MyDucati User Reviews

Ducati Motor Holding spa

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Embarrassing Bad

Ducati really need to sort this app, buggy, doesn’t work most of the time. If you want to add a none Ducati bike the models from other manufacturers are years out of date. You can’t even add new Ducati models as it hasn’t been updated. This a very poor reflection on Ducati makes me concerned that the software on the bike maybe be equally inadequate.

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getagripsony

a year ago

So So App

I’m reading reviews from a couple years ago about the same issues I am currently experiencing. Very disappointing. The response to each criticism appears to be the same computer generated response with no fix either.

Rleeryder

a year ago

Shame on you Ducati

This app is terrible and buggy as hell. Have to log in every time. Can’t remember details already given within. The configurator shows different things for same bike. Modify previous never works. Try to send to dealer and have to pick my dealer over and over. No memory. If scroll to bottom of list of accessories, app freezes. If you get going again have to start from scratch. So I did like a dummy thinking it was a glitch. Nope just as I went to send to dealer the button is hidden under the bottom menu and cannot select it. Cannot switch orientation to see it either. Have to cancel or use screen shots and stitch w external app and email my dealer. Ridiculous. This is a high end Ferrari of bikes website/app???? Come on Ducati pay for a real developer or delete this stupid waste of my time all together and stop pretending to be high end manufacturer. Sad you should be ashamed of yourselves.

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OilBandit

2 years ago

Response from developer

Dear User, we would like to inform you that thanks to the last version 2.3.6. we have managed to correct the maintenance visibility. We aim at offering the best service and we hope this may change your review. We remain at your disposal, thanks, the Ducati team.

Rubbish

Can’t see any of my maintenance details. I’d much prefer a paper/book copy.

Nice if it worked, but it doesn’t very poor.

ct965m

2 years ago

Response from developer

Dear customer, we would like to inform you that thanks to the last version 2.3.5. we have managed to correct the maintenance visibility. We remain at your disposal, thanks, the Ducati team.

Can’t Complete

I’m stuck at 85% and no one who tries to help can resolve. No support link or any support link in the app. Getting notified there’s an update, but my installed version shows 2.3.4, same as the update.

SamSD350

2 years ago

Response from developer

Dear customer, we would like to inform you that thanks to the last version 2.3.5. we have managed to correct the maintenance visibility. For % profile it will be helpful if you could provide us some additional details at the following link: https://contact.ducati.com/ww/en/light/contactus/website. We aim at offering the best service and we hope this may change your review. We remain at your disposal, thanks, the Ducati team.

Very buggy

This app needs a lot of work. I was supposed to see my new Ducati on order, but it still shows 0 bikes after selecting the dealership. Configuring Ducati page throws an error. Please test and fix this app.

colddata

2 years ago

Good but…

The app has some handy features like service history for your bikes and some fun downloads when a new bike is released.

My profile is for some unknown reason stuck on 95% even though I’ve completed everything I possibly can.

Sadly this app doesn’t change the world and could be a bit better.

JediJT74

2 years ago

Response from developer

Dear Users, Thanks for reporting. To help us to better identify the inconvenience and fix it as quickly as possible, it will be helpful if you could provide us some additional details at the following link: https://contact.ducati.com/ww/en/light/contactus/website. At your disposal, Thanks, Ducati Team

Terrible app

App terribile, per favore correggi!

Flook.ca

2 years ago

Response from developer

Unstable App that sends non functional information

Thankfully my Ducati works substantially better than this App. The operation is very unstable with continuing crashes and non functional areas - eg Ducati Support.
worryingly, after service the dealer questionnaire sent fails part way through, skips 50% of the questions and then wants to email the dealer!
For a premium brand this is very poor. I only hope my motorcycle performs better than this.

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Veggie fan

2 years ago

Response from developer

Dear User, Thanks for reporting. To help us to better identify the inconvenience and fix it as quickly as possible, it will be helpful if you could provide us some additional details at the following link: https://contact.ducati.com/ca/en/light/contactus/website. At your disposal, Thanks, Ducati Team

Poor quality app

This app is dated , clunky, continues to say my profile is 95% complete even though I’ve completed and recomputed it a thousand times. Apparently doesn’t unlock the app properly until profile is 100%. So it’s useless to me. Come on Ducati! You are supposed to be a brand leader! Not good enough. Don’t use the app it’s a waste of time.

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Bogsteress

3 years ago

Response from developer

Dear User, Thanks for reporting. To help us to better identify the inconvenience and fix it as quickly as possible, it will be helpful if you could provide us some additional details at the following link: https://contact.ducati.com/gb/en/light/contactus/website. At your disposal, Thanks, Ducati Team