Leave a Review Courtesy Connection
Why?
So let me see if I have this correct. AI now interprets a written transcript of a voicemail? 🤦♂️ why🤷♂️Adman berk
Developer Response
Hi, thanks for the note! Yes, we recently rolled out an AI model to do post-processing of all call transcriptions (for both voicemails and two-party conversations). That model is intended to do a few things: generate a short summary of the voicemail or conversation, identify any follow-up items, and tag VMs/conversations that seem exceptional in some way for further review. If a voicemail is very short, then the AI model is configured not to run at all (as there'd be no value added by a summary of a non-material voicemail). That said, the feature is new, and, while feedback has been overwhelmingly positive, if it's not valuable for you or something isn't working properly, then we'd love to hear more to see what we can do to address it. Please shoot us a note at support@courtesyconnection.com -- we'd love to chat. Thanks!Service tickets
I got service fast! Took 10 minutes to fix my issue. Jacob was fantastic!mh17025
Developer Response
Hey, thanks for the feedback. And we agree -- he's awesome!! Just reach out if you need anything else, and have a fantastic week!Game changing
I love this app as a Community Manager. We use it multiple times a day and wherever we are to get in contact with our residents- without giving up our own contact info- because the app calls from my office number. It’s great for when we need to work away from the busy office, need to ask a resident for unit access or have to reach out to residents after hours. Keep up the good work y’all! (And add a trackable texting option!)Show lessTobias Grey
Developer Response
Hi Tobias, thanks so much for the feedback -- we're excited to hear that the app's creating value for you and your team! You mentioned looking for trackable texting support, and we have some exciting news on that front. Please reach out to our support team (using in-app chat or support@courtesyconnection.com) and we'll see what we can do for your community. Have a fantastic day!Perfect
Courtesy Connection has great options for all of our property’s call routing needs. Anytime we need something changed or have a question, he is quick to respond. We changed to this product after using the same one for over ten years, it was an easy transition and we haven’t regretted it once!Hdidntushej
Developer Response
Hey, we're thrilled that the app's working well for you! As always, just let us know if there's anything we can do to improve the service. Much appreciated for the feedback.Great App!
This app is a great reflection of the service it’s capability! The integration with OneSite is icing on the cake. We love the ability to quickly review and make calls to our residents!allnamesaretakenreally
Developer Response
Thanks so much for the feedback! Just let us know if there's anything else we can add that would add value for you or your community. Have a great week!
