I purchased the dual camera drive recorder (T99Q6-5VG0B) and had it installed at the same Infiniti dealership where I purchased my 2024 Infiniti QX60 on June 14, 2024. I downloaded the app and have attempted to initiate service using the device ID and security key located on the camera, but I keep getting an error message stating “incorrect device ID or security key” every time I enter the information. I took a picture of the device ID and security key to ensure I wrote down the correct information. There was no information on how to contact customer service located on any of the instructions and after searching through the service agreement, I found an email address to reach out regarding the issue I’m having only to get a response “sorry, we were unable to deliver your message to the following address”. After spending $1,192.18 to purchase and have the camera installed, I’m not at all impressed with support in being able to actually use the camera. I thought using an authorized Infiniti/Nissan device would be the best decision, but I’ve been proven wrong.
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MSNVLY
S Tugboat
Tech-96165