App failure
Tried to submit my proof of stock ownership multiple times without success. Reached out to customer service through the app with no response for two days. contacted cruise line who gave me an email address (which also ended up at the same place my initial request for help went) I sent an email to this address and received a response stating, “we are working to fix it.“ There was an app update in the next day or two (which no one notified me about). I updated, and was able to submit my proof of ownership. I’m now under my recommended three weeks prior to sailing date to receive my perk, so I’m hoping your technology problem doesn’t affect my perk.Carnival needs to change process
This is very clunky and I still haven’t received my onboard credit. Why can Royal Caribbean have a smooth website for last few years and Carnival not figure it out themselves and try this third party trash.
Today got notice my submission invalidated because my cruise has started……this is a crappy process, I submitted weeks before cruise date.
And curious how rating is 4.4 stars when every review since January is basically a 2 or 1.Waiting on App
I have only been able to access this app in the morning for some reason. It seems like this app slows down in the afternoon when people start using app or logging on. It then freezes up or can not refresh. I was unable to input information in the afternoon only in the early morning hours. This happened on every occasion I logged on. I’m glad I finally got my credit and will no longer need the app.