Worst app I’ve ever used
It just doesn’t work. Took my money but then couldn’t locate machines I wanted to use.
When we walked into the laundry, my son said “oh no it’s Circuit, they provide the university machines and you can never get them to work”.
Nevertheless, I downloaded the app and understood why he has brought all his laundry home for the last 2 years as he was quite correct.
In the end I had to buy a laundry card (an extra £2 on my wash) and have the money transferred to that over a very long phone call where the assistant had to try several times to effect the transfer. 3 hours and £12 wasted for 1 load of washing. Now we know where the student loans go, into Circuit’s pockets.
When we walked into the laundry, my son said “oh no it’s Circuit, they provide the university machines and you can never get them to work”.
Nevertheless, I downloaded the app and understood why he has brought all his laundry home for the last 2 years as he was quite correct.
In the end I had to buy a laundry card (an extra £2 on my wash) and have the money transferred to that over a very long phone call where the assistant had to try several times to effect the transfer. 3 hours and £12 wasted for 1 load of washing. Now we know where the student loans go, into Circuit’s pockets.
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Nightmare
I really don’t understand how a transfer from the past CIRCUIT app is not possible for the CIRCUIT PLUS app.
To only then be CHARGED for a refund?! Administration charge? Really?
Really just an awful lot.
To only then be CHARGED for a refund?! Administration charge? Really?
Really just an awful lot.
The worst laundry service
Where to start?
You are entirely unable to transfer funds over from the previous circuit app after they updated, so that’s just lost money I guess. Thanks for that.
Price gouging students on laundry services. This is the most I have ever seen laundry machines cost. Brilliant.
On top of the overly expensive pricing, I rarely have a dry that actually dries my clothes. Often clothes come out damp or in some cases outright wet. This always happens regardless of maintenance reports. Love.
There have been several occurrences of machines taking money off of my account for a wash but the machines don’t start or respond. Sometimes they will have error messages or they will just not respond at all.
The app is extremely frustrating as it has several bugs that interfere with payments, adding money to accounts, etc that make doing laundry into a nightmare.
Many times most machines are not working in the laundry building so all the residents are forced to wait for one machine to become free.
I have been in buildings that use circuit for about a year and it has always been an extremely expensive and flawed service that does not seem to change or improve in the face of extreme issues. Uni’s and dorm buildings should absolutely take their businesses elsewhere.
You are entirely unable to transfer funds over from the previous circuit app after they updated, so that’s just lost money I guess. Thanks for that.
Price gouging students on laundry services. This is the most I have ever seen laundry machines cost. Brilliant.
On top of the overly expensive pricing, I rarely have a dry that actually dries my clothes. Often clothes come out damp or in some cases outright wet. This always happens regardless of maintenance reports. Love.
There have been several occurrences of machines taking money off of my account for a wash but the machines don’t start or respond. Sometimes they will have error messages or they will just not respond at all.
The app is extremely frustrating as it has several bugs that interfere with payments, adding money to accounts, etc that make doing laundry into a nightmare.
Many times most machines are not working in the laundry building so all the residents are forced to wait for one machine to become free.
I have been in buildings that use circuit for about a year and it has always been an extremely expensive and flawed service that does not seem to change or improve in the face of extreme issues. Uni’s and dorm buildings should absolutely take their businesses elsewhere.
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Utterly dreadful
There is nothing good to say about this God-awful app. Unless WiFi or 4G connections are literally perfect it won’t be able to connect to machines. Often, it won’t display machines that are not being used as available meaning you can’t select them. If you do manage to select a machine on the app, once you have loaded all your washing into it and hit “pay now and go” you are still likely to see the message “vend error on device” (no further explanation, what on Earth does that mean??) meaning you can’t start it. In the end I’ve had to abandon using this app altogether and start going to a private laundrette near to my accommodation. I only wish I’d starting going there sooner. Please fix this broken excuse for an app or scrap it altogether.
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Response from developer
Please reach out to me at Reviews@circuitgroup.com with some more details and we will look into the issues you are experiencing.
Trouble using saved cards
Unable to use machines using saved cards
Response from developer
We apologise for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via reviews@circuitgroup.com and we will be happy to help you further.
Satan doesn’t want your money anyway.
On my model of iPhone (XR), this app crashes when trying to load the list of washing machines, rendering it completely useless, the only workaround being to simulate an epileptic fit with your finger against the screen until it finds a machine to use before it crashes the app. I’d love to report the issue, but they provide no contact address and their web form isn’t long enough for me to include the stacktrace / upload the log files. It also crashes randomly for other reasons too when doing most things. Trying to review the status of a wash also crashes the app.
To put it succinctly: Putting money into this thing is like inserting a pound coin up Satan’s a*!$. Just get the laundry physical card and don’t bother with the app.
To put it succinctly: Putting money into this thing is like inserting a pound coin up Satan’s a*!$. Just get the laundry physical card and don’t bother with the app.
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Response from developer
I am sorry you seem to be experiencing some issues with our app. Please reach out to me Reviews@circuitgroup.com with further details including which site you are at and we will look into this for you
IGM
It’s a good app except there’s so many bugs. Keeps crashing whenever I check the status of the wash.
Response from developer
We apologise for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via reviews@circuitgroup.com and we will be happy to help you further.
Annoying
Room full of empty washing machines that say “scan qr code or enter machine #” and all the app does is try to connect to bluetooth. I don’t even get wifi in the laundry room, and bluetooth can’t find these machines. How am I supposed to do Laundry?!
Response from developer
We apologise for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via reviews@circuitgroup.com and we will be happy to help you further.
It’s working, but it’s bugging, it’s barely satisfactory
I would like to first point out that this is a app that supposed to pay for services, track, and notify you when it is done.
It is harder to screw it up than make it work properly. But they’ve managed it. The interface is bugged, the time are different to the machine. And when you use multiple machines it visually bugs further.
Please, as my constructive criticism goes. One, make the app better by fixing all the bugs presented. Two, don’t make another one, cheating many customers out of money and time to refund their input of cash into the previous app. And three, make the app better with options to chat with the people that have access to the machine as well so it’s a way to not mix anything up or lose anything. And maybe the app won’t have such a bad review page. Thank you.
It is harder to screw it up than make it work properly. But they’ve managed it. The interface is bugged, the time are different to the machine. And when you use multiple machines it visually bugs further.
Please, as my constructive criticism goes. One, make the app better by fixing all the bugs presented. Two, don’t make another one, cheating many customers out of money and time to refund their input of cash into the previous app. And three, make the app better with options to chat with the people that have access to the machine as well so it’s a way to not mix anything up or lose anything. And maybe the app won’t have such a bad review page. Thank you.
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Response from developer
I am sorry you seem to be experiencing some issues with our app. Please reach out to me Reviews@circuitgroup.com with further details and we will look into this for you
