Logs me out twice a day. Slow.
I applaud and support the intention here. I use this in the morning to make sure the bus isn’t late and in the afternoon to make sure it isn’t arriving early. But the frustrations with this app make it unusable at times.
1) I have to enter my password multiple times a day on the same device, which is very, very frustrating. This app needs to take advantage of iOS authentication mechanisms that are much faster, such as Face ID.
2) Beyond that frustration, the performance can be unacceptably slow at times, with 10+ second waits to see the map after logging in, and sometimes multi-minute latency on the driver’s exact location, which undermines the degree to which I can trust this app.
Parents are busy, and this app is used during some of the most stressful times of the day. Please invest in it further so that it reduces our stress rather than adding to it. Thank you!Bill Peach
So So
When it is working properly it’s great. Otherwise like this morning , it just keeps buffering and you cannot get in. Has happened 3 times since the app first launched. Why can’t the city and it’s IT staff get it together and work out these glitches? It’s called , testing, updating, quality assurance and caring about your job , the community and the whole purpose of creating this app. The same thing happens with the NYC parking App. Never have any problems with any other App I have ever used. Always an issue with anything affiliated with a NYC App only.Bronx/Harlem Gal
Login problem
Trying to sign out and login with another account, but the app doesn’t have a option to switch accounts.Tanfeng87
For those like me who decide to try it anyway…
No need to repeat what’s been written. Just read the 1-star reviews and completely disregard the couple of positive reviews. My only add is that you may want to remember to uninstall the app from your phone after you finish wasting your time trying it!PeliasR
Not working at all
After login always pop out something went wrong pls try again. No matter when you try how many time you try it s not working! Why upload a app that s not workingRain11416
Someone has to dig this corruption deal btw DOE and Via
This app NEVER WORKS. No matter how many times you try to open it up after waiting in the cold weather for 30 mins. It's either loading or telling you sth went wrong. Tax payer wasted their money on a piece of garbage. I'm surprised in AI era this company Via still managed to make an app that never works. Even more surprised DOE let this pass and paid them.qqqq6
The app is glitchy
Every time I try to log in I get an error message, “something went wrong, please try again”. I even deleted and reinstalled the app and it seems like it’s still running. Also why does it need access to so much of my private information?Aries24882
Very nice
Excelent am can see the bus went is arrow
Is only working the app
From 6 am to 8:30 am
And 1:30 pm is open again
But is good am love 🥰😍arturobronx
Top 5 Worst App Ever
I give the DOE 5 stars for good intention and 0 for execution. It took me a week to get into the app. Even once I had all the required info I had to change my pw multiple times.
Once I was actually in, the app was more or less ok. Nothing special but gets the job done. The yellow bus takes up an entire city block even in the most zoomed in view.
Keep in mind that it lags by at least a block, so if you’re relying on it for afternoon pickup, like me, make sure to come out at least 2-3 blocks before it’s actually at your stop.
Keep working on this one, team!YanTim
Login as parent
When you a ccidently login with the student’s account, it does not let you sign in with parent account. It bypass the login step even though you log out in the app. It needs to have a login with another account option in the app.Yc2016taken
