Leave a Review Proton Drive
Worked until endless crashing
Seriously? I paid all this money for a year premium for all services thinking this is better than Microsoft and after working ok and taking forever to work on 65k photos to backup, it was down to the last 1k and started over ? Meaning I had all the photos just the count reset and then it stopped working before last weeks update. Just starts, shows 3 weeks ago photos, says loading and crashes out. Restarting phone, app, clearing cache does nothing. iPhone 13 Pro Max 1 tb. With 500gb free so it’s not my memory. At least its encrypted although I can’t even load to view since it just quits out.Show lessjohnnyk802
Developer Response
That doesn't sound right! Please report this to us via the in-app 'Report a bug' option and make sure to include your app logs, so we can look into it. Thank you in advance.Slow and Half-Baked
Proton Drive is great from a security perspective, but as per usual, Proton releases incomplete products that are missing basic features and run poorly. Proton Drive has been out for a while now, and I can still only upload ONE FILE at a time. Is this some kind of joke? Additionally, the speed of upload/download is incredibly slow.
Oh and I almost forgot to mention - uploads have recently been failing all the time. The app has almost become unusable.
It seems like Proton just has a couple devs who work on all the mobile stuff, and they end up neglecting certain apps/devices for months or years on end with zero progress because they are caught up with other things. Either that, or all the employees have 100 committee meetings before they change anything. Either way, as a Proton user for multiple years, I’m very disappointed in this app. Do better.Show lessBeezer Twelve
Developer Response
Thank you for your feedback! The current limit on the number of files you can upload simultaneously is 10 and we're working on increasing it in future. In the meantime, however, you can upload more than 10 files via the Files app (opt to 'Save to Files' and browse for Proton Drive in the offered Locations). Please report the failed uploads and the issue you are experiencing with speed via the in-app 'Report a bug' option, so we can further investigate. Thank you in advance.It kind of works .. here’s why
I like it because i can store data on here without Google reading it, even though it has a long way to go to compete with Google docs
1. The app directs you to your internet app. This makes it slow and takes about 10secs to edit the document once it’s opened - very annoying
2. When copying things over from your Notes app / Google docs, it won’t allow you to paste videos within a doc - another annoying con of the app. It’s 2024, almost 2025, video dominates the world. Please update 🙏
Additionally, when copying things over, it might delete previous text as this happened to me 3 times today. It makes me question if it will actually maintain all of my text over time or if it will delete it without my knowledge 🧐
If this was updated, i would give it a 5 star. Overall, im just going to use it as backup rather than my dominate internet database.Show lessBriggs93
Developer Response
Thank you for your review and feedback! We've passed it along to our team internally, to help prioritize future implementations Note that Docs were just recently introduced, and many tweaks and improvements are yet to come. If you are constantly able to reproduce the issue with copying things over, we'd appreciate it if you reported it to us at: https://proton.me/support/contact.So Far So Good
Like everything else Proton has done for its free and paid users, Drive continues to only get better as time goes by.
My only ask: Please add a share sheet extension to save directly to Proton Drive. For now, we’re left with having to save files using the system Files app which doesn’t always work (especially if creating a new folder is involved), and using Files leaves the app itself vulnerable to snooping since storage apps can’t be locked when their data is managed via the Files app.
Otherwise, keep on doing all the good you do!Show lessjj.b.jj
Feature requests
Updating review with more feature requests.
• Photo backup - When camera roll photo is modified, only upload the modified version that we see in the camera roll, not the original unmodified version. (Too many duplicate photos)
• Be able to manually upload more than 10 photos at a time - and more than 1 file from Files app at a time.
• Be able to search for files inside the app. (Important)
• Add a Select option under the ... menu in files/folders OR Select button on screen, so there is a more visible way to select files/folders instead of only press and hold. (Minor suggestion for usability)
• Thumbnail previews for text files like Markdown.Show lessngcotuhihojyerx
Painfully Slow
The app seems zippy enough when you don’t have anything downloaded and kept locally, but when you have a lot of files kept on-device (available offline), the app slows to a crawl. The app has to “think” every time I tap into another folder. Tapping folders and files often doesn’t even register… or the tap is so painfully delayed that you assume the app is not paying attention, until it suddenly registers. The entire interface behaves this way: Tap something and wait several seconds to see if it worked or not.
And forget object permanence. If you leave the app and return, it has to go through the same “thinking” all over again. Downloading files requires you to stay in the app, and not let your iPad or iPhone fall asleep, lest the downloads fail. Then you have to start all over again.
The Make Available Offline will often fail. If the downloading of files inside a folder marked available offline is ever interrupted (see above!), the app gives up and the files remain offline, forever “Downloading.” You can try to start all over again, or mark each sub-folder in turn as available offline, or manually download each file individually. Ugh.
Sadly, a truly miserable experience. I really hope they can improve this down the road!Show lessTigToo
Developer Response
Sorry to hear you've experienced such issues with our app. We'll make sure to document your feedback on all points you've brought up for future improvement.Great app (Best encrypted cloud service)
I highly recommend this app, I understand some bugs are still being ironed out however you can't dismiss the fact that it's a cloud service that uses strong encryption methods that ensure protection over your files. I put complete trust in this app due to the zero knowledge encryption and other strong encryption methods. 10/10 recommend even though it's still under heavy development.Show lessAdrianMD12
Overall good, up and coming features
File management is good. Photo backup needs developed more. Look at PhotoSync for inspiration. To backup photos on iOS means backing up potentially 5 files+. Photo, edited version, live .mov, edited live .mov, and the AEE file which’s I believe tracks the changes.
On top of that there needs to be delta detection to backup edits and metadata changes that happen after upload.
Maybe Proton and PhotoSync can collaborate to add Proton drive support into Proton photo backup.Show lessUjdjeaujsji„
Developer Response
Thank you for sharing your feedback with us! We've passed it along to our team internally, so it can be taken into future consideration. If you have any additional suggestions for us, feel free to drop us a line at: https://proton.me/support/contact.New Photos Backup Feature Needs Work
This review only concerns the new photos backup feature. The initial sync was very slow and even subsequent syncs with just a handful of additions is slow. A couple of photos were noted as ‘failed to backup’ and retry doesn’t fix. Also, I noticed duplicates of photos that I had edited in the Apple photos app. Proton is showing the pre-edit version and the edit version despite the fact that the Apple photos app only shows the final edit version as it should. Even videos were being duplicated. Lastly, the playback of content (esp video) takes a long time to load before playing although if use the web version, it loads much faster. So overall, slow and buggy but hoping fixes will come out soon to make it more useable.Show lessmarkbyrn
In a iOS / Mac world, not so good.
I hear good things on the windows side. But in the iOS / Mac world, ProtonDrive is barely enough to upload files to an app predetermined folder and just leave them there. That is if you can get all your files up in a timely and reliable manner. Email is great, VPN is awesome, drive not so much. And waiting 9 months and not one update, doesn’t help it any. Next update must be huge. Seriously, are there any features coming to Proton drive? Since version 1.10 a whole year ago, all we’re getting is this “The latest version contains bug fixes and performance improvements.” That is one whole year without one single feature added.
Edit to add, finally photo backup. And that is all it is. We now have the ability to very, very slowly, upload our pictures, while the app is open and in the foreground. And on WiFi only.
5k in pictures and tonight will be the 3rd night uploading.
Oh, and you can’t see the pictures on the Mac folder. Let’s not even talk about the Mac app. Syncing for weeks and files still on the SSD instead of just the cloud as advertised.Show less***Ïñ²ÑФ***
Developer Response
Thank you for your review! The next update of the app will include the automatic photo backup feature, and our team is actively working towards the release. Please report any issues you've experienced with your uploads to us via the in-app 'Report a bug' feature, so we can look into this further. Note that the app needs to be active in the foreground when uploading files.
