Lead Center User Reviews

CallRail, Inc.

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Not worth it IMO

We’ve used lead center for some time. The app isn’t really that great. It’s laggy, kicks me out when I go to read texts, I have to log out and back in constantly to get the function I need. Another thing is I can’t answer website chats from my phone…. Then this week our system glitched and we haven’t been receiving calls for three days at least maybe more errors throughout the time with them I don’t know. It has literally cost my company thousands of dollars. When we initially signed up for call rail we didn’t have any issues. They up sold us after a while on lead center and it’s not worth the money. If you use them just stick to the basic because if this happens to you it’s going to p!$$ you off! They also don’t know why it’s giving errors. I’m super patient and really reasonable as a person and I don’t write bad reviews but I has cost me a substantial amount of money at this point and I have a bunch of angry customers. So if this keeps someone from
Using lead center specifically not necesssril call rail we didn’t have issue with Call rail and will be switching back immediately.

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AdvancedWR

2 years ago

Busy Mode

I recently started to use call rail , the app has some major issues.
1. Busy Mode - the app will get stuck in busy mode, you will have to call the support center , the person who answers will not be able to fix it, so they escalate it, it could take days for them to fix the issue, which means all your calls will go to voicemail.
2. For some reason if you are using Bluetooth in a car , you will not be able to speak to the person over Bluetooth , you need to answer the phone physically & speak over the speaker while driving

Overall a very poor app

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Purpleninja1

2 years ago

Major disappointment

After using the original LC and original CallRail app. I am Incredibly disappointed with the mobile app offerings.

Every time the app is updated features go missing. It was a great app with major potential.

It would be nice to have the ability to see all the calls that come through and listen to them back.

I hope that things get better soon or I’m going to consider switching to another provider.

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No is my moto

2 years ago

Horrible app

Never have I experienced such a critical service having such a crap app.

Billionaire Protege

2 years ago

Response from developer

Hello, thank you for your feedback and sorry that you are experiencing this with our app. We have recently made some changes to address the bugs that were reported to us. Please upgrade to the latest version 2.1.1. Thank you!

Broken

I have used CallRail for years. I have used LeadCenter since it came out. The LeadCenter app used to work ok. But the current version is broken. It crashes. It actually does not hang up properly when you end a call. (You have to hang up twice which can be very embarrassing if you say something to a workmate thinking the call is over). It is completely unintuitive as to how to simply call or text the person whose information is displayed on your screen. (Just have a bit text and call button at the bottom regardless of how a contact is being displayed). Since I use this app every day I would love to be able to give an updated review if it becomes reasonably functional again. Until then. . . bleh.

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Mozy User

2 years ago

Response from developer

Hello, thank you for your feedback and sorry that you are experiencing this with our app. We have recently made some changes to address the bugs that you have encountered. Please upgrade to the latest version 2.1.1. Thank you!

Crashes

Dunno how anyone has any reviews if you can’t even use the app… The app crashes while doing anything.

LJBWilliams

2 years ago

Response from developer

You’re life will be better without this app

The lag and general dysfunction of this app are so painful. It does not do it’s core functions reasonably well at all. It’s slow, doesn’t respond, sends messages to wrong contacts, un responsive, crashes… wow.

Smcvicker1

2 years ago

Response from developer

Major Functionality Issues

This app was better before the recent update but still wasn’t great then. Now it’s even worse. Your texts don’t send, contacts magically disappear to other centers or inboxes, calls drop just be opening the app while on a call, texts get mixed up with other clients, I can keep the list going on and on. The company I work for uses this app and it is MAJORLY FLAWED. The website is good and easy to find everything but the calling system on the phone that we use is horrible.

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chad1793

2 years ago

Response from developer

Ok app

I recently started using the Lead Center app. One of the things I like about it is that you can set up notifications of when an incoming text comes in. Unlike the online platform, you can only see one company at a time though and have to switch between companies to view the different leads. I find that sometimes what I see on the app isn’t matching what I see on the online platform. That might be because I need to search through the different companies (different lead lines) in order to see all the active or incoming messages.

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KristaMcAu

2 years ago

Response from developer

Thank you for your feedback. Multi-company view, which exists in our web version, is not yet available on our mobile app, but will be planned in our roadmaps. Please let us know if we may speak to you for further feedback. Thanks.