Lose bluetooth connectivity several times per day. Tech support unresponsive. Switching to GoDaddy.
Very disappointed I left square for this. The app won’t even open up now on any device I use.
I have been using this app for a long time and I did not experience any issues. this app is highly recommended.
Developer Response
Hello! Thank you for sharing your experience! We're glad to hear that you're loving the app. Thanks for being a part of Helcim!Please fix!! When I open my iPhone app it just says “system malfunction”
works on my business
I have had no issues with the app or the service. I do not use a CC reader, so I don’t know if that is where people are having the issue. Sending invoices via app and manual inputs have worked great for me.
Developer Response
Hello! Thank you for sharing your experience! We're glad to hear the app and manual inputs are working well for you. Thanks for being a part of Helcim!I have had no problems with this app on my phone. I’m a small business I manually process transactions for clients. I either use my desktop or the app on my phone. Absolutely no problems whatsoever. Very happy with this company would highly recommend. Customer service has always been very helpful and friendly.
Developer Response
Hi Lizdunn007, thank you so much for your kind words! We're thrilled to hear the app and service are working perfectly for you. We’re always here to help and appreciate your recommendation! Thanks for being a part of Helcim!It’s been awhile since there’s been an update to the iOS app apart from Helcims own update logs on their website. It would be completely at random on where our card terminal on standalone would look like it’s working just fine until the very last part, processing the transaction. In rare occasions, the iPad would say the transaction failed with no small reason text below it, with another pop up saying the internet was disconnected. The only fix every time is to restart the app forcefully, login by pin again, and try the transaction again once the card terminal reconnects. This issue only occurs completely at random, sometimes 3 times a day or not at all for a week. Our internet is just fine as our chrome cast tv would still be playing a show with no hiccups. Helcim is starting preorders for their new smart terminal so hopefully the iPad issues will be no more as it would be standalone. Helcim has been great in regards for everything else, the low fees compared to many other processors are amazing, but for some, this issue that may simply only be an iOS app issue may be a burden for some. Consider using an android device or a windows device as the helcim website says those platforms have gotten updates much sooner than the iOS app has. Thank you helcim!
I read an article talking about a few different Payment Processors as I had previously used Square/Stripe which I felt the fees were high on. There were a few other options but this was supposedly the best as it had low processing fees (1% or lower) as well as professional tools for invoicing. They lied about their take home % on the front page and deep in the info website you can see it’s actually 2.9% similar to Square/Stripe. They take forever to get a hold of (except their sales team, SHOCKER!) and once you FINALLY get a hold of someone, you’ll be hung up on and pushed off on other employees. Lastly, they have major issues w/ crashes on the dashboard, as well as their call center. I DIDN’T TRUST THE REVIEWS, you should.
Developer Response
Hi there,
Thank you for your feedback, and we apologize for any difficulties experienced.
To clarify for you, our pricing page shows the average cost per transaction. Due to the interchange plus model we follow, there can be variation in the processing fees charged based on the card type, brand, and method of processing (in person versus online/keyed.) To see more details on the specific interchange rates charged by each card, you can click through to view more details on our pricing page. We display the average rates based on the typical distribution of card brands and types that consumers use across the various industries in order to give the most transparent pricing model possible to merchants. We do apologize if this was not explained, however.
In regards to your concerns about wait times, we aim to ensure we are able to answer calls within a few minutes, however due to fluctuating call volumes we may not be able to speak with you immediately. We do have the option to leave a voicemail in these cases for our team to reach out; you can also reach out to us via email and we'll get back to you as soon as possible.
Please accept our apology for the wait times you had experienced, providing excellent customer service is very important to us and we take your feedback seriously.
- the Helcim TeamThe Helcim reader connects sometimes and sometimes it doesn’t. We bought it to replace our Square. Luckily we kept the Square. We use the Square every time the Helcim doesn’t work, which is pretty often.
Developer Response
Hello there dandpm, just checking in. We're sorry to hear about the connection issues with the reader. We understand how frustrating that can be. If you haven't already, please reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246 so we can assist in resolving this.
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