Moving & knowing where items are.
Very nice app. If any improvement, it would be in the search section. I’d suggest allowing wild card searches.
Huge lack of customer service
This is a great idea and could potentially be something really useful. Initially, I raved about Elephant Trax. However, after a recent app update, I lost everything in my app and can no longer browse the contents of boxes. When I scan stickers, I receive an error message. I’ve contacted customer service twice, once with no response and one asking me to confirm my email, which I did. No further response. Thanks to the lack of customer service, I’ve had to replace items that I needed right away due to not being able to stay in the attic long enough to go through every single box needed to find what I’m looking for. Completely defeats the purpose of the stickers. Will no longer recommend and now regretting I used them so much.
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Response from developer
You're currently using an older version of the app. Please update to the latest version to enjoy new features and improved stability. If you still experience any issues, feel free to contact support at support@elephant-trax.com.
DO NOT USE
Labeled all of my boxes and put them in storage. Created an account and signed in like it asked to do and 3 months later it says there is no record of me signing up for it. It won’t let me log in to scan my boxes. Now I have to go through everything and find out what each box contains. Would highly recommend going with something else. DO NOT USE!!!!
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Response from developer
We're sorry to hear about the trouble you've experienced with your account. It sounds frustrating to lose access to your labeled boxes. Please note that it seems you may be using an older version of the app. We highly recommend updating to the latest version, as it includes significant improvements and fixes that should resolve the login issue. Thank you for your feedback, and we appreciate your understanding!