The content is phenomenal, but the app is super glitchy and has been for at least six months and seems no one can fix it. The meditations get stuck in a day and they don’t change unless you log out and in but when you do that then it does not recognize and asks to start your subscription, meaning pay again ! So you have to delete the app then install again then sign in and then it recognizes that you have a subscription and then the meditations change for that day. By the time you do all that you don’t want to meditate because at least me I am all flustered as it has been six months and I tell and tell and nothing changes !
Maybe they are trying for one to cultivate patience ??? But for me does not work. We all pay for a functional app to calm and meditate not to get frustrated!!!
Developer Response
Hi there, we understand there have been some unforeseen issues caused by a recent update we did to substantially improve the overall App experience and address the performance concerns raised by our community.
We are still in the midst of this transition, actively working to resolve these issues but are nearing the finish line and pleased to share that our next update (available this week) will include noticeable improvements and bug fixes to elevate your overall experience.
We deeply appreciate your patience and understanding with our support team during this time. In the interim of this next update, we invite you to meditate with us on the web by visiting webapp.chopra.com. If you continue to have issues after the update, please reach out to our support team directly at support@chopra.com. Thank you for being a part of our meditation community!have not been able to get into the app that I paid for twice, since December. An app that I truly love by the way. I’ve sent screenshots etc. to support I’ve been told you do not see my gmail account and only my old aol account. Yet, I get daily emails sent to my gmail account. I go on to the app that welcomes me by name but yet all of the wonderful messages and meditations are locked requiring me to sign up and pay yet again. As patient as I have been, this has taken way too long and I have spent hard earned money that no one at this company seems to care to rectify. It is now going on 3 months of no access. Please fix the issue or refund ALL of my money. Namaste 🙏🏾
Developer Response
We understand there have been some unforeseen issues caused by a recent update we did to substantially improve the overall App experience and address the performance concerns raised by our community.
Please be sure you are updated to the newest version of the app version 1.5.8. If you are still experiencing issues I can create a tech ticket to have our team look at what is preventing you from accessing your content. Again - so sorry for any inconvenience!
In the interim of this next update, we invite you to meditate with us on the web by visiting webapp.chopra.com. If you continue to have issues after the update, please reach out to our support team directly at support@chopra.com.
Thank you for being a part of our meditation community!Update: The updates are still not working and I have deleted and reinstalled the app 3 times. Although the paid meditations appear to be back within the app, the meditation counter is still not working, the meditations don’t end automatically at the end of the session and they don’t count toward the days or minutes in meditation. For $70 a year, this is unacceptable.
The latest update shrinks all of the displayed text, and at the end of a meditation, doesn’t automatically end out of the meditation, causing you to have to end manually and therefore doesn’t count the meditation time. It ends up canceling my streak and not counting my meditation. Not to mention that all of my purchased meditations are now missing. We’re talking hundreds of dollars worth of meditations! This needs to be fixed ASAP! The previous version was far superior to this.
Developer Response
Hi there, as part of our ongoing commitment to delivering the best experience possible, we recently deployed an improved version of the App that addresses the concerns our valued community has raised regarding profile / subscription bug issues and overall performance.
These larger platform updates can often bring unforeseen technical issues and our team has been working diligently to fix these concerns and optimize your experience.
We’re pleased to share that access to purchased meditations has been resolved in the newest version of the Chopra App! If you do not see the change immediately, please check the App Store to ensure you’re on the most up-to-date version of the App. If it’s still not visible, you can try logging out and signing back in.
We deeply appreciate your patience during this transition as we continue to resolve any unexpected issues and we are excited for you to enjoy our improved App and our new web experience at webapp.chopra.com! Thank you for being a part of our meditation community!The way the app is organized is rather disappointing. While Chopra undoubtedly has several wonderful meditation series that can be purchased, once you purchase them, to use them on the app, you are forced to scroll all the way to the bottom of your home page, traveling through the next items that chopra is trying to sell you! It would be much better to allow easy access the things you already purchased and place them at the top of the homepage. The Mission of Chopra and the Chopra Center is honorable; however, the developers of the Chopra app are not client focused, they simply want to sell you more stuff! There is room for significant improvement with some very minor changes by simply coming from a customer service focused frame of mind. The simple question should be asked, what could benefit the customer the most? Rather than the curtain frame of mind, which is, “what can we sell them next?”
Enlightenment starts with leading by example and I encourage the Chopra app design staff to listen to what Chopra teaches, so they can do a better job on future app design updates.
Lead by example. 🙏😊
Warm Regards,
James
Developer Response
Thank you for taking the time to share your feedback.I love this app but the new update of January 2024 is missing a way to go forward and backwards in the recording while the ipad is closed. The only way to do it is opening up the app and pressing the forward and backwards 15 icons. This is very annoying. I used to be able to do it while the app was closed. Also it doesn't track what i have already listened to. I have to manually track the session of what I have already heard to choose the next session. Also, The heart icon is missing from the recording when you are actually listening to it. In order to show as a favorite i have to close the recording open it again then press the heart icon before starting the session.
I paid for the annual subscription, but haven’t been able to access any content. The app gives me error messages every time I click on restoring my subscription info, so all the content I have already pre-paid for an entire year’s worth remains locked. Paying for an entire 12 month subscription up-front, is the only option you are given by this shady app in order to access any meditation in its completion…or so it deceives you to believe, because, even if you pay the 12 month subscription, you’ll still be locked out of the content.
The 1-week trial period is a joke, as it doesn’t give you access to a complete meditation course. The service support is MIA. Maybe one day, they’ll show signs of existence and respond to the multiple issues with this technologically terrible app. There are so many great meditation apps out there. It’s really not worth wasting your money, time and energy getting frustrated over this non-working app.
I was and still am the person that hates paying for apps. The daily meditations that play by Devi Brown and Roger Gabriel are worth the money and more! Every single day it’s like taking a spiritual bath and cleansing your soul before you start the “brutal” world out there.
There are meditations for just about any topic that you are experiencing and Deepak really knows what he’s talking about regardless of who believes it. Let me tell you when I say if you are paying for anything, it might as well be this annually.
I am just coming up on a year of daily meditations and haven’t fully dived into all the personalized meditations but it’s single handily been one of the best things to happen in my life; hearing beautiful, peaceful, wonderful words and new perspective into your ears and heart in usually less than 10 minutes is so practical and needed in anyone’s life.
Also it’s really common language and terms so almost every meditation is something you can show any stranger or family member and they would understand, it’s not “ra ra” or “woo woo”.
I NEVER write reviews unless it’s worth it and beneficial to the person reading it!
Developer Response
We really appreciate you taking the time to write a review Your feedback will inspire others to meditate and we are glad we have some tools to help! Thank you for including us on your personal journey!Been a purchaser of the 21 day meditations and a follower of Chopra. This app is buggy-buggy to a frustrating point that in truth, seems to defeat the purpose of meditating.
Here’s what you will encounter:
Not many meditations with Chopra.
App will forget you are a subscriber and lock you out frequently. (Keep refreshing the app to solve)
App won’t remember your last “place” in a series.
(I’ve had it for 4 months and it is stuck on what I did on day 2 of usage.)
Sometimes the app will take your subscription $$ but still not allow you in. (Contact customer service and eventually they will say to reinstall the app.)
Your prior purchases won’t be in the app. You will be directed to the website to listen to those.
Searching for anything is difficult and not at all designed intuitively.
Your choice. Insight Timer has none of these issues. I come to Chopra for a different vibe every once in a while and keep the frustration to a minimum.
Last note: several of these issues have been going on for 2 years or more per other reviews, with promises to fix. Just remember to “stay peaceful in your core” and I suggest the mantra “Om” for the familiar “something went wrong” message.
I personally use and also recommend the FREE TO LOVE 21 day meditation to my wellness center clients. BUT… the app has its challenges that can make it unpleasant to use. It can be very difficult for my clients to find the Find and access the FREE TO LOVE MEDITATION series. The app also makes it extremely difficult to share this meditation… which in my opinion is the best meditation program on the app. Depak should get with his team to fix these problems. We don’t need more stress in our lives when we try to share and promote something we love. 5 stars for the FREE TO LOVE MEDITATION PROGRAM… 2 stars for the ease of use for the Chopra App.
Since then I have been learning with Chopra I have read and study 7 laws of spiritual success and I am very aware of the laws in my every day life. Also lately I have found the Meditation the Secret of Healing is to illuminate and that is knowing that we are the universe. I have being practicing and promoting this meditation. Now I see life and all the events from other Gods perspective. Thank-you Depak and Staff for enreaching my life so much. I Started my spiritual philosophy when I was Born, then with Serge Reynauld de la Ferrire, my mom,my great spiritual teachers, also in the indegeneous Native cultures and Depak have had a great influence in my conscience waking up. Thank you. Thank you Thank you Thank you all. Frida Vissuet.
Developer Response
Thank you for sharing your beautiful story with all of us! Wishing you a very joyful, healthy, and happy New Year!
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