sluggish and unreliable
I’ve been using this app for a more than a year, and there are some serious issues for a long time that need to be addressed:
1. Laggy Syncing: Syncing is incredibly slow, and the spinning icon appears on multiple pages, even on pages that don’t need syncing. The syncing process itself takes about 5 seconds, which feels way too long. I understand the need for syncing when reading data from the device, but not when I’m just navigating the app.
2. Inconsistent Reminders: The reminders to sync are really strange. I often receive reminders after I’ve already synced, and the timing of these reminders is completely random, from early morning to late at night. It’s confusing and unnecessary.
3. Time Zone Issues: When I travel to another time zone, the data reading times become completely messed up. The app doesn’t seem to handle time zone changes properly, which makes it hard to trust the accuracy of the readings.
Overall, the app feels sluggish and unreliable. I hope the developers can fix these issues soon.
1. Laggy Syncing: Syncing is incredibly slow, and the spinning icon appears on multiple pages, even on pages that don’t need syncing. The syncing process itself takes about 5 seconds, which feels way too long. I understand the need for syncing when reading data from the device, but not when I’m just navigating the app.
2. Inconsistent Reminders: The reminders to sync are really strange. I often receive reminders after I’ve already synced, and the timing of these reminders is completely random, from early morning to late at night. It’s confusing and unnecessary.
3. Time Zone Issues: When I travel to another time zone, the data reading times become completely messed up. The app doesn’t seem to handle time zone changes properly, which makes it hard to trust the accuracy of the readings.
Overall, the app feels sluggish and unreliable. I hope the developers can fix these issues soon.
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Slow and annoying
Please fix this:
Can you please fix the annoying reminders to check my blood sugar even after having checked it twice or thrice that same day. It would be good if I could switch the reminders off. Once in the morning is okay, but not after I've been testing all the usual times and getting a reminder at random times during the day. Why is this app so slow? Can't it load faster and not have to take so long to unload the data and wait for a response. Other than that it at least seems to work fine.
Can you please fix the annoying reminders to check my blood sugar even after having checked it twice or thrice that same day. It would be good if I could switch the reminders off. Once in the morning is okay, but not after I've been testing all the usual times and getting a reminder at random times during the day. Why is this app so slow? Can't it load faster and not have to take so long to unload the data and wait for a response. Other than that it at least seems to work fine.
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Much improved as of June 2024
The last six months of using this app have been ok, but there was usually a long wait to get the latest glucose reading uploaded to the app. The latest version though has fixed all that, and even without the app running in the foreground, it instantly gets the reading from the monitor. Also seems to have fixed issues with the app hanging on startup.
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Just a few issues
So, the app stopped letting me sign in by face id. Maybe because I'm on an older phone model (iphone 12 mini)? If I try, it freezes on me and I have to restart it to do a regular sign in. Also, it doesn't always sync my readings, even though I have it set to sync automatically. Very often, I have to reopen the app to get it to start syncing again. And I was trying to set this up on two devices, but unfortunately, it seems it will only work on one at a time when it comes to syncing. I can still see the same info, but having it opened on my other device won't allow me to sync my readings.
Besides those issues, I do like how you can see your weekly scores in a chart and see your weekly average score. The videos are helpful, and I like that there are transcripts of them as well. I don't really get the need for achievements though. Seems unnecessary for things you'd be doing anyway - signing in and viewing your history.
Besides those issues, I do like how you can see your weekly scores in a chart and see your weekly average score. The videos are helpful, and I like that there are transcripts of them as well. I don't really get the need for achievements though. Seems unnecessary for things you'd be doing anyway - signing in and viewing your history.
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Flawed but does its job
This app works well most of the time, but one star off for not recording control solution readings properly. Even though my Verio Flex records the reading properly as a control solution test, the app records it as a real reading and I do get asked by my doctor about the anomalous number and have to explain every time. Another star off for having their “app support” link lead to the Kaiser Permanente homepage, from which there is no actual route to support for this app.
Sync time ranges from instantaneous to glacially slow for no apparent reason.
Sync time ranges from instantaneous to glacially slow for no apparent reason.
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Please add Apple Health support
App has nice design, but I haven’t been using it and chose to use the manufacturer’s blood glucose monitoring app since their’s supports Apple Health and this one does not.
Please add Apple Health support as that is a nice option for Apple users. The Apple Health app has a very nice user friendly experience and presents the health data from various sources in a easy to digest format for many people. The main Kaiser app already supports Apple Health, so it’s strange this particular Kaiser app does not as it would be great if it could sync its data to Apple Health.
Please add Apple Health support as that is a nice option for Apple users. The Apple Health app has a very nice user friendly experience and presents the health data from various sources in a easy to digest format for many people. The main Kaiser app already supports Apple Health, so it’s strange this particular Kaiser app does not as it would be great if it could sync its data to Apple Health.
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Awwww … c’mon !
I was referred to this app by my Diabetes Health Manager for recording and syncing my glucose readings to my Doc and Health Manager at Kaiser. It worked very well (not perfect) for 2 months then I noticed the syncs were getting ‘sluggish’ or ‘delayed’ from when my meter picked up the blood drop until it registered on the app. Today, it wouldn’t sync at all. I attempted the test 4-5 times in a row hoping the readings would be recorded as proof of my insulin needing adjusting down. This was to be labeled as Pre-meal, but couldn’t wait to get glucose into me as I was going hypoglycemic; therefore, eating sugar immediately without recording the low readings. I’m hoping this glitch is in the software algorithm and being addressed as it is a good app to keep everyone on my team at Kaiser apprised of my progress in controlling my blood sugar. Nothing really helped me ‘record and address’ glucose readings doing it manually in a notebook, it was hit and Miss for me. But this app was always at hand as I carried my cell phone almost 24/7 and it was easy to use as a ‘vehicle’ for entering, recording, and viewing my progress… so convenient. It keeps me accountable to myself to eat properly and monitor my diabetes daily … and it provides my Diabetes Health Team real time info on my progress. I do hope the app team addresses the concerns I’ve read in these reviews … it’s a great tool when it works as designed. 👍
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Hey Kaiser, it is 2023. This app is unworthy of 2013
Following up on a previous review. Now that I have used the app for over a month, I find it is far worse than I thought. Every time I sync, it takes a long time spinning. Most times it says that the sync has been unsuccessful, but when I switch to “history” the reading is there. Even when the sync is successful, the app takes a while to “load” my new reading.
<<<<<<<<prior review >>>>>>>
My KP region switched BP monitors and changed to this app. My experience has been negative. The pairing instructions were inadequate. Neither the instructions with the Bp monitor nor those with the app were adequate and they did not coordinate. It was only by chance that I discovered that the app displayed an average bp over time. Visualizing the averages required scrolling that was not intuitive. Daily, several hours after taking a reading and syncing with the app I get a message to remind me to synch my BP. The use of badges as motivation to use the app is infantilizing. I am an adult, not a six year old playing on a soccer team. Is this dysfunction due to people from NCal having zero knowledge or interest in the Mid Atlantic region or is there a different explanation?
<<<<<<<<prior review >>>>>>>
My KP region switched BP monitors and changed to this app. My experience has been negative. The pairing instructions were inadequate. Neither the instructions with the Bp monitor nor those with the app were adequate and they did not coordinate. It was only by chance that I discovered that the app displayed an average bp over time. Visualizing the averages required scrolling that was not intuitive. Daily, several hours after taking a reading and syncing with the app I get a message to remind me to synch my BP. The use of badges as motivation to use the app is infantilizing. I am an adult, not a six year old playing on a soccer team. Is this dysfunction due to people from NCal having zero knowledge or interest in the Mid Atlantic region or is there a different explanation?
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Works fine, with one extremely annoying flaw
App does what I says on the tin, but good lord I wish they'd fix it so it doesn't log you out every time you stop actively using it.
Every single time I take my blood sugar test, the app attempts to sync the data, fails with an error because I'm logged out, and then asks me to log in again. It's at least easy to do that with FaceID, but that's just terrible app design.
Please fix this.
Every single time I take my blood sugar test, the app attempts to sync the data, fails with an error because I'm logged out, and then asks me to log in again. It's at least easy to do that with FaceID, but that's just terrible app design.
Please fix this.
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Liked older version
In the older version it had productive spelling which by the most part made it easier to write my message. It didn’t product words like “hour” or “dinner” until I typed the first letter in.
On this new version I have to type in every letter of every word and the keyboard is large so can’t see what I am typing without pushing it up. Then when I touch the screen it starts loading again. And I have to wait again.
Maybe they will fix this on the next version
On this new version I have to type in every letter of every word and the keyboard is large so can’t see what I am typing without pushing it up. Then when I touch the screen it starts loading again. And I have to wait again.
Maybe they will fix this on the next version
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