Free
![ServiceNow Agent - BlackBerry](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/60/df/55/60df55cd-18b6-8630-84ab-899ae3f2cb35/SNAppIcon-1x_U007emarketing-0-7-0-0-85-220-0.png/100x0w.png)
ServiceNow Agent - BlackBerry
BlackBerry Dynamics MAM
⭐️2.3 / 5
Rating
🙌3
Ratings
📼4 scs
Content
📦~ in 3 weeks
Updates frequency
🗣❌ unsupported
Your locale
- Versions+1
- Price History
- Description
- FAQ
All Versions of ServiceNow Agent
18.0.1
July 4, 2024
Fixed
• User is not redirected to the app after updating with Edge
• A form screen record doesn’t display when the user taps a notification
• Mobile Agent app scanner doesn't work on iPhone 14
• Low successful scanning rate for barcode input
• Siri Shortcuts only displayed in debug mode
• App crashes while scrolling on iPad
• Now Assist flows in Mobile Virtual Agent does not support multiple genius results cards in carousel control
Detailed release notes can be found on the ServiceNow product documentation website.
More18.0.0
June 27, 2024
Fixed
• User is not redirected to the app after updating with Edge
• A form screen record doesn’t display when the user taps a notification
• Mobile Agent app scanner doesn't work on iPhone 14
• Low successful scanning rate for barcode input
• Siri Shortcuts only displayed in debug mode
• App crashes while scrolling on iPad
• Now Assist flows in Mobile Virtual Agent does not support multiple genius results cards in carousel control
Detailed release notes can be found on the ServiceNow product documentation website.
More17.6.0
May 30, 2024
Fixed
• The Analytics user ID fails to update if user information changes
• Inconsistent UI rule on the ‘Details’ screen after updating an input form
• Enhanced Dynamic Choice Picker control for single and multi-select in Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
More17.5.0
May 2, 2024
Fixed
• Content publishing mobile banners don’t load
• The user can’t cycle through carousel images with Voice Over
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
More17.4.0
April 1, 2024
Fixed
• Siri shortcuts are not displayed in the App Center build
• Special characters do not display correctly in questionnaire details
• Incorrect translations from English to Canadian French
• Inline Predictions breaks Activity Stream entries
• Now Mobile content publishing mobile banners disappear
• ‘Unable to submit’ error message when using a UI rule on a function
• An .ics file downloaded from the Walkup Visits widget doesn't work as expected
• Support for giving feedback by long press gesture on Now Assist Virtual Agent Chat conversations.
Detailed release notes can be found on the ServiceNow product documentation website.
More17.3.0
February 29, 2024
Fixed
• Intermittent crashing when the user repeatedly taps an action
• The Mobile UI does not apply when refreshing the form screen
Detailed release notes can be found on the ServiceNow product documentation website.
More17.2.1
February 6, 2024
Fixed
• Record not updating when clicking confirmation dialog.
Detailed release notes can be found on the ServiceNow product documentation website.
More17.2.0
January 25, 2024
Fixed
• App crashes when cancelling an attachment upload
• Non-editable fields can be edited
• Screen flickering when changing screen orientation
• Images display incorrectly under ‘Quick links’
• The wrong item is shown after refreshing an embedded list
Detailed release notes can be found on the ServiceNow product documentation website.
More17.1.0
December 28, 2023
Fixed
• App crashes
• Non-editable fields can be edited
• The wrong item is shown after refreshing an embedded list
• Translation issues in the base instance language pack
Detailed release notes can be found on the ServiceNow product documentation website.
More17.0.0
December 13, 2023
Fixed
• Custom mobile theme breaks when the app is opened from the background
• Device registration is prompted when logging in
• Error message appears when the user sends an email
• User can't scroll to hidden string input
• User can’t upload Word documents to chat conversations
• Usage descriptions for unused app capabilities cause security audit failures
• App crashes when performing WOT transactions
• App crashes when attaching files in iPad chat
• User can’t find cached documents
• Deep links don’t redirect the user
• Pop-ups don’t open properly in Safari
• The Input Screen doesn't capture all uploaded image files
• Pages fail to load properly
• Icons and text don’t render properly on iPhone SE
Detailed release notes can be found on the ServiceNow product documentation website.
MorePrice History of ServiceNow Agent
Description of ServiceNow Agent
ServiceNow Mobile Agent for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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ServiceNow Agent: FAQ
Yes, ServiceNow Agent is optimized for iPad devices.
ServiceNow Agent was created by ServiceNow Inc..
The minimum required iOS version for the app to work is 16.0 or higher.
2.3 out of 5 is the average rating that ServiceNow Agent has received from users.
The App Category Of The Servicenow Agent App Is Business.
The latest version of ServiceNow Agent is 18.0.1.
The latest update for ServiceNow Agent was released on July 5, 2024.
The app was initially released on February 5, 2023.
Designed for children, contains no adult material.
Currently, the ServiceNow Agent app supports the following languages: American English, Arabic, Czech and 19 more.
Unfortunately, ServiceNow Agent is not on Apple Arcade.
Unfortunately, ServiceNow Agent does not provide opportunities for in-app purchases.
No, ServiceNow Agent does not offer compatibility with Apple Vision Pro.