Leave a Review Proton Drive
Great app (Best encrypted cloud service)
I highly recommend this app, I understand some bugs are still being ironed out however you can't dismiss the fact that it's a cloud service that uses strong encryption methods that ensure protection over your files. I put complete trust in this app due to the zero knowledge encryption and other strong encryption methods. 10/10 recommend even though it's still under heavy development.Show lessAdrianMD12
Needs more work. Almost a good app. Has not been updated in months. Not enterprise ready.
I came from the tresorit ecosystem. I prefer proton, but here are some things I am missing. 1. I wish I can sort thru which folders I had last uploaded something to. Proton drive doesn’t really do this even if the sorting option for “Last Modified” is there, it actually sorts folders by when the folder was first created. That’s not the same thing. 2. I need to be able to search for files. Proton developers know this and they say they’re working on it but can’t state an ETA when the feature will be live. 3. Uploading directly from one app to another. If someone shares a file to me via signal or whatsapp then I should be able to upload it directly to proton. Instead, devs recommend a workaround of downloading onto the phone, then opening proton, and then choosing a file to upload. Too many steps. Tresorit already has these features. It’s a much more mature product however I am hoping proton can get these implemented soon.Show lessEdenxavier
Developer Response
Thank you for taking the time to review our app! We've passed your feedback along to our team internally, to help priortize future improvements. Note that we are working on supporting direct uploads via the iOS share button as well as a search functionality in future. This is not a straightforward task because all the file names are encrypted, so that's why it is taking us some time to come up with a simple and secure solution.Needs more work. Almost a good app. Not enterprise ready.
I came from the tresorit ecosystem. I prefer proton, but here are some things I am missing.
1. I wish I can sort thru which folders I had last uploaded something to. Proton drive doesn’t really do this even if the sorting option for “Last Modified” is there, it actually sorts folders by when the folder was first created. That’s not the same thing.
2. I need to be able to search for files. Proton developers know this and they say they’re working on it but can’t state an ETA when the feature will be live.
3. Uploading directly from one app to another. If someone shares a file to me via signal or whatsapp then I should be able to upload it directly to proton. Instead, devs recommend a workaround of downloading onto the phone, then opening proton, and then choosing a file to upload. Too many steps. Tresorit already has these features. It’s a much more mature product however I am hoping proton can get these implemented soon.Show lessBuggy - 9 months without an update
This is a buggy app that has not received and update in 9 months. The app still has issues with offline files, still does not allow access in the files app if you enable biometrics (DEVONthink already solved this), and still sometimes logs me out for no reason. I’ve filed bugs and “it’s being worked on” but is it? There has not even been a bug update in 9 months! The developer says “We are working on on photo backup in beta!” Is there one person working on this at protonmail? You cannot work on photo backup and fix some bugs simultaneously?Show lessmyganh
Doesn’t work, signed up for iCloud instead
Paid extra for this because I believed in their privacy storage. But even while plugged in, on home wifi the app stops working after several short videos despite having hundreds of GBs in space, which will be wasted apparently.
There is no version for Mac laptop. So I gave in and signed up for iCloud, everything transferred.Show lessXzy 132
Developer Response
That doesn't sound right! Please report this to behavior to us, along with the size of your upload and any errors you might have received at: https://proton.me/support/contact, so we can further investigate. Note that we already have a dedicated MacOS sync client available for download at: https://proton.me/drive/download.Loss of access to data
I've lost access to my passwords! My account was blocked on the second day of using proton after purchasing a plan for two years, I sent a message to myself - from one proton mail to another my proton mail, they considered it spam, the support service takes a long time to respond, I wrote two letters, but the answer came with a question - why did I open an account, there are no more answers! But what does proton pass have to do with it? Proton drive? If the company believes that my mail does not comply with policy, block the mail and sort it out!!! But why block access to all applications!? There are passwords, keys to sites! Personal information on proton drive. I've lost access to my passwords! This is just terrible, a waste of money and the saddest thing is that I have to do a lot of work to recover my passwords. The lowest rating is for proton services.
Addition: the money was never returned, they wrote that the money would not be returned. Tip: do not buy a long subscription. $191 was not returned, the account is blocked.Show lessRoman Philippovich
Developer Response
That doesn't sound right at all! Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled. Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent.Needs more work. Almost a good app
I came from the tresorit ecosystem. I prefer proton, but here are some things I am missing. 1. I wish I can sort thru which folders I had last uploaded something to. Proton drive doesn’t really do this even if the sorting option for “Last Modified” is there, it actually sorts folders by when the folder was first created. That’s not the same thing. 2. I need to be able to search for files. Proton developers know this and they say they’re working on it but can’t state an ETA when the feature will be live. 3. Uploading directly from one app to another. If someone shares a file to me via signal or whatsapp then I should be able to upload it directly to proton. Instead, devs recommend a workaround of downloading onto the phone, then opening proton, and then choosing a file to upload. Too many steps.
Tresorit already has these features. It’s a much more mature product however I am hoping proton can get these implemented soon.Show lessIn a iOS / Mac world, not so good.
I hear good things on the windows side. But in the iOS / Mac world, ProtonDrive is barely enough to upload files to an app predetermined folder and just leave them there. That is if you can get all your files up in a timely and reliable manner. Email is great, VPN is awesome, drive not so much. And waiting 9 months and not one update, doesn’t help it any. Next update must be huge.Show less***Ïñ²ÑФ***
Developer Response
Thank you for your review! The net update of the app will include the automatic photo backup feature, and our team is actively working towards the release. Please report any issues you've experienced with your uploads to us via the in-app 'Report a bug' feature, so we can look into this further. Note that the app needs to be active in the foreground when uploading files.Loss of access to data
I've lost access to my passwords! My account was blocked on the second day of using proton after purchasing a plan for two years, I sent a message to myself - from one proton mail to another my proton mail, they considered it spam, the support service takes a long time to respond, I wrote two letters, but the answer came with a question - why did I open an account, there are no more answers! But what does proton pass have to do with it? Proton drive? If the company believes that my mail does not comply with policy, block the mail and sort it out!!! But why block access to all applications!? There are passwords, keys to sites! Personal information on proton drive. I've lost access to my passwords! This is just terrible, a waste of money and the saddest thing is that I have to do a lot of work to recover my passwords. The lowest rating is for proton services.Show lessDeveloper Response
That doesn't sound right. Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled. Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent.Great for storing photos and pc files
This app is great for storing encrypted photos and pc files. The only thing I didn’t like was setting up my photos and files to be uploaded from my iOS device. Proton Storage has a photo or file maximum upload size of 10 items. So I can upload 10 items at once then have to go back and start the process all over again to upload the next 10 photos or files. This ended up taking me quite a bit of my time.
I don’t understand this at all. Every other cloud storage app I’ve used you could simply select all the photos or files and upload all at once.
Even considering the 10 photo or file upload at once max I still prefer and trust Proton Drive over any other cloud storage because I trust the company to do the right thing. So small inconvenience but worth the extra work.Show lesswants a hooker
Developer Response
Hi! Thank you for your review and feedback. We’ve let the team know, so they can prioritize implementing this feature in an upcoming update of the app. FYI, we don’t have a specific timeframe on when this may be implemented, but feel free to contact us at https://proton.me/support/contact if you have any more suggestions on what we can do to improve.
