MyNYCERS User Reviews

MyNYCERS
MyNYCERS
New York City Employee Retirement System

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Leave a Review MyNYCERS
  • Garbage

    I can log in the desktop version, but when I try logging in via the app. an ERROR message stating I’ve tried too many attempts to log in 😂 worthless app.
  • Stymie

    This is one of the worst apps. Logs on and can only view home page. I can’t view my documents to see my 1099. From the reviews I’ve read this has been going on for quite awhile. What’s wrong with you idiots?
  • Has potential, but needs work…

    App frequently throws errors saying “cannot complete” and advises to contact NYCERS…. If you’ve tried contacting them by phone, you already know why this is not helpful, given staffing considerations during the pandemic.
  • Access issues

    The website is designed to lock you out of your account for five days, and not inform you about the lockout. MyNycers will allow you to retrieve your username, but if you want to reset your password, MyNycers will not send you an email. I suspect the lockout is more permanent. Seemingly, your only recourse is to wait over two hours on the phone to provide identifying information to a human being, who may or may not remove the lockout on your account citing the 5-day lockout requirement. I have no idea why they don’t use two-factor verification.
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  • Issues

    There is always an issue with this application now you can’t even login because you get a message please contact NYCERS I’m about to delete this app
  • Bug bug bug and more bugs

    This app needs to be updated as it gives error messages and then after ten times it lets you log on . It’s telling me the information is incorrect but I’m sure it’s correct as I wrote it down . I know it’s fairly new but it needs a serious update .
  • Log In

    After an update on my iPhone I can’t get access to the website it keeps saying my password is in correct when it isn’t
  • App is broken

    I can view information, but the date picked only lets you select current date, so pointless. If you try to update beneficiaries, the date picker only lets you pick today’s date as birthday, really?
  • Password not accepted in myNYCERS app

    The password I use on the website is not accepted on myNYCERS app. Realize now that acceptable password length on app is limited to about 21 characters. Please fix to allow stronger password with longer character length. The website do allow longer password length.
  • Pretty worthless

    Half the time I get an error message just trying to log in! “Please try again later” Once I am in it is the same error messages over and over again. It’s a complete waste of time.

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