Samsung Galaxy Buds User Reviews

Samsung Galaxy Buds

Samsung Electronics Co., Ltd.

Utilities

Reviews Summary

Positive highlights

🔊

This app hasExcellent sound quality

🔋

This app hasLong battery life

🎨

This app hasCustomizable touch controls and sound presets

🔇

This app hasEffective ambient sound mode

📱

This app hasSeamless pairing and connectivity with Samsung devices

Negative highlights

⚠️

This app hasLimited compatibility with iOS devices and older Samsung models

🔌

This app hasConnectivity issues when paired through the app

🔍

This app hasLack of manual EQ settings

📆

This app hasLong delay in app updates to support new Samsung Buds models

📵

This app hasInability to use full features without the app

Top reviews

Most RecentHighest RatedLowest Rated

No support for Galaxy Buds Pro

Would be nice if they disclosed that this app doesn’t support the Galaxy Buds Pro somewhere before I wasted time trying to connect to the app, but here we are. I had a pair of Buds Pro for about a year before I switched to iPhone. When I had a Samsung device, the app was great & part of the reason I enjoyed using the Buds. Now, those of us with Buds Pro on iPhone are out of luck in using these headphones to their full functionality - including features like Active Noise Cancelling (you know, one of the main reasons people probably invested in these). I really like Samsung, but this is such a flop. 👎🏻 Bottom line for iPhone users: don’t bother purchasing any line of Galaxy Buds, period. Eventually, and rather quickly, you will be phased out of their full functionality from the app & you will not be getting the full value for your money. 💯

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CM17171717

3 years ago

Ok

Downloaded the app didn’t expect much because it’s Samsung and I have a iPhone 13 but there is literally no support I can find for the galaxy buds pro they are not even an option on the main screen and I don’t see why they could not just send out an update so you can use them on the app so I’m probably just going to wait for a while and get AirPods witch is a disappointment I’m not saying AirPods are bad it’s just the galaxy buds are really comfortable the funny part is it’s not even anything to do with apple it’s Samsung issue just feels like you are strong armed into buying Samsung products and if you have anything other then a Samsung device then that’s it no help for you I will definitely be staying away from Samsung products witch again is a shame can I add as well these galaxy buds pro are £200+

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WYBEAN

3 years ago

Response from developer

Hi there, we apologize for the inconvenience but Galaxy Buds Pro support is not available at the moment, we'll get back to you if there's any update on the matter.

Galaxy Buds2

Hello,
With the Samsung galaxy buds2 I can connect them to my Bluetooth in settings perfectly fine but it won’t find them when I go into the app and I have done everything I could think of. Do you know how to get them to work on this app?

jimmybobby21

3 years ago

Response from developer

Hi there! So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter. Thank you for your query.

Smh

Just wasted $200 cause this stupid app doesn’t connect with the new galaxy buds and of course my old ones connect so what reason should I have to believe the new ones don’t

bigheadted1328

3 years ago

Response from developer

Dear user, thank you for your interest. So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter.

Will this app get support for the Galaxy Buds Pro?

right now this app doesn’t support the Galaxy Buds Pro at all. it ONLY supports the Buds Live and the Buds+ (at the time of review). The Buds2 and the Buds Pro do not have support even though they are the most recent Galaxy Buds

ieatjets

3 years ago

Response from developer

Dear user, thank you for your interest. So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter.

Done everything

After spending a great deal of time on live chat and following every instruction such as, Turn phone on/off Bluetooth on/off Buds reset, numerous times Bluetooth says I am connected so I go to my audio book and it continues to play through my phone. I have followed ALL instructions still won’t play I know they are working and 100%charged Latest versions on both phone and app. I know my phone is capable of accepting as this is now my third set of buds, they have been lost, flushed and gone through the washing machine It’s not me or my mobile, think I have a lemon.

I have solved the problem. It was this simple which you should include with your problem solving instructions

Delete the app from your phone and App Library download again follow the on screen instructions and your connected. This I only learnt from you tube, maybe your call centre need some better training

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sherris2

3 years ago

Response from developer

Dear user, we apologize for the inconvenience but could you please let us know your Buds and iPhone model? Please note that this application is for Galaxy Buds+ & Live which works with iPhone 7 and later models; the older generation of Galaxy Buds and iPhones are not supported due to compatibility limitations.

NOT compatible with Galaxy Buds Pro

It’s amazing to see how many different models of Apple products are not compatible with this app, and it turns out that the Galaxy Pro buds are completely incompatible with any Apple device and won’t work with this app. I’ve been trying and trying to figure out how to connect my Galaxy Pro buds to this app and finally, after hours of digging around on the internet over a couple weeks and a long chat with a support worker, I learned that the entire Galaxy Pro product line doesn’t even work with this app. Meaning there is no way to program my new buds whatsoever. These were gifted to me for Christmas so I hadn’t done any research and just assumed they would work with the Galaxy Buds App, because why on earth wouldn’t they right? Even on the app home page it only references Galaxy Buds, Galaxy Live, and Galaxy + - no mention of the Pro model at all. In my opinion, it’s absolutely ridiculous that the upgraded Galaxy Pro doesn’t have an Apple app that is compatible. Do better, Samsung, and fix this before you lose your entire market of IPhone users.

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Brookealexandra

3 years ago

Response from developer

Dear user, Galaxy Buds Pro support is not available at the moment, we'll get back to you if there's any update on the matter. Thank you for your comment.

gaming mode not found

i downloaded this app on an iphone and there isnt a gaming mode option available in Labs when there should be one.

m47cha

3 years ago

Response from developer

Not as expected

When I first bought Galaxy Buds pro for IPhone it seemed like a great idea, all I would be losing was the sound control, when I found out Samsung released an app for Galaxy Buds which gave you the options like on a Samsung phone I was excited but when I found out it was incompatible with anything but the Live or Plus I was dumbfounded. Why not just update it for the newer models like Pro, 2 or the original and Samsung hasn’t released a new app or update so I guess it will stay this way for a long while.

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EnderSkender

3 years ago

Response from developer

Dear user, thank you for your interest. So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter.

App works but the buds must be paired via BT before using the app.

I read the reviews and seen how people were having issues connecting their buds using the app. I also had no luck, even though the app said the buds were connected the music would still play through the phone’s speakers.

Here’s what I did to fix it… I uninstalled the app and then attempted to pair the buds manually through the BT settings. I opened the case with the buds in them and they appeared in the BT list. I paired them and checked to make sure that they worked. Once they worked, I reinstalled the app and now I have access to the other features for adjusting the sound style and noise cancelling.

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BluieJoe