Not a great app. And the daily questions are fantastically stupid
The app is slow, glitchy, has bugs, and doesn’t record data very well. On top of that, they punish you by taking away points at the end of the year that you have rightfully earned if you don’t use them by then. In other words, they make you use them, whether you want to or not. Otherwise, they take them away and don’t let you accumulate them despite you earning them throughout the year. It’s absolutely ridiculous.
I also don’t believe they proofread their daily questions; they sound like they were written by illiterate middle schoolers. As an example, the daily question today was worded as the following: “When did Colgate dental cream was packaged in collapsible tubes?” What?! And this is definitely not the first time I’ve seen a poorly or even just a flat-out incorrectly worded question. Many times, in the way that they are worded (and not proofread), they don’t make any sense at all. On top of that, there have been completely false and wrong answers that were notated as the supposedly correct answers.
This is supposed to be a professional company. But with this app., it makes me highly question their professionalism.
I also don’t believe they proofread their daily questions; they sound like they were written by illiterate middle schoolers. As an example, the daily question today was worded as the following: “When did Colgate dental cream was packaged in collapsible tubes?” What?! And this is definitely not the first time I’ve seen a poorly or even just a flat-out incorrectly worded question. Many times, in the way that they are worded (and not proofread), they don’t make any sense at all. On top of that, there have been completely false and wrong answers that were notated as the supposedly correct answers.
This is supposed to be a professional company. But with this app., it makes me highly question their professionalism.
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Was, but now not supported in NZ?
Set up my login, and it all worked well for a week or so. But now can no longer log in and see error message saying not supported in NZ. Confused.
Love the app
So much to learn from this app. Its design is amazing
Good product
Great toothbrush, but the last few months the app has become very slow and annoying, won’t let me scroll and when brushing it gets to 60% of my zone then resets and starts again! Takes anywhere from 3 minutes to 5 minutes to complete the full brush on the app, updated and tried deleting app and reinstalling but didn’t help, I just lost all points received and that was very annoying
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App with critical system glitch and poor customer service
Since June 7th (and after stupid update), I could not login to my account using my email address with stupid error message of “Provider country is not supported”. When I contacted customer service through email, two representatives (Anna, Dylan) asked me if I was outside of the US (which I never did), if I bought phone from other countries (my phone is from US), and if US is my primary location (which is the case). They asked me to send screenshots (which I did). They said once I am able to login, I should be able to see my accumulated point. They said they will look into this issue further and get back to me.
Now, it has been almost 10 days and no single follow up. I am super upset to lose 7000 points I have accumulated prior to June 7th. Most importantly, I am super disappointed of the poor customer service without proper resolution.
By the way, for people who have similar issue like I am, try to login using new email (different from your initial email used for Colgate account). Since I was sick of this waiting game, I tried today and I could login to app. Also, it uploaded some offline brushings (Sadly, no point show up prior to June 7th).
Now, it has been almost 10 days and no single follow up. I am super upset to lose 7000 points I have accumulated prior to June 7th. Most importantly, I am super disappointed of the poor customer service without proper resolution.
By the way, for people who have similar issue like I am, try to login using new email (different from your initial email used for Colgate account). Since I was sick of this waiting game, I tried today and I could login to app. Also, it uploaded some offline brushings (Sadly, no point show up prior to June 7th).
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Worst app in terms of connectivity
I love the app, especially the guided brushing mode. The brush does not connect to the app enhance does not record the brushing. The only option is for you to uninstall and reinstall the app, which I have done multiple times. I’m hoping the developers will look into this and resolve the issue as soon as possible. I want to keep using this brush, but I am frustrated that the connectivity with the app is pathetic. Happy to share more feedback if required.
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App Review
Well developed app that provides insights into proper teeth cleaning, support in the proper ways to clean them, a rewarding system and 3D scans of your teeth for added benefit while having toothbrushes that do not cause discomfort or sores. Would highly recommend for anyone looking for a toothbrush that can more than just help your teeth and mouth stay clean, shiny and smelling good.
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Best brushing App
You can use on heaps of types of Colgate devices and it’s made my teeth spotless guiding me on so much fun things to do on this to brush your teeth very boring
Enjoying so far
Enjoying so far but haven’t been able to access the insights in to brushing which is a bit annoying but hopefully it will show up after a while
Excellent app with a few hiccups
I really love the app and toothbrush! There are a few nitpicky things that bother me. One is it seems to say “tilt your brush” for both horizontal and vertical changes. It would make more sense to say “turn” for horizontal changes and “tilt” for vertical changes. Or perhaps it is just overly sensitive to tilt changes in my small mouth. I wish the insights average changed month to month. I stopped using this brush for a few months and now it thinks my average is 0.1 times… I actually delete and set up a new account because it really bothered me. Along the same lines, I wish you could log brushing without the brush. For example, I ran out of batteries and had to use it without recording. I wouldn’t expect to get points for that, but I would like to be able to record it. The Apple watch app has only ever worked once. It has crashed since no matter how many times I reinstall. It bothers me that you have to spend $20 to get free shipping. It almost makes the points useless. I really wish I could set up a subscription for my brush heads. I wish there was a larger brush head option.
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Response from developer
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