U By Emaar User Reviews

U By Emaar - Loyalty & Rewards

Emaar Technologies LLC

Lifestyle

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APP doesn’t work

It hangs when uploading receipts and takes ages to stay pending instead of being approved as points immediately

belugababe

4 years ago

Response from developer

Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. Please reach out to our call centre team at 800-Loyalty if you continue to face these issues.

Password entry

1. Won’t accept a PW that meets criteria.
2. I have a physical card because I previously registered years ago. Why can’t I enter my existing details?
Expect better from Emaar...

Nic Beesley

4 years ago

Response from developer

Good app but a bit slow

It’s a basic app to know your points and view your card info. But it is a bit slow at loading even on the latest iPhones with strong internet.
They should add noon and namshi to their offerings since they are both owned by Emaar.

Jibreel A

4 years ago

Response from developer

Thank you for your feedback. We have shared your suggestions with our teams and will continue to work on improving your experience.

Check the update please

Love the savings from this app especially the 30% discount over summer. However since update with the cricket competition the app is not working. It doesn’t allow me to select a team or cancel out of the cricket competition page. Would be great if you could review app and update thanks

TK20091

4 years ago

Response from developer

Thank you for your feedback. We are thrilled that you enjoyed some of the seasonal content. We have shared your concerns with our teams and will continue to work on improving your experience.

Terrible app

Keep getting error messages when all details are entered. no support available.

Nick in Dubai

4 years ago

Response from developer

Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. You can always reach our Call Centre by dialing 800-loyalty (within UAE) should you need immediate assistance.

Extremely Poor not worth downloading the app doesn’t work

On down loading the app it states sign in or create a new account, you follow the pages inputting your information for it to state:-

This email address is already registered with us. Please use the associated mobile number number to log into your account or use another email address?????????

Poor

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Robsta33

4 years ago

Response from developer

Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. If you are an existing member you can easily be guided by our call centre team, please reach out to them on 800-loyalty (within the UAE) to be assisted right away.

App is not working

Trying for several times to set up a password for this app, and the app is sending out OTP but never reached to me.
Perhaps next version of this app will be better. For now, I’m sticking with my card.

Man in SF

4 years ago

Response from developer

Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience. Please do try again and let us know if you continue to face these issues. Our call centre team at 800-Loyalty would be happy to guide you if you still need assistance.

Still things to fix

Earn and redeem are both shown as positive values, total balance is correct, but displayed info is incorrect.

MSiEX

4 years ago

Response from developer

Thank you for your feedback. We have shared your concerns with our teams and will continue to work on improving your experience.

Useless

Jaggy interface, impossible to deploy onsite and always some fine print that denies you a discount. Not using again, or spending money at nominated venues. Waste of time and personal information.

Grj61