Leave a Review Keiki Learning games for Kids
It doesn’t recognize my email
Before I purchase this app, I put in my email address but now it tells me that the email is incorrect. So, how do I fix that? Because I want to install it on my kids tablet and enter my email so I don’t have to pay for it again. Any help pls?lovelygirlworld
Developer Response
Dear Valued Customer! Thanks for letting us know about your experience. We kindly ask you to contact the Support team at the support@your-smart-kid.com email address and indicate the email address you used while signing up. Furthermore, a screenshot of the payment will be highly appreciated and will greatly help while investigating this case. We hope that this situation will be resolved and you will continue enjoying the app! Best wishes, Keiki World teamI’m tired of money hungry Learning Apps
It really bums me out that these learning apps that are supposed to be designed to assist your children in the learning process and bridge the gap from home and school learning but all they seem to care about is money. You can’t even try out the games before you pay for something that is virtually ineffective. I’ve paid for the yearly subscription for our daughter and its just pointless she still doesn’t have access. I get a Wi-Fi symbol with a sad face and no explaination of what that means. I checked the Wi-Fi in our house and its connected and our devices are working fine so I’m not sure what’s the issue. Im just really disappointed.Show lessi95bill
Developer Response
Dear Valued Customer! Thank you for using the Keiki World app and for sharing your opinion with us. We are terribly sorry to hear your kid and you cannot enjoy all the near features of the Keiki World app due to some technical issues. Won't you mind contacting our amazing Support team at the support@keiki.app email address? We will gladly check ut this matter and give you a helping hand. We look forward to hearing from you at your earliest convenience. Best wishes, Keiki World teamExtremely Frustrated
I downloaded this app months ago and paid $70 dollars for lifetime access and for months now it won’t open, I thought it was because it needed to update out even after I updated it, it still won’t work. I am extremely upset and frustrated because my child can’t enjoy this app that I paid for so if this isn’t fixed I would like my money back because I’m not able to utilize this app that I paid for and I can’t find a customer service number.Show lessjjjgdrvnk
Developer Response
Hello! Thank you for the review. Some problems are caused by a lack of RAM. These can be fixed by restarting the device. Also you can try to clear the cache for the app. If you need more help, please contact us at support@keiki.app. Best regards, Keiki World TeamCharged 15 times in a 2 month period
Response to Kiki I canceled the subscription that was the first thing I did prior to my 7 day free trial after I canceled you kept charging me so telling me to do something I did is redundant I said I canceled it charged me after that over 15 times in one day I had 15 charges of $7.99 in ONE DAY FOR SANE APP I CANCELED IT THREW MY PHONE I DIDNT JUST DELET MY APP ITS 2021 I’m not brand new I know how to delete apps versus cancel. I had over 30 charges in a two month period I have my bank records to show. I had to do a charge back for $240 when your app charges daily there’s a problem.
please contact me you keep charging my account. I have over 15 charges I had to cancel my credit card then you start taking it from my Apple Pay. You charged me 3 times $7.99 in one day. Your app didn’t even work I canceled the trial the next day and 2 months later still getting charged. When you try and contact this company it directs you to the app. I’ve gotten nowhere and just when I thought it was over $7.99 more out of my Apple Pay. STOP TAKING MY MONEY!!!!! Calling state’s attorneys office next. This is how serious this has become. It’s fraudulent at this point. Please contact me as I have tried to contact your company for help for months.Show lessAllisonadair7
Developer Response
Dear Valued Customer! We appreciate the time you took to update this feedback as it influences our improvement efforts for the product and user experience. To start with, we want to thank you for purchasing! Please accept our apologies if you are experiencing difficulties with our application. It uncommon situation with the application among our users. We would like to pay your attention that if you purchase a subscription from the AppStore, you can manage it only on your side. Besides that, we want to pay your attention that ll charges can be applied only after confirmation from the customer’s side. Probably, you have purchased a weekly subscription with a trial. If you need any assistance with instructions on how to cancel the subscription, you can contact us anytime at the support@keiki.app email address. Please be assured we are listening to your insights and encourage you to reach out to our support team if you have any additional questions or concerns. We wish you nothing but a great day!Bug alert
I downloaded it but that’s all I could do is start it 🤷🏼♀️ it wouldn’t let me interact with it at all could you maybe fix this? I’m on an iOS if that helpsRockstarRoxie
App down?
Ive got the life time subscription on another keiki app, my three year old loves it. And as a preschool teacher I do highly recommend. My concern is however, he wanted to play the number and abc puzzles which took us over to another app, which is fine i guess. But the app doesnt have any opening music, once i press skip or it enters into the app, the bottom half of my screen is whit whit the floating activities above. I’m unable to click on any of the activities and nothing happens, i have uninstalled , reinstalled. Closed and reopened. I don’t know why its not workingShow lessa mother (BLM)
Developer Response
Hello! We are sorry for the inconvenience with the usage of our app! First of all, please check if the sound is on/off on your device. Next, please, check the sound settings in the settings section of the app. If these don't resolve your issue, please message us at support@keiki.app so we can get additional information. Best regards, Keiki World TeamUnable to use application in my daughters iPad
I purchased an unlimited subscription through my cell phone and I can’t log in or use any of the games in my daughter’s iPad I normally purchased games for my children so they can use it through my family sharing and this app says it’s family sharing compatible and it doesn’t work I can’t even create a login or and it won’t work with my email restarted everything several times logged in and out of my phone and still doesn’t work..I WANT MY REFUND ASAP JUST LIKE YOU WHERE ABLE TO TAKE IT RIGHT OUT🤬Show lessSusand2021
Developer Response
Hello! We are sorry for the inconvenience. Here are some measures you can take to resolve the issue that occurred: 1) First of all, Re-log into your Apple ID and try again (Settings > iTunes & App Store). 2) Reinstall the app 3) Restart your iOS device 4) Go to the Settings section in the app and tap "Restore Purchase" to regain the items again. This should solve the issue. In case the recommended measures don't help, please contact us at support@keiki.app for further assistance. Thank you! Best regards, Keiki World Team.Very happy with how things are going
Super excited for the future thank youpipuohhhhh
Lifetime access
I love the limited access keiki! I’ve been thinking about getting the lifetime access… So, I haven’t been able to find any information… do not want to purchase lifetime access if it does not work for all Keiki apps. Can you use it for preschool, puzzle, etc? Do you have to purchase subscription for EACH app?!?! Can you use the subscription on multiple devices or JUST ONE?
Thank you all so much for your help!!!Show lessMommy to The Magnificent Five
Developer Response
Hello! We are pleased that you enjoyed the app. Lifetime access is a special offer that gives you a unique opportunity to get Lifetime access to the app. Keiki apps are different, and you need to buy them separately. Is there anything else we can do to improve your score? If there is any way we can help you, please direct your comments and concerns here: support@keiki.app. Kind regards, Team Keiki WorldWorking on iPad
I Been trying to download this app on my iPad for my child but it’s not working 😩I tried 5 times to download and unfortunately it’s not working .why is that ?t5fctvugug
Developer Response
Hello! Thanks for your feedback. We're sorry to hear that the game does not work properly. You could try to clear the cache, restart the device and ensure that enough memory is available. We hope one of these works for you. If not, please contact us at support@keiki.app with description of your issue. We;; check it for you. Best regards, Keiki World Team
