MyNYCERS User Reviews

MyNYCERS
MyNYCERS
New York City Employee Retirement System

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Leave a Review MyNYCERS
  • I might have to obtain legal assistance

    Ive been trying to complete a buyback application for 7 months, and they only now tell me I need a form 321 and that it will take almost 2 years to do it. And who knows what they will say in two years. It’s time to lawyer up.
  • Error messages .

    Something wrong with this App, I am able to get in but access any information , kept on getting error messages to contact NYCERS , contacted. them several times , but tech ever called back , I am still in limbo .
  • Bad bad bad

    Can’t believe they still have not fixed the problems this app has, poor rating and nobody seems to care.
  • MyNYCERS

    This app is a joke. I have been trying to register for a year and still haven’t been able to get approved..
    I will have to go in person to have someone help with the issues regarding this app. Meanwhile, payment from my check is being made to my retirement account every 2 weeks
  • Horrible

    For the amount of money that Nycers spends on management, one would imagine you could have an app that works in largest city in the United States. It is horrible.
  • If I could give 0 stars I would

    App always crashing and now it’s telling me about new features coming soon for the past 2 weeks!!
  • Ridiculous

    Needed to download my w-2 form and went on the website, after numerous attempts to log in, it says to reset password, it’s says we will send you a new pass word which never comes, at that point I try calling which is another disaster with a 2 hour wait, my advise to NYSERS is if you don’t have enough staff to handle the calls (🤔) then fix your online services so we won’t have to call
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  • Not functioning at all

    This app deserve a 0 star. First, you can’t register using this app. Second, even if you are registered, you can’t login with the right login info. Lastly, you can’t get any help or whatsoever from anyone at NYCERS about your account registration.
  • Warning

    This app requires a lot of work. Horrible service you’ve been warned.
  • Bugs galore

    It freezes. It’s confirmation or verification emails do not arrive, in your inbox, or your spam box, or your junk box - which is where the whole damned app should go, for good. Stay with the website.

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