Doesn’t load!
Does not work
App doesn’t work
Doesn’t Work!
Tiles to other products are missing
Rubbish.
Response from developer
Thank you for taking the time to share your thoughts about our Home app. It seems like there were some parts you found useful, but we’re sorry to hear that your experience hasn't been great. We continuously strive to improve our app and value honest feedback like yours. It's important to us that our app not only functions well but is also user-friendly and meets all of our users' needs. We have taken your comments seriously and are looking into ways to enhance the visibility and accessibility of important features like payslips and benefits. If you have any specific suggestions or further details about the issues you faced, we would greatly appreciate it if you could reach out to us at hello@hellobenefex.com. Your detailed input will be incredibly helpful in our efforts to improve the app. Once again, thank you for your feedback. We are committed to resolving these issues and hope to provide you with a much better experience in the future.
Nope
Response from developer
Thank you for taking the time to provide us with your candid feedback. We sincerely apologize for the inconvenience and frustration caused by the app's redirection to the website and the repetitive logging-in cycles. We're also sorry for how long it took to respond to your query. This is certainly not the seamless experience we aim to provide. Your input is extremely valuable to us, and we take such issues seriously. We understand that the ease of accessing services directly through the app is crucial, and we are actively working to minimize external redirections and streamline the login process. Our goal is to ensure that our app serves as a convenient and efficient platform for our users, not just an advertisement portal. We would like to assure you that your concerns are being addressed by our development team. In the meantime, we encourage you to update the app to the latest version if you haven't already, as recent updates may have resolved some of these issues. If you have any further specific suggestions or if you would like to discuss this matter more in detail, please feel free to contact us at hello@hellobenefex.com. We are committed to improving your experience and would greatly appreciate the opportunity to regain your trust. Thank you again for your feedback. We hope to provide you with a more satisfying and streamlined experience in future updates.
App Review
Response from developer
Thank you for sharing your experience with our app. We apologize for the inconvenience and confusion caused by the app frequently redirecting to the website and the apparent redundancy in linking to the MyBenefits app from within itself. Your feedback is crucial in helping us identify areas where we can improve. The intention behind our app is to provide a seamless, integrated experience, allowing easy access to your benefits and relevant information. Clearly, from your experience, it seems we have some areas to work on to achieve this goal. We're taking your feedback seriously and are looking into these issues to ensure a more streamlined and cohesive app experience. In the meantime, we suggest updating to the latest version of the app, if you haven't already, as we continuously work on improvements and bug fixes that might address some of the issues you've encountered. We truly value your input and would appreciate any further details or suggestions you might have. We're committed to enhancing the app's functionality and your overall experience with it. Thank you for your patience and for bringing this to our attention. We are dedicated to improving and hope to offer you a more satisfactory experience in the near future.
