to the phone would be great, but I fear the worst.

Update: still not able to connect my ear buds to Bluetooth. The ear buds do not show up as an option to connect to Bluetooth. I’ve tried connecting to another phone and still nothing.

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AlarmyS

2 years ago

Great App and Earbuds work perfect on iPhone X

I have a iPhone X and was hesitant to try and use the earbuds. I bought them as a gift and they didn’t want them. So I started using them. As long as you follow all the directions they work perfectly. These work way better than the Beats I got. The ambient noise helps without stopping my music to hear someone talking to me. Also, make sure you try all the ear fittings to make sure that you have the right pair so they fit in your ear without falling out. I had that problem with a lot of earbuds in the past. So looking forward to writing another review after a while of using them.

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Harlem aka Da Gentleman

2 years ago

Option not available for iphone

Hey i tried to find option for galaxy buds 2 on your app to connect to my iphone, why there is still not an appropriate app for iphone users to use your products?

sandy482

3 years ago

Response from developer

Hi there! So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter. Thank you for your query.

Doesn’t work for my new buds

Just bought fresh today new Galaxy Buds Pro and tried to connect with the app and it’s doesn’t have a connection option. I’ve tried both options and the have the same result. I have my buds in pairing mode and still can’t find my device. Disappointed in this product and was hoping it would be better than my last but not looking good.

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SuqmaBalls

3 years ago

Response from developer

Dear user, Galaxy Buds Pro support is not available at the moment, we'll get back to you if there's any update on the matter. Thank you for your comment.

Doesn’t work

Don’t listen to the one five-star-review there is. It’s bull crap. The earbuds were okay with my Samsung phone, but when I switched to Apple (I have an iPhone 12, all updated as well), so I tried this app SEVERAL TIMES within the span of several months. The app doesn’t work. At all. I have the Galaxy Buds+ and nope doesn’t work. I’m switching to AirPods due to better accessibility and compatibility. Even from my phone in general, the Galaxy Buds+ keep randomly disconnecting or stop producing sound so I would have to disconnect and reconnect again, which is no big deal the first couple times, but becomes very tedious. As for the earbuds themselves, I have tried all of the different silicone fits, none fit my ear comfortably. After a short period of time, my ear begins to hurt profusely and it aches for such long time since I have somewhat smaller ears (not excessively small, just a bit smaller than average). I suggest making the app more accessible for Apple devices.

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los pantalones 17

3 years ago

Can’t find galaxy buds +

My iPhone can find my earbuds fine but the app cannot find them no matter what so I am unable to get any firmware updates. I’ve tried putting them in pairing mode, unpairing them from my phone, closing and reopening the case, uninstalling and reinstall the app but no matter what it won’t find my earbuds.

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nickg11

3 years ago

Response from developer

Hi there, we apologize for the inconvenience but could you please let us know your iPhone model? Please note that this application is for Galaxy Buds+ & Live which works with iPhone 7 and later models; the older generation of Galaxy Buds and iPhones are not supported due to compatibility limitations.