App randomly defaults to “any stylist” when reserving
Been a Boardroom member for years. When using the “quick book” feature on the app where it normally defaults to the stylist you used the previous visit, if you click the button for “additional times” it will change your stylist to “any stylist” during the booking process. Today is the third time I’ve shown up for my appointment with the stylist I’ve been using for years and I’m told I have an appointment with some random new person. This app malfunction may actually be a “feature” designed to trick people into getting stuck with the new stylist. Very disappointing. Luckily my awesome stylist is going to fit me in today (the other two times I had to leave and just reschedule). App makes me think about cancelling my membership!!! More trouble than it’s worth!
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