Leave a Review Northumbrian Water
App constantly crashes on opening - updated
Developers what are you doing with your time? This app simply does not work (iPhone 15 / latest iOS)
Update: have deleted and reinstalled and now works. Upgraded to 4 stars.Geordiebri
Apple Pay not being accepted
Tried to pay by Apple Pay 3 times but app wouldn’t accept although saying payment was being processed. In the end had to put in debit card details.Imp speed
Payments
Quick easy fast efficient and convenient as long as you remember to make payments on time would be beneficial to have alertsCapas1967
Developer Response
Hi, thanks for the great review!Great services
Hi I would like to thank your company for all the help with my water bills when I have not had the money to pay use are very understanding
Many thanks PaulPablo31313131
App not working
App not working it keeps logging you out the latest update has not worked please get this fixed asapjoyce12££
Developer Response
Hi, thank you so much for bringing this to our attention. We have now resolved this and you will be logged out automatically after 1 hour of inactivity. Have a lovely day!I am totally blind
I am totally blind and over 70 but I am keen with technology and this app is very useful for me as a blind person I like using this app has if you know the basics of VoiceOver on an iPhone this app is very good. Hope this is helpful. Thank you. JDTTommy15AA
Developer Response
Hi, thank you for the great review! I am so glad to hear you are able to use our app easily. Thank you so much for your feedback and have a lovely day!Could be amazing
For information on your bill and managing your account the app works perfectly however it could be amazing if it had more functionality.
1. In app messaging - providing the ability to contact customer service through the app via a messaging service. The same way you can ping a message to your bank, wait for a reply and get a notification when a reply is received.
Perfect when you don’t need an instant reply and beats sitting on a web chat or trying to call and wait in a queue.
2. Service alerts - tells you about an issue in your area affecting water supplies without having to manually search anywhere.
3. Ability to report leaks from within the app without being directed to the website.Show lessAnthNE
Developer Response
Hi AnthNE, thank you for your feedback. We are always looking for new ways to improve our app. Have a great day :)Easy
I read my water meter every 3 months just to ensure I stay on track with payment. Don’t want to build up debt. The app is such an easy and straightforward way of doing this. Once my reading is submitted any adjustment can be made by NWL. Can see what it may be and know where is stand with my Direct Debit on my next monthly bill. Easy!Show lessSinchao
The water is the best
My daughter lives in Lincoln and the water there is horrible I always wish I could take my water there whenever I go as even the tea tastes wrong.TishDragon
Ref water bill payment
I’ve tried for months to get the site to work properly it either crashes or just won’t accept my card details. I had to make a payment today using the call site I went to reinstall the app as it crashed now it has worked finexdecfrvgtnuufhrg
