Leave a Review Proton Drive
Avoid Proton Drive if iOS user
Hate to write this but strongly recommend against use of PD if iOS is ones primary platform. I have been a Proton user since early on. Sadly PD is a nightmare to use with iOS. Whether via web and or using the App it is completely lacking.
I could go on but suffice it to say that I have spent more time trying to research how to access and salvage my docs than all the time combined where access was useable. Only success has been with very small pdf files.Show lessColin711
Developer Response
We're sorry to hear about your experience! Please report the issues you've experienced on your end via the in-app 'Report a bug' feature so we can further investigate. If you receive any error messages, please share them with us as well. Thank you in advance.Not ready for prime time
I installed the app on the phone and then on the computer. The desktop prompted me to select folders to backup. It all appeared to work but there were no files showing in the app. Lo and behold these files don’t appear in the app. Why? Isn’t the point of this to see the files on your desktop? Apparently it’s been in the works for months. This app isn’t ready.
Uninstalled.Show lessantiVoldy
Developer Response
Hi! We are indeed working on implementing the 'Computers' section to our iOS app. In the meantime you can access the folders via the app if you add them to 'My files' on Windows.I hit by mistake
Hey guys yesterday on February 26, 2024. I hit your buy button by mistake. Grrrr It then charged me $50 please please I need a refund I’ve sent an email to you guys yesterday and again this morning. However, is there anyway you can refund it ASAP. I never open the app nor used it at all. I flat out tap the button by mistake. Thank you very much
MichaelShow lessPillyDroneLife
Developer Response
Hi! Could you share your ticket number with us here so we can check up on the status of your request? Thank you in advance.Buggy & Delayed
I’m on the latest version of Proton Drive App 1.15.0 and the latest iOS version 17.2.1. iPhone 13. I have a little over 10GB saved for offline use. When using the app, opening folders, scrolling, it is extremely delayed and buggy.
When first opening the app, clicking on a folder, the folder takes 15-20+ seconds to open. Other times it won’t register the click at all and I’ll have to click it again.
Scrolling insider the folder is delayed. I’ll scroll down and it won’t register for 5+ seconds.
I’ve tried signing out and signing back in, fresh installing the app, resetting my network settings all with no luck.
I’ve reported this bug to Proton on 2 separate occasions. Once when the app was released over a year ago, and a little over 2 months ago. Still no fix.
I’ve also reported and I’ve seen other app reviews with the same issue that refreshing the screen takes a considerable amount of time. Pulling down to refresh, by the time the page loads, if you’ve clicked something while it was loading, it will open what is there after loading, not what you clicked while doing its animation.Show lessNameNick-Review
Developer Response
We're sorry to hear about your experience! Could you please share your ticket number with us here, so we can track you case internally? Thank you in advance.Doesn’t work well on my iPhone 17.2.1
U fortunately it hardly works on my phone and when it does it’s extremely slow. Just navigating files is extremely slow. It doesn’t show my files in the apple files app. And when I try to ‘make available offline’ with in pd app, it will be stuck in download loop for ever. Sometimes it works, not often though. I pay for proton because I like it, but it doesn’t play nice with my phone or Linux unfortunately.Show lessraybay951
Developer Response
We're sorry to hear about your experience! Could you try alternating between different networks (e.g. Mobile Data and Wi-Fi) to see if it will make a difference? If the same behavior persists, please report it to us via the in-app 'Report a bug' so we can look into this further. As for not being able to see your files in the Files app, this is currently expected if you are using a PIN or FaceID to lock the app. If you are not using the Auto Lock feature, please let us know in your report.Not very useful
I paid for Proton Unlimited so I could switch from OneDrive to Proton for email and storage.
Unfortunately, Proton Drive only allows 10 photos to be backed up at a time. And it doesn’t do it automatically. You have to keep track of which photos have been uploaded and which haven’t. Uploading is a cumbersome and time consuming task.
Since photos are the main thing most people want to back up on their phone, and this app isn’t really capable of backing up more than a few photos, it’s a rather pointless app. I would recommend Mega Storage or something similar if people want private storage.Show lessScrids
Developer Response
Thank you for taking the time to review our app! The automatic photo backup feature is currently in beta, and we are actively working on making it available to all users soon. It will enable you to back up your photos and videos to the Cloud without having to upload them manually 10 at a time. Keep an eye on our social channels for updates!Need Photos Backup ASAP, poor UX
Seems this was made with a pretty limited audience in mind.
Reliable but frustratingly incompatible with even basic iOS design patterns. Who wants to select a *single* file for upload? Seems no mind was paid to migrating from other services, let alone adding any amount of data other than single files or at most 10 photos at a time.
3 stars for encryption and relatively stable build but this needs to catch up fast with backup or I’m downgrading my subscriptionShow lessmusiclover86
Developer Response
Thank you for your review and feedback! We are currently working on extending the automatic photo backup functionality to our iOS app, and this should come in the upcoming period. We'll also add your vote to the existing request for supporting a migration tool in Proton Drive, to help prioritize future implementations. Keep an eye on our social channels for updates!Not many choices out there for real privacy
If you can afford to subscribe a little why not? Without our financial support these organisations wont acheive their goal of protecting privacy. If you can afford it, splurge on them and give a kick in the balls to fascistbook and googley eyesHPandFACEBOOKareSHT
Same horrible user experience as others
I read a review of the product and wanted to test as a replacement for my 2TB google drive. I installed the app on my one Mac desktop, created free account, uploaded file, shared it and got extra 500gb bonus for taking those steps. I went to my email tab, saw thanks email, went back to proton app and account was locked for TOS violation! App was on ONE computer, accessed by one user at same ip address I had just created it on. I submitted the appeal form, after 4 days, no response and access still locked. Clearly, if this was my real data locking it would be a true disaster.. Fortunately, just a small test file. I am still awaiting unlock so I can delete the account.
I have never experienced this in any other app. Security is fine but this is unacceptable. BTW, I had even entered a recovery phone and email but of course these don't help when you can't even login!
I am using Nordvpn and have been testing their secure storage app, no issues at all.
Take a lesson from them Proton.Show lessNjrick
Still Extremely Delayed and Laggy
The iOS app is still extremely delayed and laggy when all my files are ‘Available Offline’ and in ‘Detail View’ instead of files in ‘Thumbnail View’.
Support was notified of this shortly after release and I was told they were aware and had similar reports. Still to this day, ONE YEAR LATER IT HAS NOT BEEN FIXED.
When in ‘Thumbnail View’, meaning it doesn’t show the size, last modified date, etc and just shows your file picture and name, things load quickly and without delay.
BUT;
When in ‘Detail View’ mode, where it shows your file picture, size, date, offline status, etc, AND you have your files Available Offline, the app is EXTREMELY DELAYED AND LAGGY.
I click somewhere and it sits for a few seconds before going anywhere. Sometimes I’ll click somewhere and then have to click it again because it didn’t even register it.
I’ve also noticed the more files you make available offline, the more delayed it gets. A few hundreds MB’s and you should be fine. Anything over 500MB-1GB and the app is darn near a hassle!
Do something about this Proton!!!
It’s been 4 months and your app hasn’t had an update!!Show lessDeveloper Response
Thank you for sharing your feedback with us! If you are still able to reproduce this behavior on the latest version of the app, please consider sending us a brief video recording, so we can document your report accordingly and forward it to our developers.
