I wasn’t able to successfully log in. Deleting app now.
I can log in using my browser but not the app. Is there anything that I can do to fix this?
Developer Response
Hello! CR Mobile requires a separate permission that is configured by your administrator. Please verify that you have the appropriate permissions set up. If you continue to have trouble logging in with the appropriate permission, please reach out to our support for additional help. Thank you!This app is so glitchy. I come from a time when clinical notes were written on paper or forms. Oh, I miss those days. I have spent more time working out problems with app then with my client. These electronic services do not make work easier! Only if everything works perfectly. What happens when you can’t connect or get locked out. Companies need to go back to paper! I've never had to contact customer support because my pen ran out of ink.
Developer Response
Thanks for your review! We understand your frustration with the glitches you've been experiencing. Transitioning to electronic systems can be a challenge, and it sounds like you've hit some bumps in the road.
We are constantly working to improve the app's stability and performance. Here are a few things that might help:
- Reporting the glitches you've encountered will helps us identify and fix the problems that are causing you the most trouble.
- Check for updates as we frequently release updates that address bugs and improve performance.
- Sometimes a weak internet connectivity can cause glitches.
We'll keep working to make the app a reliable and time-saving tool for you and your clients.I made sure to put in the correct login information multiple times. I also tried this login info on my laptop, and it was fine! I contacted my administrator, and she said to just delete this app, and use the browser instead.
Developer Response
Dear Sadanimator96, please contact our support team so we can promptly assist you in resolving this login issue.
- CR Mobile TeamI CANT LOG IN TO USE IT 😡
Developer Response
Dear Jazzybo.o, please reach out to our support team who can investigate why you're unable to login and help you resolve the issue. Thank you, CR Mobile TeamThe learners tab is gone so I can’t access any of my client’s sessions from the app. Completely useless. What’s the point of having an app if you can’t actually take data with it???
ETA: my company does not schedule session in central reach. We are flexible/adaptable and work with clients as needs arise. So ridiculous that we can’t take data on the app unless a session is scheduled on CR.
Developer Response
Dear stephkenealy42,
In order to collect data on CR Mobile, an appointment must be scheduled. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team.
Thank you,
CR Mobile TeamAbsolutely terrible never synced my data and now I can’t log in with out it saying login failed after resetting my password and reinstalling smh.
Developer Response
Thank you for your feedback, Britt90/. Please reach out to our support team who can investigate the cause of the login and data syncing difficulties and get you back on track as soon as possible.
-CR Mobile TeamI downloaded this for the first time a few weeks ago and had no issues but lately I haven’t been able to login due to “server error (503).” I have deleted and re-downloaded the app, my phone is up to date software-wise so I’m not sure what the issue is. I’m able to log in fine if I were to use a browser.
Developer Response
We appreciate your feedback. Please contact our support team who will be able to look into this further and assist you with regaining access to your account via the app.
Thank you, CR Mobile TeamThe learners tab is gone so I can’t access any of my client’s sessions from the app. Completely useless. What’s the point of having an app if you can’t actually take data with it???
Developer Response
Dear stephkenealy42,
In order to collect data on CR Mobile, an appointment must be scheduled. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team.
Thank you,
CR Mobile TeamI’m not sure why they keep changing the format of the app. The new format makes it harder to find goals and collect data. The previous format for data collection was much efficient.
Developer Response
Thank you for your feedback, JenBCBA85. Hearing from users helps us further improve the app experience.
-CR Mobile Team
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Lilymartz
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sadanimator96
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Britt90/
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JenBCBA85
