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Genesys Cloud Communicate

Genesys Cloud Communicate

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📼4 scs
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📦~ in 2 weeks
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🗣❌ unsupported
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All Versions of Genesys Cloud Communicate

2024.27.0

July 3, 2024

- Fixed an issue where the app could stop ringing within 3 seconds if the app was in a certain state - Localization improvements
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2024.22.0

June 3, 2024

- Improved reconnection behavior during network instability. - Fixed an issue where making an outbound call on your device could fail - Ukrainian translations added to the login screen
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2024.15.0

April 17, 2024

- Fixed an issue where the mobile client could continue to ring after the call was answered on the web client - Fixed an issue where making an outbound call on your device could fail
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2024.13.0

March 27, 2024

- Fixed an issue where making an outbound call on your device could fail - Localization improvements
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2024.9.1

March 17, 2024

- Fixed an issue where your device could become unregistered for notifications if your token was refreshed. - Added additional supportability logging.
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2024.9.0

March 4, 2024

- Bug fixes and stability improvements

2024.6.0

February 14, 2024

- Bug fixes and stability improvements

2024.3.1

February 4, 2024

- Bug fixes and stability improvements

2024.3.0

January 24, 2024

- Bug fixes and stability improvements

2023.51.0

January 3, 2024

- Bug fixes and stability improvements

Price History of Genesys Cloud Communicate

Description of Genesys Cloud Communicate

Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.
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Genesys Cloud Communicate: FAQ

Is Genesys Cloud Communicate compatible with the iPad?

Yes, Genesys Cloud Communicate is compatible with the iPad.
Genesys Telecommunications Laboratories, Inc. is the developer of the Genesys Cloud Communicate app.
Genesys Cloud Communicate requires iOS 16.0 or later.
Genesys Cloud Communicate has not received any user ratings yet.
The App Genre Of Genesys Cloud Communicate Is Business.
2024.27.0 is the newly released version of the Genesys Cloud Communicate app.
Genesys Cloud Communicate’s latest update was rolled out on July 6, 2024.
The app was launched on February 5, 2023.
Family-friendly content, no mature themes or violence.
The Genesys Cloud Communicate app is now available in Arabic, Czech, Dutch and 18 more.
Sorry, Genesys Cloud Communicate is not available on Apple Arcade.
Sorry, in-app purchases are not accessible within Genesys Cloud Communicate.
Unfortunately, Genesys Cloud Communicate is not optimized for use with Apple Vision Pro.

ASO: Keywords of Genesys Cloud Communicate

Screenshots of Genesys Cloud Communicate

iphone
ipad

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Reviews of Genesys Cloud Communicate

  • Needs major help

    There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.

    Developer Response

    Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case. Edited: Did you open a case with our support team?
  • Works 90% of the time

    If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified.

    For us, missing 10% of our calls is not acceptable, but it may be the right system for you.

    Developer Response

    Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.
  • A work in progress

    The app is fair. It usually works to call the people you need and receive calls.

    The problems are that:
    -often the app hangs if the other person hangs up before you. You have to force close and reopen it to make additional calls.
    -often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app.
    -you still cannot change your status from this app. You have to install a whole other app to do that.

    The Genesys Cloud platform works fine for our call center, not so well for the rest of us.