App with critical system glitch and poor customer service
Since June 7th (and after stupid update), I could not login to my account using my email address with stupid error message of “Provider country is not supported”. When I contacted customer service through email, two representatives (Anna, Dylan) asked me if I was outside of the US (which I never did), if I bought phone from other countries (my phone is from US), and if US is my primary location (which is the case). They asked me to send screenshots (which I did). They said once I am able to login, I should be able to see my accumulated point. They said they will look into this issue further and get back to me.
Now, it has been almost 10 days and no single follow up. I am super upset to lose 7000 points I have accumulated prior to June 7th. Most importantly, I am super disappointed of the poor customer service without proper resolution.
By the way, for people who have similar issue like I am, try to login using new email (different from your initial email used for Colgate account). Since I was sick of this waiting game, I tried today and I could login to app. Also, it uploaded some offline brushings (Sadly, no point show up prior to June 7th).Leonsal
Excellent app with a few hiccups
I really love the app and toothbrush! There are a few nitpicky things that bother me. One is it seems to say “tilt your brush” for both horizontal and vertical changes. It would make more sense to say “turn” for horizontal changes and “tilt” for vertical changes. Or perhaps it is just overly sensitive to tilt changes in my small mouth. I wish the insights average changed month to month. I stopped using this brush for a few months and now it thinks my average is 0.1 times… I actually delete and set up a new account because it really bothered me. Along the same lines, I wish you could log brushing without the brush. For example, I ran out of batteries and had to use it without recording. I wouldn’t expect to get points for that, but I would like to be able to record it. The Apple watch app has only ever worked once. It has crashed since no matter how many times I reinstall. It bothers me that you have to spend $20 to get free shipping. It almost makes the points useless. I really wish I could set up a subscription for my brush heads. I wish there was a larger brush head option.sophia_0000
Developer Response
We’ll share your insights with our team.Guided brushing is the most helpful part
So far, after about a month, the Guided Brushing portion of the app has been most useful/fun for me. App seems easy to navigate (although the Pirate game seems to be too much effort—but I could see where it has a sort of “video game” aspect that could be a draw for some). I haven’t used any points yet, but seems to be a good way to earn replacement heads. I had my biannual dental cleaning just the other day, and was told everything looked great. The dentist checked me with his loupes before the hygienist completed the formal cleaning and “scraping,” per se. She had said that I was doing such a good job with such minimal plaque, she could’ve told him that she had already performed the cleaning, and he likely would’ve believed it. I generally get “good marks” at my q 6 month dental visits, but the superlatives seemed especially high this time around. Seems this could have been due to the Hum brush and guided brushing. However, although I consistently get 100% coverage each time I brush, I never got better than 20-50% correct angle—and that’s in only one or two sections. Seems off since otherwise by “objective” measure I’ve been doing so well. So, I’m not sure that the angle rating is exactly right, who knows? That’s why I subtracted one star as of now.Latrobe34
Developer Response
hum says, you think your dental visit was great now, wait till you master the 45 degree angle. They will want to hire you as a smile rep! 💖😄
Colgate Connect
- Reviews Summary
- Versions
- Price History
- Description
- FAQ
Summary of user reviews for Colgate Connect
Positive highlights
Negative highlights
Version History of Colgate Connect
2.13.2
August 6, 2024
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: - Bug fixes and improvements - Removing Mind your speed activity - Removing ability to add whitening device for new accounts Have a question or issue? Contact us - we’re here to help.
More2.12.2
May 16, 2024
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.12.0
May 13, 2024
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.11.1
April 16, 2024
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.10.3
December 4, 2023
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.9.1
October 20, 2023
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.8.1
September 26, 2023
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.8.0
August 29, 2023
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Notification center • Streak tracking on the home screen • Celebration of multi-day streak • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.7.2
July 10, 2023
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Improved pressure feedback for Pulse brushes • Bug fixes and improvements. Have a question or issue? Contact us - we’re here to help.
More2.6.1
May 23, 2023
We regularly update our Colgate Connect app. For the best experience, download our latest update today. This update includes the following: • Bug fixes and improvements Have a question or issue? Contact us - we’re here to help.
MorePrice History of Colgate Connect
Description of Colgate Connect
Go beyond the guesswork with Colgate Connect smart toothbrushes and connected app technology that combine to guide you to brush better. Every time you brush, sensors embedded in the handle track your progress and get to know your unique brushing style. The Colgate app uses that knowledge to provide personalized guidance to help you brush your best. All in the name of smiles.
Get a brush with connections:
-Brush better. Track the frequency, duration, and coverage of your unique brushing style to help you brush your best!
-Guided brushing. Take charge of your daily oral hygiene with personalized programs that improve your brushing in real time. Make better brushing a no-brainer!
-Reward yourself. Improve your brushing while earning points that are redeemable in the app’s shop for whatever items make you smile. These points give you added encouragement to keep you brushing your best, so you can enjoy rewarding results, every time you brush!
-On or offline. With Colgate, you don’t always have to keep your phone by the sink. The Colgate smart toothbrush tracks your progress with or without the app open, so you never have to miss a beat—or a molar!
-Enjoy your way. Fit Colgate into your life by choosing to use the Colgate App, Colgate Apple Watch App or save information to the Apple® Health App.
-Smart reordering: Amazon Alexa can let you know when you need a replacement toothbrush head, or you can set up smart reorders so you always have brush heads when needed.
- Transform how you whiten your smile! Get the most out of your whitening LED treatment with our Colgate app. With our app, you can set daily reminders to whiten, track your sessions and get whitening tips while earning smile points redeemable for Colgate products. Enjoy your whiter smile!
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Colgate Connect: FAQ
Does Colgate Connect work on iPads?
Yes, Colgate Connect offers an iPad version.
Who is behind the development of the Colgate Connect app?
Colgate Connect was released by Colgate-Palmolive Company.
What minimum version of iOS does Colgate Connect need?
The app needs iOS 15.0 or later to function properly.
What do users think of the Colgate Connect app?
Colgate Connect has an impressive rating of 4.8 out of 5, indicating that it is a top-quality app.
What category is the Colgate Connect app?
The App Genre Of The Colgate Connect App Is Health & Fitness.
What Colgate Connect application version is the latest one?
2.13.2 is the most recent version of Colgate Connect.
When was the last update for Colgate Connect released?
The latest Colgate Connect app update was released on September 18, 2024.
When was Colgate Connect introduced to the market?
Colgate Connect was first made available on February 27, 2023.
What age group is Colgate Connect suitable for?
Safe for kids, with no inappropriate or mature content.
What are the languages available on Colgate Connect?
Colgate Connect is now available to use in Dutch, English, French and 4 more.
Is Colgate Connect part of the Apple Arcade lineup of games?
Sorry, Colgate Connect is not part of Apple Arcade.
Is Colgate Connect eligible for in-app purchases?
No, Colgate Connect is not eligible for in-app purchases.
Is Colgate Connect fully compatible with Apple Vision Pro?
Unfortunately, Colgate Connect is not fully compatible with Apple Vision Pro.
Are there commercial ads in Colgate Connect?
No, there are no commercial ads in Colgate Connect.
Screenshots of Colgate Connect
