I’m personally not having issues with crashing, it might be a hardware performance issue with others, but it does have some bugs to be worked out and an overall UI remodel. Maybe have some staff or a user panel study try out the beta and seek feedback? I’m hanging in there with Helcim though because I believe in their mission (similar to my business). Once their developers catch up they will be fine.
Developer Response
Hello there, we’re glad you’re not experiencing crashes and appreciate your suggestions. Thanks for believing in our mission—we’re rooting for your business too!As a small business, we’re paying half what we used to in processing fees. We had a couple of hiccups getting set up, but one phone call fixed it and this company are constantly improving. Beautiful interface and reliable device. Recommend.
Developer Response
Hello there, thank you so much for your kind words! We're thrilled to hear you're enjoying lower fees and that our team could help you get set up smoothly. Helcim is just like Square and is not a real merchant account but Helcim is worse in just about every way. The app is slow, buggy, with plenty of crashes. The customer service is non responsive and does not listen to your needs. Finally, the fees are higher on average, despite claims to the contrary, so why would you even bother wirh Helcim?
Developer Response
Hello House Tyrell, we're sorry to hear about your experience. Unlike Square, Helcim gives you your own merchant account. We’ve also updated the app to resolve disconnection issues. As for fees, our rates are affordable if not one of the lowest. We even also offer free credit card processing options so merchants can save more on processing fees. If you’re still having trouble, our Merchant Experience Team is ready to help at help@helcim.com or 1-877-643-5246. Thanks for your feedback!Unhappy with this app and system so far while using it with bluetooth. Customer Service knows very little about their own app and overall their answers were not helpful. Keep your old payment processor until you are sure this is the right solution for you. I might be looking for another option.
Developer Response
Hi Sidhe333, just wanted to check in. We're sorry to hear you're having issues with the app and Bluetooth functionality, and that our support didn’t meet your expectations. We take your feedback seriously and are continually improving both the app and our support resources. If you're still encountering problems or need further assistance, please reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246, and we’ll make sure to assist you more thoroughly. Thank you for your feedback!I am not sure what to do! This app barely functions and causes me a variety of issues. Closes out whenever I sign in. System malfunction errors. Several times I have had to uninstall and reinstall the app. If it sits for too long I have to close out and sign in again and connect to the Bluetooth all over again cause it says there’s no internet connection when there is. Overall not worth it with all the app issues. The Bluetooth disconnects constantly and it makes customers aggravated.
Developer Response
Hello there, we're sorry to hear you're experiencing these issues with the app, including crashes, Bluetooth disconnections, and sign-in troubles. We recently updated the app to address these concerns, and we’d love to know if you're still having problems after the update. If yes, please reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246. They’ll be happy to assist you directly and work through a solution. Thank you for your patience!Clearly the reviewers are all experiencing the same issues and should t be addressed individually. The app crashes out immediately after signing in. Guess I regret leaving Square.
I can’t get past the save device name. I type in a name and press save and it doesn’t go any farther. I’ve restarted the phone and reinstalled the app and same thing again
Developer Response
Hello Kensworth94, We're sorry to hear you're having issues, could you reach out to our Merchant Experience Team who would be more than happy to give you a hand. They can be reached at help@helcim.com or 1-877-643-5246. Thank you! Great app and even greater customer service! These people really care!
Developer Response
Thanks so much for your review!
Make Amerika Sane Again
Ro12629
House Tyrell
Sidhe333
jytoulrydcdtzn
Anyone5678
Kensworth94
MikeyPavs
