SafeView Preserve User Reviews

Safeguard Properties, LLC

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App issues

Since getting an iPhone 13 there have been several issues occurring with the app.
1. The camera won’t stay in the “On” toggle, doesn’t give an option anymore. This also applies to older deceives.
2. Often times after taking a video an error message pops up saying that the video cannot be taken or saved while a active phone call is taking place. When there is no phone call taking place or even taken before the video was recorded. This also occurs on older devices.
3. While taking unlabeled photos, if you mistakenly click the button that takes you to all of the labeled and unlabeled photos, the phone will no longer take photos. The only fix is to logout of the app and sign back on. Just a major inconvenience while trying to complete an order.
4. When taking photos with 2 different devices the photos are all mixed up when uploaded into the order. They use to come through separated by the device, in time stamp order, in older versions of the app. This poses a huge problem when there are over 1k photos and they come in all mixed up.

Thank you.

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Mureskinz

3 years ago

Response from developer

Thank you for the feedback. We are currently testing a new version of the app and invite you to be a part of our beta program to ensure we have corrected the sort problem you are experiencing. Please reach out to helpdesk@safeguardproperties.com if you are interested in joining. Update: We have released a new version of the application which corrects the sort order. If you continue to experience problems after downloading the latest version please contact helpdesk@safeguardproperties.com so we can get some additional information.

vendor

This is the worst app ever. You would think that with all the money Safeguard is making off it vendors that it would be better they need to transition over to pruvan and maybe the jobs would get done in a more timely manner.

Jaiciiwjdidisjs

3 years ago

Terrible app

I went to give access and took around 150 photos. It took 2 DAYS to upload them. Terrible app. How Vendors can make money with a poor app like this one.

dontlikeallisonthecow

3 years ago

Newbie

I’m new to the industry and the credentialing department at safeguard made me think that the issues that I am having with the mobile app are my fault when clearly they know it’s not. I’m so grateful that I read these reviews because now I know that this is one of the companies to avoid.

ajmmjjjj9

3 years ago

Better

Better for sure but you should be able to add pics to Manually added order. So if you manually add an order then you forget picture but you’ve already uploaded them that order can not be retrieved. Makes it very difficult

imhggg

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Ddss1579

4 years ago

Response from developer

Thank you for the feedback. We are sorry for any inconvenience caused and are constantly working to improve the application. We will be sure to pass this feedback along to our development team. Please contact us at helpdesk@safeguardproperties.com with any future problems. Include your username for the app as well as incident number 844863 so we can tie your specific issue to this review. Update: thanks for the feedback - the latest version of the application now allows you to take a picture while on a phone call. Video capture is excluded from this functionality since the video and the phone cannot share the microphone. If you experience any problem please contact helpdesk@safeguardproperties.com with additional information.