The best customer service I ever had
Overall a polished app - needs improvement
If you book a hotel through the app and then check out, the app should automatically register those points without the customer having to check with the hotel.
I made a hotel booking through the app checked in with the app but the hotel still required ID pictures and my u by emaar account wasn’t listed on my reservation (even though I did it through the app).
When I checked out I was told I’d get the points 24/72 hours later - a week went by nothing.
Had to manually call U by Emaar and give them my hotel details. All this should’ve been automatically done *in* the app!
Terrible rewards program , they keep reducing the rewards
I invested so much money into growing my rewards and my status, only to be duped overnight . Several of my friends have the exact compliant. I wouldn’t recommend this loyalty program. Not only are the venues limited, the discounts are not competitive anymore and most importantly , drastically changing terms on long time members speaks volumes of how much they care about their customers . Good luck !
F
Great service
Extremely poor application
Extremely user unfriendly, poor design, crashes none stop, not to mention that the reward program is waste of time and energy! Don’t even bother this is yet another attempt of NBD to get you signed for another CC!
Very few retailers are part of this program so points are useless. Avoid
Address fujairah
Can’t Login with Original Account
Response from developer
Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. If you are still facing an issue to login to the app please reach out to our call centre team on 800-loyalty (within the UAE) to be assisted right away with resetting your password via an OTP which should help you log in back to your original account.
Scanning a receipt
Response from developer
Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. If you are still facing an issue with the app and scanning your receipts please reach out to our call centre team on 800-loyalty (within the UAE) to be assisted right away.
Not working
Response from developer
Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. Please reach out to our call centre team at 800-Loyalty if you continue to face these issues.
